{"id":451245,"date":"2021-03-04T16:08:23","date_gmt":"2021-03-04T21:08:23","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=451245"},"modified":"2021-03-04T16:08:23","modified_gmt":"2021-03-04T21:08:23","slug":"medallia-to-acquire-decibel-leader-in-digital-experience-analytics","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\/","title":{"rendered":"Medallia To Acquire Decibel, Leader in Digital Experience Analytics"},"content":{"rendered":"

<\/p>\n

Medallia To Acquire Decibel, Leader in Digital Experience Analytics<\/b><\/p>\n

Delivers Powerful Unsolicited Experience Signals Across Digital Channels<\/b><\/p>\n

SAN FRANCISCO–(BUSINESS WIRE<\/a>)–Medallia Inc.<\/a> (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced it has entered into a definitive agreement to acquire Decibel,<\/a> a leader in digital experience analytics. With this acquisition, Medallia\u2019s leading customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point of their journey across all channels.\n<\/p>\n

\nAccording to Alan Webber, IDC vice president for customer experience research, IDC expects that in 2021 companies will spend $1.6T on technology to digitally transform their business. \u201cCustomer experience (CX) and closely aligned business functions will be the main beneficiaries of this spending \u2014 and building out digital resiliency in their customer experience is a top reason why they are doing it. Medallia\u2019s acquisition of Decibel is exciting because this combination enables digital resiliency by bringing together common data and omnichannel experience understanding for both customers and employees in order to drive persistent engagement across ubiquitous business functions,\u201d said Webber.\n<\/p>\n

\n\u201cThere has been a massive shift to digital and the Decibel acquisition will add vital digital journey and experience capabilities, providing even more value to our customers and prospects. The addition of Decibel uniquely positionsMedallia as the only experience vendor that brings together the physical world, contact center and digital in a single signal platform. Our digital investments mark us out as the feedback system of record that makes all other systems customer aware,\u201d stated Leslie Stretch, chief executive officer of Medallia.\n<\/p>\n

\nNow more than ever, companies are optimizing their digital experiences to engage with customers, increase revenue and drive loyalty. To optimize digital experiences, brands need to augment traditional web analytics with modern AI and machine learning technology that reveals why customers buy and why they don\u2019t. Decibel\u2019s digital experience analytics solution captures and quantifies unique experience data to pinpoint revenue-impacting problem areas on websites and apps.\n<\/p>\n

\n\u201cFollowing a strong partnership, Medallia\u2019s approach to us came as a welcome surprise. It is our mission to rid the world of digital frustration and create effortless experiences. Our unparalleled AI automatically identifies and prioritizes experience issues, and their scale, showing brands what actions are needed to grow digital revenue. Medallia\u2019s growth mentality and culture fits hand in glove with ours, which means we can now move at an even faster pace to help companies deliver the experiences customers expect and demand,\u201d said Ben Harris, CEO and Co-Founder of Decibel.\n<\/p>\n

\nDecibel\u2019s technology is used by companies of all sizes spanning a large cross section of verticals including retail, financial services, hospitality and travel and media including Adidas, Sony, CVS and Fidelity International.\n<\/p>\n

\nUnder the terms of the agreement, Medallia will acquire Decibel for approximately $160 million in cash. The acquisition is expected to close in March 2021, subject to customary closing conditions.\n<\/p>\n

\nMedallia will provide an update regarding the financial impact of Decibel on Medallia\u2019s fourth quarter and fiscal 2021 earnings call scheduled at 1:30 p.m. PT (4:30 p.m. ET) today. The conference call will be available via live webcast and replay at the Investor Relations section of Medallia\u2019s website: https:\/\/investor.medallia.com\/events-and-presentations\/default.aspx<\/a>.\n<\/p>\n

About Medallia<\/b><\/p>\n

\nMedallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company\u2019s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware<\/i>. The platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com<\/a>.\n<\/p>\n

\n\u00a9 2021 Medallia, Inc. All rights reserved. Medallia\u00ae, the Medallia logo, and the names and marks associated with Medallia\u2019s products are trademarks of Medallia. All other trademarks are the property of their respective owners.\n<\/p>\n

About Decibel<\/b><\/p>\n

\nDecibel helps organizations make every digital experience effortless. We’re the only analytics software in the world that can identify, score, and prioritize every online user experience impacting conversion, sales, and loyalty across your website and apps. Our forensic tools then get to the root cause so you can troubleshoot, validate hypotheses, and find the fastest path to resolution. The world’s leading brands \u2013 including Fidelity, Adidas, and British Airways \u2013 harness Decibel for better conversions, more sales, and increased customer loyalty across their digital offerings. Optimizing digital experiences has never been this easy. Find out more at decibel.com<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210304006070\/en\/<\/a><\/span><\/p>\n

Investor Contact:
\n<\/b>
Carolyn Bass
\n
IR@Medallia.com <\/a><\/p>\n

PR Contact:
\n<\/b>
Valerie Beaudett
\n
press@medallia.com
\n<\/a>
+1 (650) 400-7833\n<\/p>\n

KEYWORDS:<\/b> United States North America California<\/p>\n

INDUSTRY KEYWORDS:<\/b> Software Technology Electronic Design Automation Data Management<\/p>\n

MEDIA:<\/b><\/p>\n\n","protected":false},"excerpt":{"rendered":"

Medallia To Acquire Decibel, Leader in Digital Experience Analytics Delivers Powerful Unsolicited Experience Signals Across Digital Channels SAN FRANCISCO–(BUSINESS WIRE)–Medallia Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced it has entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics. With this acquisition, Medallia\u2019s leading customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point of their journey across all channels. According to Alan Webber, IDC vice president for customer experience research, IDC expects that in 2021 companies will spend $1.6T on technology to digitally transform their business. \u201cCustomer experience (CX) and closely aligned … <\/p>\n

Continue reading “Medallia To Acquire Decibel, Leader in Digital Experience Analytics”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-451245","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nMedallia To Acquire Decibel, Leader in Digital Experience Analytics - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Medallia To Acquire Decibel, Leader in Digital Experience Analytics - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Medallia To Acquire Decibel, Leader in Digital Experience Analytics Delivers Powerful Unsolicited Experience Signals Across Digital Channels SAN FRANCISCO–(BUSINESS WIRE)–Medallia Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced it has entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics. With this acquisition, Medallia\u2019s leading customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point of their journey across all channels. According to Alan Webber, IDC vice president for customer experience research, IDC expects that in 2021 companies will spend $1.6T on technology to digitally transform their business. \u201cCustomer experience (CX) and closely aligned … Continue reading "Medallia To Acquire Decibel, Leader in Digital Experience Analytics"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-04T21:08:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20210304006070r1&sid=flmnd&distro=nx&lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Medallia To Acquire Decibel, Leader in Digital Experience Analytics\",\"datePublished\":\"2021-03-04T21:08:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\\\/\"},\"wordCount\":853,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20210304006070r1&sid=flmnd&distro=nx&lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-to-acquire-decibel-leader-in-digital-experience-analytics\\\/\",\"name\":\"Medallia To Acquire Decibel, Leader in Digital Experience Analytics - 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