{"id":460702,"date":"2021-03-18T09:03:38","date_gmt":"2021-03-18T13:03:38","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=460702"},"modified":"2021-03-18T09:03:38","modified_gmt":"2021-03-18T13:03:38","slug":"bigpanda-launches-automatic-incident-triage-to-significantly-reduce-the-manual-toil-of-incident-management","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/bigpanda-launches-automatic-incident-triage-to-significantly-reduce-the-manual-toil-of-incident-management\/","title":{"rendered":"BigPanda Launches Automatic Incident Triage to Significantly Reduce the Manual Toil of Incident Management"},"content":{"rendered":"

\nNew Capability Gives IT Ops Teams Business Context to Inform Incident Triage, Increase Availability of Applications and Services and Dramatically Reduce Incident Resolution Cycles
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SAN FRANCISCO, March 18, 2021 (GLOBE NEWSWIRE) — BigPanda, Inc., the leader in Event Correlation and Automation powered by AIOps, today announced the availability of Automatic Incident Triage, a new platform component that significantly reduces the manual toil associated with the triage phase of incident management. Automatic Incident Triage reduces the \u201cmean-time-to-resolve\u201d (MTTR) for applications and services by enabling IT Ops and NOC teams to quickly triage incidents by reducing the steps required to fully understand the business context of an incident and assign it to the right response team within their desired collaboration platforms.<\/p>\n

“Streamlining processes is a critical component of technology operations,\u201d said Rob Scarmuzzi, Executive Director of Operations Technology at E*TRADE Financial. \u201cAutomating tasks, like consolidating events, equips us with the tools to manage our workflow efficiently and ultimately freeing up time to deploy manpower to areas that require attention. BigPanda\u2019s Automatic Incident Triage enhancements put additional firepower behind these automated capabilities.\u201d<\/p>\n

Enterprises with complex hybrid IT infrastructures and organization structures face a growing number of challenges, including centralized and decentralized Ops teams, and hybrid environments with on-prem and cloud-based applications and tool sprawl, making it difficult to rapidly understand, investigate, remediate and resolve incidents.<\/p>\n

According to Gartner, \u201corganizations are struggling to reduce incident response times because of delays around manual incident routing and cross-team collaboration challenges with incident response.\u201d Gartner goes on to state, \u201cDepending on the organization, gathering the context of the incident often takes 15 to 30 minutes, which significantly impacts mean time to resolve (MTTR).\u201d*<\/p>\n

An inability to quickly gather business context in the incident triage phase delays incident response times, which negatively impacts service availability and reliability, creates user satisfaction issues, and drives up operational costs. BigPanda\u2019s Automatic Incident Triage helps IT Ops and NOC teams solve this pain point, improve NOC productivity and reclaim high-value L3 and DevOps FTE hours.<\/p>\n

\u201cTime is one of the biggest enemies of IT Ops and NOC teams. Incident responders know all too well how long it takes to answer the \u2018What next?\u2019 question once they\u2019re presented with an incident,\u201d said Elik Eizenberg, Co-Founder and CTO at BigPanda. \u201cAutomatic Incident Triage turns what used to be a technical incident into a business incident automatically, helping incident responders rapidly triage and handle more incidents than before and quickly route critical incidents to the right teams for follow-up and resolution.\u201d<\/p>\n

With Automatic Incident Triage, BigPanda customers can:<\/p>\n