{"id":471034,"date":"2021-04-05T15:18:02","date_gmt":"2021-04-05T19:18:02","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=471034"},"modified":"2021-04-05T15:18:02","modified_gmt":"2021-04-05T19:18:02","slug":"reputation-acquires-nuvi-leader-in-social-customer-experience","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/reputation-acquires-nuvi-leader-in-social-customer-experience\/","title":{"rendered":"Reputation Acquires Nuvi, Leader in Social Customer Experience"},"content":{"rendered":"

\nPowerful Social Listening and Analytics Innovations are a Perfect Match for Robust Reputation Experience Management Platform
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REDWOOD CITY, Calif., April 05, 2021 (GLOBE NEWSWIRE) — Reputation<\/u><\/a>, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi\u2019s award-winning social listening and data visualization capabilities are a strong complement to Reputation\u2019s innovative platform built for the next generation of experience management.<\/p>\n

Today, 91% of people believe that companies should fuel innovation by listening to their customers. Yet, only 32% of marketing and customer experience professionals believe they have access to the information they need to understand customers\u2019 needs. This dynamic has created a dramatic gap between customer expectations and a company\u2019s ability to gather feedback data and quickly act on it. With this acquisition, Reputation has created a powerhouse platform that effortlessly combines traditional experience management (surveys) with digital experience (business listings) and experience management (reviews and social media feedback) to give brands a true 360-degree view of sentiment. Customers can now access incredible social listening and data visualization capabilities that will help them manage their interactions at scale, capture feedback data, and transform it into fuel to grow their business.<\/p>\n

\u201cReputation\u2019s acquisition of Nuvi demonstrates our continued commitment to innovation in service of helping companies elevate their customer experience programs by turning feedback into the business insights that fuels progress,\u201d said Joe Fuca, CEO, Reputation. \u201cThe opportunity to capitalize on real-time consumer feedback flooding in from social media is now, and Reputation\u2019s RXM platform is the only comprehensive software built for next-generation brands.\u201d<\/p>\n

\n Nuvi Joins The Reputation Family <\/strong>\n <\/p>\n

Nuvi, which stands for \u201cNew Visualizations\u201d, is a unified social listening and customer experience software company helping companies understand and engage with their customers on social media platforms such as Twitter, LinkedIn, Facebook, Reddit and more. The largest global enterprises across retail, technology, hospitality and more all rely on Nuvi to manage their social media listening programs.<\/p>\n

\u201cNuvi has been hyper-focused on enabling our customers to succeed across Social Customer Experience channels. We\u2019re incredibly excited to join Reputation and bring our social media expertise to an already robust feedback-to-action platform,\u201d said Michael Mullarkey, Nuvi CEO. \u201cReputation is gaining an experienced team of engineers and leaders who understand how to help businesses drive impactful customer interactions across all social media channels. I can\u2019t wait to get this next phase of exceptional work started.\u201d<\/p>\n

Nuvi employees will join the Reputation team and serve as the company\u2019s foundational research and development office in Utah. The company will continue to expand the Utah office footprint with future positions in disciplines such as marketing, customer service and engineering.<\/p>\n

\n Experience Management Innovations – Feedback Fuels Progress <\/strong>
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The addition of Nuvi\u2019s real-time social CX technology demonstrates a continued commitment to building world-class software. With Nuvi\u2019s proprietary AI and natural language processing (NLP) engine, and talented R&D team, Reputation can immediately extend the platform\u2019s leadership position by delivering highly accurate and real-time social data customers need to succeed in today\u2019s competitive market. Customer-focused teams will find it easier to delight their customers and drive business growth through three invaluable capabilities:<\/p>\n