{"id":457394,"date":"2021-03-15T08:03:13","date_gmt":"2021-03-15T12:03:13","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=457394"},"modified":"2021-03-15T08:03:13","modified_gmt":"2021-03-15T12:03:13","slug":"medallia-cio-insights-dashboard-enhances-it-performance","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-cio-insights-dashboard-enhances-it-performance\/","title":{"rendered":"Medallia CIO Insights Dashboard Enhances IT Performance"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position:inside; }\n.bwlistdisc { list-style-type: disc; }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Medallia CIO Insights Dashboard Enhances IT Performance<\/b><\/p>\n<p class=\"bwalignc\">\nIncludes integration with IT ticketing systems, captures employee sentiment around IT services and delivers insights that help IT departments drive operational excellence and business outcomes\n<\/p>\n<p>SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.medallia.com%2F&amp;esheet=52395716&amp;newsitemid=20210315005248&amp;lan=en-US&amp;anchor=Medallia%2C+Inc.&amp;index=1&amp;md5=af350549265fa1ab78bbf14577c63a7f\">Medallia, Inc.<\/a> (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that its CIO insights dashboard is enabling companies to effectively measure employee satisfaction levels with their IT departments and the value of IT service delivery at the individual and department level.\n<\/p>\n<p>\n\u201cCIOs and IT professionals are looking to add immediate value to their organizations by improving the employee experience with IT, enhancing the performance of IT services and systems and enabling teams across organizations to be more productive, and, ultimately, happier on the job,\u201d said Milind Wagle CIO at Equinix. \u201cThis CIO dashboard from Medallia allows our organization to make real-time decisions to improve in all of these key areas, based on insights we&#8217;re able to uncover in the moment.\u201d\n<\/p>\n<p>\nBuilt on Medallia\u2019s platform, the solution empowers CIOs to directly connect timely employee feedback with IT services delivery improvements, make the right trade-offs between day-to-day IT support operations and the most pressing strategic business priorities and transform IT into a modern forward-leaning organization.\n<\/p>\n<p>\nWith this solution, CIOs gain detailed reporting on how IT is performing against key business objectives in real time so they can:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nCreate targeted, prioritized plans to address key IT metrics, like optimized spend\n<\/li>\n<li>\nIncrease ticket resolution efficiencies by introducing system automation\n<\/li>\n<li>\nImprove overall employee satisfaction by ensuring fast, self service resolution of most common tasks\n<\/li>\n<\/ul>\n<p>\n\u201cIn the era of hyper digital transformation, the days of reactive IT operational metrics are over. By democratizing, listening to, and acting on feedback from all employees in a deliberate, thoughtful way, IT organizations can provide delightful employee experiences and become better strategic partners to the business thus driving and accelerating revenue growth,\u201d said Ashwin Ballal, EVP and chief information officer at Medallia.\n<\/p>\n<p>\nFollow us on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FMedallia&amp;esheet=52395716&amp;newsitemid=20210315005248&amp;lan=en-US&amp;anchor=Twitter&amp;index=2&amp;md5=265e8b9bc268599fad792c852e227090\">Twitter<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FMedalliaInc%2F&amp;esheet=52395716&amp;newsitemid=20210315005248&amp;lan=en-US&amp;anchor=Facebook&amp;index=3&amp;md5=c6033251a1a4a7d88599562c455d4c9d\">Facebook<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.instagram.com%2Fmedallia_inc%2F%3Fhl%3Den&amp;esheet=52395716&amp;newsitemid=20210315005248&amp;lan=en-US&amp;anchor=Instagram&amp;index=4&amp;md5=81b0b9b4c49b80757c3fbcd0d3a50a3b\">Instagram<\/a><\/p>\n<p><b>About Medallia<\/b><\/p>\n<p>\nMedallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company\u2019s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee <i>aware<\/i>. The platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Furl.emailprotection.link%2F%3Fbsl4C9YtqO0xDV6cJaVPnlMD2rtyXj7SmVgc137chDH1cNK2OSicP8BdIfm0hnruRugStsPvIQDu5O8l60182RQ%7E%7E&amp;esheet=52395716&amp;newsitemid=20210315005248&amp;lan=en-US&amp;anchor=www.medallia.com&amp;index=5&amp;md5=c9b255dfcd9a24c2f17037418b05d847\">www.medallia.com<\/a>.\n<\/p>\n<p>\n\u00a9 2021 Medallia, Inc. All rights reserved. Medallia\u00ae, the Medallia logo, and the names and marks associated with Medallia\u2019s products are trademarks of Medallia. All other trademarks are the property of their respective owners.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210315005248r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210315005248\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210315005248\/en\/<\/a><\/span><\/p>\n<p><b>PR Contact:<br \/>\n<\/b><br \/>Valerie Beaudett<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:press@medallia.com\">press@medallia.com<br \/>\n<\/a><br \/>+1 (650) 400-7833\n<\/p>\n<p><b>IR Contact:<br \/>\n<\/b><br \/>Carolyn Bass<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:ir@medallia.com\">ir@medallia.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Networks Internet Data Management Technology Software<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\" \/>\n","protected":false},"excerpt":{"rendered":"<p>Medallia CIO Insights Dashboard Enhances IT Performance Includes integration with IT ticketing systems, captures employee sentiment around IT services and delivers insights that help IT departments drive operational excellence and business outcomes SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211;Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that its CIO insights dashboard is enabling companies to effectively measure employee satisfaction levels with their IT departments and the value of IT service delivery at the individual and department level. \u201cCIOs and IT professionals are looking to add immediate value to their organizations by improving the employee experience with IT, enhancing the performance of IT services and systems and enabling teams across organizations to be more productive, and, ultimately, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-cio-insights-dashboard-enhances-it-performance\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Medallia CIO Insights Dashboard Enhances IT Performance&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-457394","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Medallia CIO Insights Dashboard Enhances IT Performance - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-cio-insights-dashboard-enhances-it-performance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Medallia CIO Insights Dashboard Enhances IT Performance - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Medallia CIO Insights Dashboard Enhances IT Performance Includes integration with IT ticketing systems, captures employee sentiment around IT services and delivers insights that help IT departments drive operational excellence and business outcomes SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211;Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that its CIO insights dashboard is enabling companies to effectively measure employee satisfaction levels with their IT departments and the value of IT service delivery at the individual and department level. \u201cCIOs and IT professionals are looking to add immediate value to their organizations by improving the employee experience with IT, enhancing the performance of IT services and systems and enabling teams across organizations to be more productive, and, ultimately, &hellip; Continue reading &quot;Medallia CIO Insights Dashboard Enhances IT Performance&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-cio-insights-dashboard-enhances-it-performance\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-15T12:03:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210315005248r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-cio-insights-dashboard-enhances-it-performance\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-cio-insights-dashboard-enhances-it-performance\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Medallia CIO Insights Dashboard Enhances IT Performance\",\"datePublished\":\"2021-03-15T12:03:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-cio-insights-dashboard-enhances-it-performance\\\/\"},\"wordCount\":535,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-cio-insights-dashboard-enhances-it-performance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20210315005248r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-cio-insights-dashboard-enhances-it-performance\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-cio-insights-dashboard-enhances-it-performance\\\/\",\"name\":\"Medallia CIO Insights Dashboard Enhances IT Performance - 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