{"id":454765,"date":"2021-03-10T08:58:06","date_gmt":"2021-03-10T13:58:06","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=454765"},"modified":"2021-03-10T08:58:06","modified_gmt":"2021-03-10T13:58:06","slug":"medallia-joins-guidewire-partnerconnect-solution-alliance-ecosystem-to-improve-trust-retention-and-engagement-for-insurers","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-joins-guidewire-partnerconnect-solution-alliance-ecosystem-to-improve-trust-retention-and-engagement-for-insurers\/","title":{"rendered":"Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers"},"content":{"rendered":"

<\/p>\n

Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers<\/b><\/p>\n

New partner\u2019s AI-based solution helps insurers quickly identify areas of improvement in the customer experience<\/i><\/p>\n

SAN FRANCISCO & SAN MATEO, Calif.–(BUSINESS WIRE<\/a>)–
\nMedallia, Inc. (NYSE: MDLA), a leading customer and employee experience management company, and Guidewire Software, Inc. (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Medallia has joined Guidewire PartnerConnect as a Solution<\/i> partner.\n<\/p>\n

\nThe Medallia Experience Cloud solution has been used by leading property and casualty (P&C) carriers around the world to drive higher CSAT\/NPS\u00ae scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. The solution gathers and analyzes customer feedback to deliver actionable insights to CSRs, insurance agents and other stakeholders to address issues in-the-moment. Medallia\u2019s Ready for Guidewire <\/i>integration will enable Guidewire ClaimCenter users to capture customer feedback and view a policyholder\u2019s CX profile without leaving InsuranceSuite.\n<\/p>\n

\n\u201cInsurance companies need a comprehensive understanding of their policyholders across key moments that matter including filing a claim, calling a contact center or buying a new policy,\u201d said Greg Osborne, vice president of insurance for Medallia. \u201cThis partnership will bring together Guidewire InsuranceSuite and Medallia’s powerful experience management platform, empowering insurers to transform the policyholder experience and improve operational efficiencies.\u201d\n<\/p>\n

\n\u201cWe are thrilled to welcome Medallia as our most recent Guidewire PartnerConnect Solution<\/i> partner,\u201d said Becky Mattick, vice president, Global Solution Alliances, Guidewire Software. \u201cMaking customers feel heard and valued is a big focus for insurers. Partnering with Medallia will soon bring our shared customers a streamlined way to access technology that vastly simplifies the intake and evaluation of customer feedback.\u201d\n<\/p>\n

About Medallia<\/b><\/p>\n

\nMedallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia\u2019s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.www.medallia.com<\/a>.\n<\/p>\n

\n\u00a9 2021 Medallia, Inc. All rights reserved. Medallia\u00ae, the Medallia logo, and the names and marks associated with Medallia\u2019s products are trademarks of Medallia. All other trademarks are the property of their respective owners.\n<\/p>\n

About Guidewire PartnerConnect ecosystem and Ready for Guidewire<\/i><\/b><\/p>\n

\nGuidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace<\/a>.\n<\/p>\n

\nFor more information about Guidewire PartnerConnect please visit http:\/\/www.guidewire.com\/partners<\/a>.\n<\/p>\n

About Guidewire Software<\/b><\/p>\n

\nGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.\n<\/p>\n

\nAs a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.\n<\/p>\n

\nFor more information, please visit www.guidewire.com<\/a> and follow us on Twitter: @Guidewire_PandC<\/a>.\n<\/p>\n

\nNOTE: For information about Guidewire\u2019s trademarks, visit https:\/\/www.guidewire.com\/legal-notices<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210310005051\/en\/<\/a><\/span><\/p>\n

\nMelissa Cobb
\n
Senior Public Relations Manager
\n
Guidewire Software, Inc.
\n
+1.650.357.5324
\n
mcobb@guidewire.com<\/a><\/p>\n

\nValerie Beaudett
\n
press@medallia.com
\n<\/a>
+1 (650) 400-7833\n<\/p>\n

\nIR Contact:
\n
Carolyn Bass
\n
ir@medallia.com<\/a><\/p>\n

KEYWORDS:<\/b> California United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Data Management Technology Professional Services Security Other Technology Software Networks Internet Insurance Mobile\/Wireless Hardware<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers New partner\u2019s AI-based solution helps insurers quickly identify areas of improvement in the customer experience SAN FRANCISCO & SAN MATEO, Calif.–(BUSINESS WIRE)– Medallia, Inc. (NYSE: MDLA), a leading customer and employee experience management company, and Guidewire Software, Inc. (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Medallia has joined Guidewire PartnerConnect as a Solution partner. The Medallia Experience Cloud solution has been used by leading property and casualty (P&C) carriers around the world to drive higher CSAT\/NPS\u00ae scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. The solution gathers and analyzes … <\/p>\n

Continue reading “Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-454765","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nMedallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-joins-guidewire-partnerconnect-solution-alliance-ecosystem-to-improve-trust-retention-and-engagement-for-insurers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem to Improve Trust, Retention and Engagement for Insurers New partner\u2019s AI-based solution helps insurers quickly identify areas of improvement in the customer experience SAN FRANCISCO & SAN MATEO, Calif.–(BUSINESS WIRE)– Medallia, Inc. (NYSE: MDLA), a leading customer and employee experience management company, and Guidewire Software, Inc. (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Medallia has joined Guidewire PartnerConnect as a Solution partner. The Medallia Experience Cloud solution has been used by leading property and casualty (P&C) carriers around the world to drive higher CSAT\/NPS\u00ae scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. 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