{"id":459304,"date":"2021-03-16T22:13:18","date_gmt":"2021-03-17T02:13:18","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=459304"},"modified":"2021-03-16T22:13:18","modified_gmt":"2021-03-17T02:13:18","slug":"mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\/","title":{"rendered":"Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing"},"content":{"rendered":"

<\/p>\n

Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing<\/b><\/p>\n

Halves post-call report preparation time<\/i><\/p>\n

TOKYO–(BUSINESS WIRE<\/a>)–Mitsubishi Electric Corporation<\/a> (TOKYO: 6503) announced today that it has developed a dialogue-summarizing technology based on its AI technology Maisart\u00ae*<\/sup> that automatically generates accurate written summaries of spoken conversation, thereby enabling call-center staffers to roughly halve the time they need to prepare final reports after calls, as determined in preliminary tests conducted at a Mitsubishi Electric call center.
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* M<\/span>itsubishi Electric’s AI<\/span> creates the S<\/span>tate-of-the- ART<\/span> in technology\n<\/p>\n

Key Features<\/span><\/b><\/p>\n

1. Automatically generates written records and halves final report preparation time<\/i><\/b><\/p>\n

\nRecordings of call-center dialogues prepared with conventional speech-recognition technology typically contain extraneous utterances, broken speech, etc., making it difficult for the software to generate useful written records of the dialogues. Mitsubishi Electric\u2019s new technology (Fig. 2), however, learns dialogue contexts to accurately determine meanings, including for colloquial and semantical expressions. It then uses data from past reports to correct broken speech, grammatical errors, word choices, etc. to generate complete natural sentences. Next, it extracts the most similar and shortest sentences from past reports edited by staffers and then finally produces a summarized written record. Internal tests showed that Mitsubishi Electric\u2019s new technology not only dramatically condenses Japanese text volume, about 90% of the text is usable compared to about 30% in the case of conventional technology, which enables call-center staffers to roughly halve the time they require to manually prepare their final reports.\n<\/p>\n

For the full text, please visit: www.MitsubishiElectric.com\/news\/<\/a><\/i><\/p>\n

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View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210316005375\/en\/<\/a><\/span><\/p>\n

Customer Inquiries
\n<\/i>
Information Technology R&D Center
\n
Mitsubishi Electric Corporation
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www.MitsubishiElectric.com\/ssl\/contact\/company\/rd\/form.html<\/a><\/p>\n

Media Inquiries
\n<\/i>
Takeyoshi Komatsu
\n
Public Relations Division
\n
Mitsubishi Electric Corporation
\n
Tel: +81-3-3218-2346
\n
prd.gnews@nk.MitsubishiElectric.co.jp
\n<\/a>
www.MitsubishiElectric.com\/news\/<\/a><\/p>\n

KEYWORDS:<\/b> Japan Asia Pacific<\/p>\n

INDUSTRY KEYWORDS:<\/b> Marketing Data Management Communications Technology Other Technology Audio\/Video Software<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing Halves post-call report preparation time TOKYO–(BUSINESS WIRE)–Mitsubishi Electric Corporation (TOKYO: 6503) announced today that it has developed a dialogue-summarizing technology based on its AI technology Maisart\u00ae* that automatically generates accurate written summaries of spoken conversation, thereby enabling call-center staffers to roughly halve the time they need to prepare final reports after calls, as determined in preliminary tests conducted at a Mitsubishi Electric call center. * Mitsubishi Electric’s AI creates the State-of-the- ART in technology Key Features 1. Automatically generates written records and halves final report preparation time Recordings of call-center dialogues prepared with conventional speech-recognition technology typically contain extraneous utterances, broken speech, etc., making it difficult for the software to generate … <\/p>\n

Continue reading “Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-459304","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nMitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing Halves post-call report preparation time TOKYO–(BUSINESS WIRE)–Mitsubishi Electric Corporation (TOKYO: 6503) announced today that it has developed a dialogue-summarizing technology based on its AI technology Maisart\u00ae* that automatically generates accurate written summaries of spoken conversation, thereby enabling call-center staffers to roughly halve the time they need to prepare final reports after calls, as determined in preliminary tests conducted at a Mitsubishi Electric call center. * Mitsubishi Electric’s AI creates the State-of-the- ART in technology Key Features 1. Automatically generates written records and halves final report preparation time Recordings of call-center dialogues prepared with conventional speech-recognition technology typically contain extraneous utterances, broken speech, etc., making it difficult for the software to generate … Continue reading "Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-17T02:13:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20210316005375r1&sid=flmnd&distro=nx&lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing\",\"datePublished\":\"2021-03-17T02:13:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\\\/\"},\"wordCount\":332,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20210316005375r1&sid=flmnd&distro=nx&lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/mitsubishi-electric-develops-dialogue-summarizing-ai-based-on-knowledge-processing\\\/\",\"name\":\"Mitsubishi Electric Develops Dialogue-summarizing AI Based on Knowledge Processing - 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