{"id":468357,"date":"2021-03-31T07:03:46","date_gmt":"2021-03-31T11:03:46","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=468357"},"modified":"2021-03-31T07:03:46","modified_gmt":"2021-03-31T11:03:46","slug":"wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/","title":{"rendered":"Wilkes University Delivers a Modern Search Experience to Students with Yext Answers"},"content":{"rendered":"<div class=\"xn-newslines\">\n<h2 class=\"xn-hedline\">Just two months after implementing Yext Answers, the university saw a 54% click-through rate on site search results.<\/h2>\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p>\n        <span class=\"xn-location\">NEW YORK<\/span>, <span class=\"xn-chron\">March 31, 2021<\/span> \/PRNewswire\/ &#8212; <u><a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3114447-1&amp;h=677332634&amp;u=https%3A%2F%2Fwww.yext.com%2F%3Futm_source%3Dpress%2520release%26utm_medium%3Dpr%26utm_campaign%3DYext%2520Wilkes%2520University%2520Announcement%26utm_term%3Dpress%2520release&amp;a=Yext%2C+Inc.\" rel=\"nofollow noopener noreferrer\">Yext, Inc.<\/a><\/u> (NYSE: YEXT), the Answers Search Company, and <span class=\"xn-org\">Wilkes University<\/span>, a private college in <span class=\"xn-location\">Pennsylvania<\/span>, today announced their collaboration to deliver accurate, up-to-date information to students and faculty on <u><a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3114447-1&amp;h=980539439&amp;u=http%3A%2F%2Fwilkes.edu%2F&amp;a=Wilkes.edu\" rel=\"nofollow noopener noreferrer\">Wilkes.edu<\/a><\/u> with Yext Answers, Yext&#8217;s revolutionary search product.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder1\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/1477985\/Yext_WilkesUniversity_PressRelease.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/1477985\/Yext_WilkesUniversity_PressRelease.jpg\" title=\"Yext, Inc.\" alt=\"Yext, Inc.\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p>While redesigning its website, its main channel for engagement with potential students, <span class=\"xn-org\">Wilkes University<\/span> prioritized incorporating advanced, more modern search because its legacy experience wasn&#8217;t powerful enough to understand nuanced queries beyond a handful of FAQs. With search activity on the rise due to the COVID-19 pandemic, <span class=\"xn-org\">Wilkes University<\/span> selected Yext Answers, an advanced search experience powered by natural language processing (NLP) and Bidirectional Encoder Representations from Transformers (BERT) technology, to deliver official answers to questions about COVID-19 safety protocols, virtual tours, tuition, admissions, programs of study, financial aid, and more.<\/p>\n<p>Using search intelligence from Yext Answers, <span class=\"xn-org\">Wilkes University<\/span> was able to identify the information that its most frequent site visitors, including prospective students, enrolled students, and faculty, were asking for, and used it to inform the site&#8217;s ongoing redesign. It took the <span class=\"xn-org\">Wilkes<\/span> team just 20 days to load 80 academic programs onto its Answers experience, and 25 days to launch 176 searchable FAQs. Two months after implementing Answers, the university saw a 54% click-through rate on site search results. <\/p>\n<p>&#8220;Yext Answers has really helped us better understand what students are searching for \u2014 and what their expectations are,&#8221; said <span class=\"xn-person\">Mandy Pennington<\/span>, Director of Digital Marketing at <span class=\"xn-org\">Wilkes University<\/span>. &#8220;By providing students with accurate answers and updates about COVID-19 and beyond, we&#8217;re creating an infinitely better experience for them.&#8221;<\/p>\n<p>&#8220;The COVID-19 pandemic has shown that just being digital-first doesn&#8217;t cut it \u2014 you have to be digital best,&#8221; said <span class=\"xn-person\">David Rudnitsky<\/span>, President and Chief Revenue Officer at Yext. &#8220;By implementing a modern search solution with Yext Answers, <span class=\"xn-org\">Wilkes University<\/span> is differentiating itself from other educational institutions by meeting students where they primarily are this year \u2014 online \u2014 with the answers they need to make important decisions.&#8221; <\/p>\n<p>\n        <u><br \/>\n          <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3114447-1&amp;h=3848114598&amp;u=https%3A%2F%2Fwww.yext.com%2Fcustomers%2Fwilkes-university%3Futm_source%3Dpress%2520release%26utm_medium%3Dpr%26utm_campaign%3DYext%2520Wilkes%2520University%2520Announcement%26utm_term%3Dpress%2520release&amp;a=Learn+more+about+Wilkes+University%27s+success+with+Answers+here.\" rel=\"nofollow noopener noreferrer\">Learn more about <span class=\"xn-org\">Wilkes University&#8217;s<\/span> success with Answers here.<\/a><br \/>\n        <\/u>\n      <\/p>\n<p>\n        <b>About Yext<br \/><\/b>The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. <u><a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3114447-1&amp;h=56442982&amp;u=https%3A%2F%2Fwww.yext.com%2F%3Futm_source%3Dpress%2520release%26utm_medium%3Dpr%26utm_campaign%3DYext%2520Wilkes%2520University%2520Announcement%26utm_term%3Dpress%2520release&amp;a=Yext\" rel=\"nofollow noopener noreferrer\">Yext<\/a><\/u> (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business&#8217;s facts so it can provide official answers to consumer questions \u2014 wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like T-Mobile, Jaguar Land Rover, BBVA <span class=\"xn-location\">USA<\/span>, and Kiehl&#8217;s \u2014 as well as organizations like the U.S. State Department and World Health Organization \u2014 trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.<\/p>\n<p>Yext&#8217;s mission is to help businesses and organizations around the world deliver official answers everywhere people search. Yext has been named a Best Place to Work by Fortune and Great Place to Work\u00ae, as well as a Best Workplace for Women. Yext is headquartered in <span class=\"xn-location\">New York City<\/span> with offices in <span class=\"xn-location\">Amsterdam<\/span>, <span class=\"xn-location\">Berlin<\/span>, <span class=\"xn-location\">Chicago<\/span>, <span class=\"xn-location\">Dallas<\/span>, <span class=\"xn-location\">Geneva<\/span>, <span class=\"xn-location\">London<\/span>, <span class=\"xn-location\">Miami<\/span>, <span class=\"xn-location\">Milan<\/span>, <span class=\"xn-location\">Paris<\/span>, <span class=\"xn-location\">San Francisco<\/span>, <span class=\"xn-location\">Shanghai<\/span>, <span class=\"xn-location\">Tokyo<\/span>, and the <span class=\"xn-location\">Washington, D.C.<\/span> area.<\/p>\n<p>\n        <b>About <span class=\"xn-org\">Wilkes University<\/span><\/b><br \/>\n        <br \/>\n        <span class=\"xn-org\">Wilkes University<\/span> is a private, independent, non-sectarian institution of higher education dedicated to academic and intellectual excellence through mentoring in the liberal arts, sciences and professional programs. Founded in 1933, <span class=\"xn-org\">Wilkes<\/span> is on a mission to create one of the nation&#8217;s finest doctoral universities, offering all of the programs, activities and opportunities of a large university in the intimate, caring and mentoring environment of a small college, open to all who show promise. The Brookings Institution ranked <span class=\"xn-org\">Wilkes<\/span> 14th in the nation for middle-class mobility. In addition to 45 majors, <span class=\"xn-org\">Wilkes<\/span> offers 24 master&#8217;s degree programs and five doctoral\/terminal degree programs, including the doctor of philosophy in nursing, doctor of nursing practice, doctor of education, doctor of pharmacy, and master of fine arts in creative writing.<\/p>\n<p>CONTACT: <span class=\"xn-person\">Amanda Kontor<\/span>, <a target=\"_blank\" href=\"mailto:pr@yext.com\" rel=\"nofollow noopener noreferrer\">pr@yext.com<\/a><\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder2\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/177279\/yext_logo.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/177279\/yext_logo.jpg\" title=\"Yext logo. (PRNewsFoto\/Yext) (PRNewsFoto\/Yext)\" alt=\"Yext logo. (PRNewsFoto\/Yext) (PRNewsFoto\/Yext)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=NY27550&amp;sd=2021-03-31\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"http:\/\/www.prnewswire.com\/news-releases\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers-301259182.html\">http:\/\/www.prnewswire.com\/news-releases\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers-301259182.html<\/a><\/p>\n<p>SOURCE  Yext, Inc.<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=NY27550&amp;Transmission_Id=202103310700PR_NEWS_USPR_____NY27550&amp;DateId=20210331\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Just two months after implementing Yext Answers, the university saw a 54% click-through rate on site search results. PR Newswire NEW YORK, March 31, 2021 \/PRNewswire\/ &#8212; Yext, Inc. (NYSE: YEXT), the Answers Search Company, and Wilkes University, a private college in Pennsylvania, today announced their collaboration to deliver accurate, up-to-date information to students and faculty on Wilkes.edu with Yext Answers, Yext&#8217;s revolutionary search product. While redesigning its website, its main channel for engagement with potential students, Wilkes University prioritized incorporating advanced, more modern search because its legacy experience wasn&#8217;t powerful enough to understand nuanced queries beyond a handful of FAQs. With search activity on the rise due to the COVID-19 pandemic, Wilkes University selected Yext Answers, an advanced search &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Wilkes University Delivers a Modern Search Experience to Students with Yext Answers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-468357","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wilkes University Delivers a Modern Search Experience to Students with Yext Answers - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wilkes University Delivers a Modern Search Experience to Students with Yext Answers - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Just two months after implementing Yext Answers, the university saw a 54% click-through rate on site search results. PR Newswire NEW YORK, March 31, 2021 \/PRNewswire\/ &#8212; Yext, Inc. (NYSE: YEXT), the Answers Search Company, and Wilkes University, a private college in Pennsylvania, today announced their collaboration to deliver accurate, up-to-date information to students and faculty on Wilkes.edu with Yext Answers, Yext&#8217;s revolutionary search product. While redesigning its website, its main channel for engagement with potential students, Wilkes University prioritized incorporating advanced, more modern search because its legacy experience wasn&#8217;t powerful enough to understand nuanced queries beyond a handful of FAQs. With search activity on the rise due to the COVID-19 pandemic, Wilkes University selected Yext Answers, an advanced search &hellip; Continue reading &quot;Wilkes University Delivers a Modern Search Experience to Students with Yext Answers&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-31T11:03:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mma.prnewswire.com\/media\/1477985\/Yext_WilkesUniversity_PressRelease.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Wilkes University Delivers a Modern Search Experience to Students with Yext Answers\",\"datePublished\":\"2021-03-31T11:03:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\\\/\"},\"wordCount\":702,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mma.prnewswire.com\\\/media\\\/1477985\\\/Yext_WilkesUniversity_PressRelease.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\\\/\",\"name\":\"Wilkes University Delivers a Modern Search Experience to Students with Yext Answers - 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PR Newswire NEW YORK, March 31, 2021 \/PRNewswire\/ &#8212; Yext, Inc. (NYSE: YEXT), the Answers Search Company, and Wilkes University, a private college in Pennsylvania, today announced their collaboration to deliver accurate, up-to-date information to students and faculty on Wilkes.edu with Yext Answers, Yext&#8217;s revolutionary search product. While redesigning its website, its main channel for engagement with potential students, Wilkes University prioritized incorporating advanced, more modern search because its legacy experience wasn&#8217;t powerful enough to understand nuanced queries beyond a handful of FAQs. With search activity on the rise due to the COVID-19 pandemic, Wilkes University selected Yext Answers, an advanced search &hellip; Continue reading \"Wilkes University Delivers a Modern Search Experience to Students with Yext Answers\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/","og_site_name":"Market Newsdesk","article_published_time":"2021-03-31T11:03:46+00:00","og_image":[{"url":"https:\/\/mma.prnewswire.com\/media\/1477985\/Yext_WilkesUniversity_PressRelease.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Wilkes University Delivers a Modern Search Experience to Students with Yext Answers","datePublished":"2021-03-31T11:03:46+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/"},"wordCount":702,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/#primaryimage"},"thumbnailUrl":"https:\/\/mma.prnewswire.com\/media\/1477985\/Yext_WilkesUniversity_PressRelease.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/wilkes-university-delivers-a-modern-search-experience-to-students-with-yext-answers\/","name":"Wilkes University Delivers a Modern Search Experience to Students with Yext Answers - 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