{"id":451578,"date":"2021-03-05T04:03:25","date_gmt":"2021-03-05T09:03:25","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=451578"},"modified":"2021-03-05T04:03:25","modified_gmt":"2021-03-05T09:03:25","slug":"covid-19s-economic-pinch-drives-more-nordic-enterprises-toward-business-process-automation-for-competitive-edge","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/covid-19s-economic-pinch-drives-more-nordic-enterprises-toward-business-process-automation-for-competitive-edge\/","title":{"rendered":"COVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge"},"content":{"rendered":"

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COVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge <\/b><\/p>\n

ISG Provider Lens\u2122 report finds early adopters implementing virtual agents, AIOps and process mining to boost productivity, save money and improve customer experience <\/b><\/p>\n

STOCKHOLM–(BUSINESS WIRE<\/a>)–
\nLarge enterprises in the Nordics have been implementing business process automation over the last three years, and more organizations now see the urgency of adopting these technologies to stay competitive as COVID-19 strains the regional economy, according to a new report published today by Information Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a leading global technology research and advisory firm.\n<\/p>\n

\nThe 2020 ISG Provider Lens\u2122Intelligent Automation \u2013 Solutions and Services report for the Nordics finds banking, financial services and insurance companies have led the region in adopting business process automation, seeking higher productivity, cost savings and improved customer experience. Manufacturing, retail and other sectors are also embracing the technologies, which include conversational AI, natural-language processing and AI for IT operations (AIOps).\n<\/p>\n

\n\u201cEarly adopters of automation in the Nordics are stepping up digital transformation to gain an advantage when they need it most,\u201d said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. \u201cWe are seeing a majority of service provider customers increasing their automation spending, not despite the economy, but because of it.\u201d\n<\/p>\n

\nThe report focuses on providers that offer proprietary platforms and related integration and delivery support services. Many customers prefer this type of solution, while others prefer to work with consultants and providers, such as ISG Automation<\/a>, that are platform-agnostic and offer integration and support services across a range of platforms.\n<\/p>\n

\nAutomation technologies continue to grow in the region despite some setbacks, the report says. Nordic enterprises, especially banks, have experimented with conversational AI technologies for virtual agents to answer basic customer questions. But companies found the agents\u2019 language abilities in Finnish, Danish and Swedish were too elementary. To address this problem, Finland launched Aurora, a statewide initiative to provide timely services using AI.\n<\/p>\n

\nIn addition, more enterprises in the region have been deploying intelligent OCR (optical character recognition), together with process mining, which can help companies glean insights about their operations from event data, ISG says. The high cost of process mining and low awareness of its benefits have held back its implementation, but early adopters are forging ahead.\n<\/p>\n

\nService providers operating in the Nordics are collaborating with local AI and automation startups in delivery-led innovation hubs to produce innovative solutions for clients, according to the report. They are also partnering with local universities to find skilled workers and improve the skills of current employees. Some global providers are establishing nearshore capabilities in Poland, taking advantage of a good cultural fit and the ability to work in the same time zone, which can speed up delivery of intelligent automation projects.\n<\/p>\n

\nAs in other countries, enterprises in the Nordics are embracing low-code\/no-code development so citizen developers can build conversational AI bots or virtual assistants. Another important trend playing out in the region is the integration of business process automation solutions with leading enterprise technology stacks, especially through application programming interfaces (APIs).\n<\/p>\n

\nThe 2020 ISG Provider Lens\u2122Intelligent Automation \u2013 Solutions and Services report for the Nordics evaluates the capabilities of 40 providers across three quadrants: Intelligent Business Automation, Artificial Intelligence for IT Operations (AIOps) and Conversational AI. The report evaluates only those providers offering their own proprietary automation platforms; it does not cover independent providers, like ISG Automation, that offer solutions across a range of platforms.\n<\/p>\n

\nThe report names Accenture, Capgemini, HCL, IBM, TCS, TietoEVRY and Wipro as leaders in two quadrants. It names Artificial Solutions, Genpact and IPSoft as leaders in one quadrant each.\n<\/p>\n

\nIn addition, Infosys is named as a Rising Star\u2014a company with a \u201cpromising portfolio\u201d and \u201chigh future potential\u201d by ISG\u2019s definition\u2014in two quadrants. LTI and Tech Mahindra are named as Rising Stars in one quadrant each.\n<\/p>\n

\nA customized version of the report is available from TietoEVRY<\/a>.\n<\/p>\n

\nThe 2020 ISG Provider Lens\u2122Intelligent Automation \u2013 Solutions and Services report for the Nordics is available to subscribers or for one-time purchase on this webpage<\/a>.\n<\/p>\n

About ISG Provider Lens\u2122 Research<\/b><\/p>\n

\nThe ISG Provider Lens\u2122 Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia\/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage<\/a>.\n<\/p>\n

\nA companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.\n<\/p>\n

About ISG<\/b><\/p>\n

\nISG (Information Services Group) (Nasdaq: III<\/a>) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world\u2019s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries\u2014a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry\u2019s most comprehensive marketplace data. For more information, visit www.isg-one.com<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210305005088\/en\/<\/a><\/span><\/p>\n

\nWill Thoretz, ISG
\n
+1 203 517 3119
\n
will.thoretz@isg-one.com<\/a><\/p>\n

\nCait Buckley, Matter Communications for ISG
\n
+1 617 874 5214
\n
isg@matternow.com<\/a><\/p>\n

KEYWORDS:<\/b> Sweden Europe<\/p>\n

INDUSTRY KEYWORDS:<\/b> Software Networks Professional Services Hardware Data Management Technology Infectious Diseases Security Other Professional Services Other Technology Consulting Health<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
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COVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge ISG Provider Lens\u2122 report finds early adopters implementing virtual agents, AIOps and process mining to boost productivity, save money and improve customer experience STOCKHOLM–(BUSINESS WIRE)– Large enterprises in the Nordics have been implementing business process automation over the last three years, and more organizations now see the urgency of adopting these technologies to stay competitive as COVID-19 strains the regional economy, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. The 2020 ISG Provider Lens\u2122Intelligent Automation \u2013 Solutions and Services report for the Nordics finds banking, financial services and insurance companies have led … <\/p>\n

Continue reading “COVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-451578","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nCOVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/covid-19s-economic-pinch-drives-more-nordic-enterprises-toward-business-process-automation-for-competitive-edge\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"COVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge ISG Provider Lens\u2122 report finds early adopters implementing virtual agents, AIOps and process mining to boost productivity, save money and improve customer experience STOCKHOLM–(BUSINESS WIRE)– Large enterprises in the Nordics have been implementing business process automation over the last three years, and more organizations now see the urgency of adopting these technologies to stay competitive as COVID-19 strains the regional economy, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/covid-19s-economic-pinch-drives-more-nordic-enterprises-toward-business-process-automation-for-competitive-edge\/","og_locale":"en_US","og_type":"article","og_title":"COVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge - Market Newsdesk","og_description":"COVID-19\u2019s Economic Pinch Drives More Nordic Enterprises Toward Business Process Automation for Competitive Edge ISG Provider Lens\u2122 report finds early adopters implementing virtual agents, AIOps and process mining to boost productivity, save money and improve customer experience STOCKHOLM–(BUSINESS WIRE)– Large enterprises in the Nordics have been implementing business process automation over the last three years, and more organizations now see the urgency of adopting these technologies to stay competitive as COVID-19 strains the regional economy, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. 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