{"id":442067,"date":"2021-02-23T09:15:15","date_gmt":"2021-02-23T14:15:15","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=442067"},"modified":"2021-02-23T09:15:15","modified_gmt":"2021-02-23T14:15:15","slug":"pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/","title":{"rendered":"PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer<\/b><\/p>\n<p class=\"bwalignc\"><i>Ms. Santos Brings Almost Four Decades of Experience and Industry-Recognized Performance in Customer Service, Operations and Integration <\/i><\/p>\n<p>SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nPacific Gas and Electric Company (PG&amp;E) today announced the appointment of Marlene Santos as Executive Vice President and Chief Customer Officer effective March 15, 2021. Ms. Santos will be responsible for a broad range of services and teams that support the more than 16 million people that PG&amp;E serves in Northern and Central California. This includes PG&amp;E\u2019s customer contact centers; programs supporting energy efficiency, electric vehicles, rooftop solar, demand response and low-income customers; billing, metering and account services; marketing and communications; and Regional Leadership Teams that PG&amp;E will form as part of its regionalization efforts. She will report to Patti Poppe, PG&amp;E Corporation\u2019s Chief Executive Officer.\n<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20210223005740\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210223005740\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 320px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210223005740\/en\/860721\/4\/M.jpg\" alt=\"Marlene Santos Executive Vice President and Chief Customer Officer (Photo: Business Wire)\" \/><\/p>\n<p style=\"font-size:85%\">Marlene Santos Executive Vice President and Chief Customer Officer (Photo: Business Wire)<\/p>\n<\/div>\n<p>\n\u201cI truly believe that every decision we make at PG&amp;E must begin with our customers at the forefront. I am excited to have Marlene join our team and bring her deep experience in delivering outstanding, industry-recognized customer service that is known for its innovation and customer centricity. She brings both her keen skillset and her caring heart to our work. I know our entire team will look forward to working with Marlene as we strive to deliver better experiences and outcomes for the customers we are privileged to serve,\u201d said Ms. Poppe.\n<\/p>\n<p>\nFor the past two years, Ms. Santos served as President of Gulf Power Company, a subsidiary of NextEra Energy, Inc. (NextEra). Prior to that, she served as NextEra\u2019s Chief Integration Officer for the company\u2019s acquisition of Gulf Power and two other acquisitions. During her nearly 40-year career with NextEra, she served in several other senior operational and leadership roles including Vice President, Customer Service for Florida Power &amp; Light Company (FPL). Ms. Santos brings a wide breadth of experience including delivering best-in-class customer service, safety improvements, digital transformation, smart grid enablement, data analytics and artificial intelligence deployment, cultural transformation, and emergency response to natural disasters.\n<\/p>\n<p>\n\u201cI am honored to join Patti and the PG&amp;E team. California and its customers are on the cutting edge of innovation and clean energy, and PG&amp;E\u2019s customer service approach must reflect those guiding principles. I know our 25,000 coworkers are engaged and working hard every day to deliver safe, reliable, affordable and clean energy to the homes and businesses of Northern and Central California. I look forward to listening to and understanding our customers\u2019 needs so that we can continuously improve our customers\u2019 experience in the years ahead,\u201d said Ms. Santos.\n<\/p>\n<p>\nIn her two years as President of Gulf Power Company, Ms. Santos led the work that has improved safety by over 90%, reduced operating costs by almost 30%, reduced carbon dioxide emissions by nearly 20%, and improved reliability by 50%.\n<\/p>\n<p>\nMs. Santos joined FPL in 1981 and served in positions of increasing responsibility in the areas of finance, marketing and customer service. Under her leadership, FPL was consistently recognized for providing outstanding customer service, including the J.D. Power Award for ranking highest in residential customer satisfaction among large utilities in the South. FPL also was named a \u201cUtility Customer Champion\u201d for outstanding performance among the nation\u2019s leading utilities by Market Strategies International in both 2016 and 2015; and received the prestigious ServiceOne Award for excellent customer service among utilities in the United States and Canada for an unprecedented 10 consecutive years.\n<\/p>\n<p>\nMs. Santos graduated summa cum laude from the University of Miami with both a bachelor\u2019s degree in finance and a master\u2019s degree in business administration. Her committee service has included the Edison Electric Institute (EEI) and the Women in Energy Forum.\n<\/p>\n<p><b>About PG&amp;E<\/b><\/p>\n<p>\nPacific Gas and Electric Company, a subsidiary of PG&amp;E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pge.com%2F&amp;esheet=52383599&amp;newsitemid=20210223005740&amp;lan=en-US&amp;anchor=www.pge.com&amp;index=1&amp;md5=a4da5e046902b47e26368c3d2bd78465\">www.pge.com<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pge.com%2Fen_US%2Fabout-pge%2Fmedia-newsroom%2Fmedia-newsroom.page&amp;esheet=52383599&amp;newsitemid=20210223005740&amp;lan=en-US&amp;anchor=www.pge.com%2Fnews&amp;index=2&amp;md5=ddff5b37e9a30860ca99ca8e26c40247\">www.pge.com\/news<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210223005740r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210223005740\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210223005740\/en\/<\/a><\/span><\/p>\n<p>\nMedia Relations<br \/>\n<br \/>415.973.5930\n<\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Energy Utilities Oil\/Gas<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210223005740\/en\/860721\/3\/M.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Marlene Santos Executive Vice President and Chief Customer Officer (Photo: Business Wire)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer Ms. Santos Brings Almost Four Decades of Experience and Industry-Recognized Performance in Customer Service, Operations and Integration SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Pacific Gas and Electric Company (PG&amp;E) today announced the appointment of Marlene Santos as Executive Vice President and Chief Customer Officer effective March 15, 2021. Ms. Santos will be responsible for a broad range of services and teams that support the more than 16 million people that PG&amp;E serves in Northern and Central California. This includes PG&amp;E\u2019s customer contact centers; programs supporting energy efficiency, electric vehicles, rooftop solar, demand response and low-income customers; billing, metering and account services; marketing and communications; and &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-442067","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer Ms. Santos Brings Almost Four Decades of Experience and Industry-Recognized Performance in Customer Service, Operations and Integration SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Pacific Gas and Electric Company (PG&amp;E) today announced the appointment of Marlene Santos as Executive Vice President and Chief Customer Officer effective March 15, 2021. Ms. Santos will be responsible for a broad range of services and teams that support the more than 16 million people that PG&amp;E serves in Northern and Central California. This includes PG&amp;E\u2019s customer contact centers; programs supporting energy efficiency, electric vehicles, rooftop solar, demand response and low-income customers; billing, metering and account services; marketing and communications; and &hellip; Continue reading &quot;PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-23T14:15:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20210223005740\/en\/860721\/4\/M.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer\",\"datePublished\":\"2021-02-23T14:15:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\\\/\"},\"wordCount\":772,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mms.businesswire.com\\\/media\\\/20210223005740\\\/en\\\/860721\\\/4\\\/M.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\\\/\",\"name\":\"PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer - 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Ms. Santos will be responsible for a broad range of services and teams that support the more than 16 million people that PG&amp;E serves in Northern and Central California. This includes PG&amp;E\u2019s customer contact centers; programs supporting energy efficiency, electric vehicles, rooftop solar, demand response and low-income customers; billing, metering and account services; marketing and communications; and &hellip; Continue reading \"PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/","og_site_name":"Market Newsdesk","article_published_time":"2021-02-23T14:15:15+00:00","og_image":[{"url":"https:\/\/mms.businesswire.com\/media\/20210223005740\/en\/860721\/4\/M.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer","datePublished":"2021-02-23T14:15:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/"},"wordCount":772,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/#primaryimage"},"thumbnailUrl":"https:\/\/mms.businesswire.com\/media\/20210223005740\/en\/860721\/4\/M.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/pge-continues-to-bolster-senior-leadership-team-appoints-marlene-santos-as-executive-vice-president-and-chief-customer-officer\/","name":"PG&amp;E Continues to Bolster Senior Leadership Team, Appoints Marlene Santos as Executive Vice President and Chief Customer Officer - 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