{"id":442001,"date":"2021-02-23T09:03:31","date_gmt":"2021-02-23T14:03:31","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=442001"},"modified":"2021-02-23T09:03:31","modified_gmt":"2021-02-23T14:03:31","slug":"bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\/","title":{"rendered":"Bottomline Wins Gold Stevie\u00ae Award For Customer Contact Center Of The Year"},"content":{"rendered":"<h2>\nFollows receipt of UK Customer Service Excellence Standard for 10th Successive Year<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p>PORTSMOUTH, N.H. , Feb.  23, 2021  (GLOBE NEWSWIRE) &#8212; Bottomline (NASDAQ: EPAY), a leading provider of financial technology that makes complex business payments simple, smart and secure, announced today that it took home a Gold Stevie Award at the 15<sup>th<\/sup> Stevie Awards for Sales &amp; Customer Service. Bottomline was recognized as a winner in the <em>Contact Center of the Year<\/em> category for technology industries.<\/p>\n<p>\u201cDelivering on our promise and guiding principle to delight customers is an ongoing journey,\u201d said Kim Hannemann, Chief Customer Officer, Bottomline. \u201cDuring a year of great challenge for businesses around the world, it\u2019s the combination of smart people, process and technology united in focus that has further advanced our ability to deliver delightful experiences across every customer interaction. Leveraging a data-driven, technology-centric approach, we continue to find new and innovative ways to provide our customers with a world-class experience.\u201d<\/p>\n<p>Bottomline\u2019s entry highlighted the company\u2019s clear focus on customer delight. Over the last year, the journey included implementing a Knowledge Centered Service approach, significant modernization of the customer care portal\u2014focused on experience and personalization, and standardization of case handling workflow globally. Judges highlighted Bottomline\u2019s focused customer-centric culture, well-planned business execution, and continuous improvement efforts.<\/p>\n<p>This win is the third Stevie Award presented to Bottomline in as many years. Previously, Bottomline was recognized in the Contact Center and Customer Service Technology categories.<\/p>\n<p>The Stevie Awards for Sales and Customer Service are the world\u2019s top honors for customer service, contact center, business development and sales professionals.<\/p>\n<p>The win comes on the heels of Bottomline being awarded the UK Customer Service Excellence Standard for the tenth successive year. Bottomline achieved full compliance or compliance plus across all accreditation criteria. Assessors highlighted Bottomline\u2019s focus on the wellbeing of its customers and its demonstrably resilient business continuity process through the pandemic. The Customer Service Excellence standard tests those areas that research indicates are a priority for customers\u2014with particular focus on delivery, timeliness, information, professionalism and employee engagement.<\/p>\n<p>\n        <strong>About Bottomline<\/strong><br \/>\n        <br \/>Bottomline (NASDAQ: EPAY) makes complex business payments simple, smart, and secure. Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions. Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific. For more information visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=vUQRXNkdRXZJvXfU1n0-chFoycpXV9-IKREfkY9mEqRIEcJbYxStCadwRk3fUu-Uemc3ebmImekKK7Y9i3By9obq8Sth2q6KL8uWDqqKOFE=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">www.bottomline.com<\/a>.<\/p>\n<p>\n        <strong><br \/>\n          <u>Media Contacts:<\/u><br \/>\n        <\/strong>\n      <\/p>\n<p>John Stevens<br \/>Bottomline <br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=-rGv8YPgxPMm5Jq_YQKqd7vlrNIkgkqJm5Kx4E9Pm7hhcTnVS-EesrpQJTABeTy0NdVyHSSrw7_j0MPTPU7g7g==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">pr@bottomline.com<\/a><br \/>(978) 914-0735<\/p>\n<p>Jacqueline Powell <br \/>Bottomline<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=-rGv8YPgxPMm5Jq_YQKqd3Vd2xY2qXOsZ2qqv4JvIo4NmaW0l140VZB0gAkSs9GsVFwDQ3w7wPUY7G4tpWVonw==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">pr@bottomline.com<\/a><br \/>0044 7894256448<\/p>\n<p \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODE1NzE4NyMzOTg4MDgxIzIwMDQ5MzM=\" width=\"1\" height=\"1\" \/><br \/>\n      <br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/ml.globenewswire.com\/release\/track\/a8b3eff4-c30d-4091-94eb-2cf4c8af0ac2\" width=\"1\" height=\"1\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Follows receipt of UK Customer Service Excellence Standard for 10th Successive Year PORTSMOUTH, N.H. , Feb. 23, 2021 (GLOBE NEWSWIRE) &#8212; Bottomline (NASDAQ: EPAY), a leading provider of financial technology that makes complex business payments simple, smart and secure, announced today that it took home a Gold Stevie Award at the 15th Stevie Awards for Sales &amp; Customer Service. Bottomline was recognized as a winner in the Contact Center of the Year category for technology industries. \u201cDelivering on our promise and guiding principle to delight customers is an ongoing journey,\u201d said Kim Hannemann, Chief Customer Officer, Bottomline. \u201cDuring a year of great challenge for businesses around the world, it\u2019s the combination of smart people, process and technology united in focus &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Bottomline Wins Gold Stevie\u00ae Award For Customer Contact Center Of The Year&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-442001","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bottomline Wins Gold Stevie\u00ae Award For Customer Contact Center Of The Year - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bottomline Wins Gold Stevie\u00ae Award For Customer Contact Center Of The Year - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Follows receipt of UK Customer Service Excellence Standard for 10th Successive Year PORTSMOUTH, N.H. , Feb. 23, 2021 (GLOBE NEWSWIRE) &#8212; Bottomline (NASDAQ: EPAY), a leading provider of financial technology that makes complex business payments simple, smart and secure, announced today that it took home a Gold Stevie Award at the 15th Stevie Awards for Sales &amp; Customer Service. Bottomline was recognized as a winner in the Contact Center of the Year category for technology industries. \u201cDelivering on our promise and guiding principle to delight customers is an ongoing journey,\u201d said Kim Hannemann, Chief Customer Officer, Bottomline. \u201cDuring a year of great challenge for businesses around the world, it\u2019s the combination of smart people, process and technology united in focus &hellip; Continue reading &quot;Bottomline Wins Gold Stevie\u00ae Award For Customer Contact Center Of The Year&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-23T14:03:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODE1NzE4NyMzOTg4MDgxIzIwMDQ5MzM=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Bottomline Wins Gold Stevie\u00ae Award For Customer Contact Center Of The Year\",\"datePublished\":\"2021-02-23T14:03:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\\\/\"},\"wordCount\":450,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODE1NzE4NyMzOTg4MDgxIzIwMDQ5MzM=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/bottomline-wins-gold-stevie-award-for-customer-contact-center-of-the-year\\\/\",\"name\":\"Bottomline Wins Gold Stevie\u00ae Award For Customer Contact Center Of The Year - 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