{"id":468918,"date":"2021-03-31T13:38:24","date_gmt":"2021-03-31T17:38:24","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=468918"},"modified":"2021-03-31T13:38:24","modified_gmt":"2021-03-31T17:38:24","slug":"ibex-hosts-lyft-and-frost-sullivan-for-a-conversation-on-cx-disruption-and-digital-transformation","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-hosts-lyft-and-frost-sullivan-for-a-conversation-on-cx-disruption-and-digital-transformation\/","title":{"rendered":"ibex Hosts Lyft and Frost &amp; Sullivan for a Conversation on CX Disruption and Digital Transformation"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>ibex Hosts Lyft and Frost &amp; Sullivan for a Conversation on CX Disruption and Digital Transformation <\/b><\/p>\n<p class=\"bwalignc\"><i>The Conversation Will Explore The Opportunities for Brands Who Can Overcome Disruption and Embrace Technology <\/i><\/p>\n<p>WASHINGTON&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nibex (NASDAQ: IBEX), an award-winning global provider of CX technology &amp; outsourcing solutions, today announced a live one-hour webinar featuring Eric Burdullis, VP of Customer Experience at Lyft, and Bob Dechant, CEO of ibex. The webinar will be moderated by Sebastian Menutti, Industry Principal at Frost &amp; Sullivan.\n<\/p>\n<p>\nThe free virtual event takes place on April 1st, 2021 at 2 p.m. ET \/ 11 a.m. PT. <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fibex.zoom.us%2Fwebinar%2Fregister%2F6416159193735%2FWN_eFaCKIAyTZKj7QepuBhuZQ&amp;esheet=52404943&amp;newsitemid=20210331005846&amp;lan=en-US&amp;anchor=Register+here&amp;index=1&amp;md5=bd899cd13684e41b7939e672afcef6cd\">Register here<\/a> to attend.\n<\/p>\n<p>\n\u201cI\u2019m really looking forward to this conversation,\u201d says Bob Dechant, CEO of ibex. \u201cLyft has been a client of ours for almost a decade, and the disruption they faced in 2020 represented a fundamental stress-test of their business plan, not to mention the challenges it posed to their CX organization \u2013 and ours. As brands around the world look to come through the pandemic with a more resilient business model in place, built around digital transformation and operational flexibility, we\u2019ll look to unpack the key CX insights that 2020 revealed, from both sides of the Lyft\/ibex equation.\u201d\n<\/p>\n<p>\nTitled <span class=\"bwuline\"><b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fibex.zoom.us%2Fwebinar%2Fregister%2F6416159193735%2FWN_eFaCKIAyTZKj7QepuBhuZQ&amp;esheet=52404943&amp;newsitemid=20210331005846&amp;lan=en-US&amp;anchor=Digital+Transformation+Through+Disruption&amp;index=2&amp;md5=1d9271922ca82924ee3c1cedbbad839a\">Digital Transformation Through Disruption<\/a><\/b><\/span>, the webinar will focus on the following key points:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nHow Digital Transformation is Accelerated by Disruption &amp; Crisis\n<\/li>\n<li>\nThe Role of CX Outsourcers as CX Partners\n<\/li>\n<li>\nWhere to Invest Your Digital Transformation Dollars\n<\/li>\n<li>\nHow Nearshore Outsourcing Markets Are Driving Digital CX Value\n<\/li>\n<li>\nMaintaining and Amplifying Your Culture in a Digital CX Delivery Landscape\n<\/li>\n<\/ul>\n<p><b>ABOUT ibex<\/b><\/p>\n<p>\nWith services ranging from customer service, technical support, inbound\/outbound sales, business intelligence &amp; analytics, digital demand generation, and CX surveys &amp; feedback analytics, ibex helps brands accelerate growth, decrease costs, and ignite valuable brand interactions anywhere along the customer lifecycle.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210331005846r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210331005846\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210331005846\/en\/<\/a><\/span><\/p>\n<p><b>Media Contact:<br \/>\n<\/b><br \/>Barry Canty<br \/>\n<br \/>ibex<br \/>\n<br \/>SVP Marketing<br \/>\n<br \/>(323) 217-5428<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Barry.canty@ibex.co\">Barry.canty@ibex.co<\/a><\/p>\n<p><b>KEYWORDS:<\/b> District of Columbia United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Automotive Consulting Marketing Advertising Other Technology Communications Professional Services Data Management Fleet Management<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210331005846\/en\/811226\/3\/ibex-Logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>ibex Hosts Lyft and Frost &amp; Sullivan for a Conversation on CX Disruption and Digital Transformation The Conversation Will Explore The Opportunities for Brands Who Can Overcome Disruption and Embrace Technology WASHINGTON&#8211;(BUSINESS WIRE)&#8211; ibex (NASDAQ: IBEX), an award-winning global provider of CX technology &amp; outsourcing solutions, today announced a live one-hour webinar featuring Eric Burdullis, VP of Customer Experience at Lyft, and Bob Dechant, CEO of ibex. The webinar will be moderated by Sebastian Menutti, Industry Principal at Frost &amp; Sullivan. The free virtual event takes place on April 1st, 2021 at 2 p.m. ET \/ 11 a.m. PT. Register here to attend. \u201cI\u2019m really looking forward to this conversation,\u201d says Bob Dechant, CEO of ibex. \u201cLyft has been a &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-hosts-lyft-and-frost-sullivan-for-a-conversation-on-cx-disruption-and-digital-transformation\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ibex Hosts Lyft and Frost &amp; Sullivan for a Conversation on CX Disruption and Digital Transformation&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-468918","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ibex Hosts Lyft and Frost &amp; Sullivan for a Conversation on CX Disruption and Digital Transformation - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-hosts-lyft-and-frost-sullivan-for-a-conversation-on-cx-disruption-and-digital-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ibex Hosts Lyft and Frost &amp; Sullivan for a Conversation on CX Disruption and Digital Transformation - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ibex Hosts Lyft and Frost &amp; Sullivan for a Conversation on CX Disruption and Digital Transformation The Conversation Will Explore The Opportunities for Brands Who Can Overcome Disruption and Embrace Technology WASHINGTON&#8211;(BUSINESS WIRE)&#8211; ibex (NASDAQ: IBEX), an award-winning global provider of CX technology &amp; outsourcing solutions, today announced a live one-hour webinar featuring Eric Burdullis, VP of Customer Experience at Lyft, and Bob Dechant, CEO of ibex. The webinar will be moderated by Sebastian Menutti, Industry Principal at Frost &amp; Sullivan. The free virtual event takes place on April 1st, 2021 at 2 p.m. ET \/ 11 a.m. PT. Register here to attend. \u201cI\u2019m really looking forward to this conversation,\u201d says Bob Dechant, CEO of ibex. \u201cLyft has been a &hellip; Continue reading &quot;ibex Hosts Lyft and Frost &amp; Sullivan for a Conversation on CX Disruption and Digital Transformation&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-hosts-lyft-and-frost-sullivan-for-a-conversation-on-cx-disruption-and-digital-transformation\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-31T17:38:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210331005846r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-hosts-lyft-and-frost-sullivan-for-a-conversation-on-cx-disruption-and-digital-transformation\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-hosts-lyft-and-frost-sullivan-for-a-conversation-on-cx-disruption-and-digital-transformation\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"ibex Hosts Lyft and Frost &amp; 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