{"id":440672,"date":"2021-02-22T08:33:59","date_gmt":"2021-02-22T13:33:59","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=440672"},"modified":"2021-02-22T08:33:59","modified_gmt":"2021-02-22T13:33:59","slug":"verint-intelligent-virtual-assistant-first-to-be-named-a-leader-in-three-distinguished-industry-evaluations","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/verint-intelligent-virtual-assistant-first-to-be-named-a-leader-in-three-distinguished-industry-evaluations\/","title":{"rendered":"Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations"},"content":{"rendered":"

<\/p>\n

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations<\/b><\/p>\n

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction<\/b><\/p>\n

Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability<\/b><\/p>\n

MELVILLE, N.Y.–(BUSINESS WIRE<\/a>)–Verint\u00ae<\/sup><\/a> (NASDAQ: VRNT), the Customer Engagement Company \u2122<\/sup>, today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant<\/a> (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers\u2019 Guide to Enterprise Intelligent Assistants report. 1<\/sup> Kisaco Research placed Verint at the top of its 2021 Kisaco Leadership Chart on Intelligent Virtual Assistants. 2<\/sup> Further, in DMG Consulting LLC\u2019s 2020\/2021 Intelligent Virtual Agent Product and Market Report, Verint achieved top customer satisfaction scores for AI and customer self-service capabilities. 3<\/sup><\/p>\n

\nOpus Research conducted a comprehensive assessment of enterprise-grade Intelligent Assistant solutions that provide natural language processing, machine learning, AI, and analytics to support customer care, self-service, employee assistance, messaging, and device control. The firm cited Verint\u2019s ability to process billions of customer interactions, noting Verint\u2019s AI Blueprint capability for analyzing conversational data to recommend how IVA implementations or enhancements can improve operational efficiency.\n<\/p>\n

\n\u201cVerint established a long-standing leadership position by offering a comprehensive set of trusted conversational AI solutions built on open integrations that deliver meaningful ROI and self-service results,\u201d says Dan Miller, Opus Research\u2019s founder and lead analyst.\n<\/p>\n

\nKisaco Research focused on large enterprises with complex end-user journeys and measured market execution, technical features, and vendor revenue. The annual report highlighted Verint\u2019s comprehensive feature set and open integrations, with chief analyst Michael Azoff noting that innovative AI technologies are helping transform the market and improve IVA performance.\n<\/p>\n

\n\u201cMany businesses have found their need for online presence has increased and IT infrastructure support for home working has too, raising the opportunity for use of IVAs,\u201d Azoff says.\n<\/p>\n

\nDMG Consulting\u2019s report included customer satisfaction scores ranking Verint among the leaders in product satisfaction. In addition, of the report\u2019s featured vendors, Verint achieved top scores in AI, natural language understanding\/natural language generation and customer self-service capabilities.\n<\/p>\n

\n\u201cAnything that can be done to help customers can also be applied to assist employees,\u201d adds Donna Fluss, president, DMG Consulting. \u201cIVAs can be used to assist agents in performing their tasks, automating activities that previously required direct input from live agents.\u201d\n<\/p>\n

Verint Intelligent Virtual Assistant<\/a> uses AI and machine learning to create a modern engagement experience. Conversational AI predicts what a customer wants, personalizes the interaction, and determines the best next action to deliver a successful outcome, empowering customers and employees to quickly help themselves.\n<\/p>\n

\n\u201cEvery enterprise is developing a unique AI strategy to address business needs and self-service demands. Our IVA offers flexibility, scaling from standalone projects to delivering sophisticated solutions that meet strategic business objectives for our customers and partners,\u201d says Verint\u2019s Tracy Malingo, general manager and global vice president, intelligent self-service. \u201cAssessments by these three highly respected firms further validate Verint’s conversational AI solutions and the success they drive for our customers.\u201d\n<\/p>\n

\nLearn more at Verint.com<\/a>.\n<\/p>\n

About Verint<\/b><\/p>\n

\nVerint\u00ae<\/sup> (Nasdaq: VRNT) helps the world\u2019s most iconic brands \u2013 including over 85 of the Fortune 100 companies \u2013 build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement\u2122<\/sup> to help customers close the engagement capacity gap.\n<\/p>\n

\nVerint. The Customer Engagement Company\u2122<\/sup>. Learn more at Verint.com<\/a>.\n<\/p>\n

1<\/sup>Opus Research Report: Decision Makers\u2019 Guide to Enterprise Intelligent Assistants (2021 Edition), published Feb. 2, 2021
\n
2<\/sup>Kisaco Leadership Chart on Intelligent Virtual Assistants 2021, published Nov. 18, 2020
\n
3<\/sup>DMG Consulting LLC\u2019s 2020\/2021 Intelligent Virtual Agent Product and Market Report, published May 2020 and was previously announced in July 2020.\n<\/p>\n

\nThis press release contains \u201cforward-looking statements,\u201d including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, our Quarterly Report on Form 10Q for the quarter ended October 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.\n<\/p>\n

\nVERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210222005285\/en\/<\/a><\/span><\/p>\n

Media Relations
\n<\/b>
Amy Curry
\n
Verint Systems Inc.
\n
amy.curry@verint.com
\n<\/a><\/p>\n

Analyst Relations
\n<\/b>
Ryan Zuk
\n
Verint Systems Inc.
\n
ryan.zuk@verint.com
\n<\/a><\/p>\n

Investor Relations
\n<\/b>
Matthew Frankel
\n
Verint Systems Inc.
\n
matthew.frankel@verint.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America New York<\/p>\n

INDUSTRY KEYWORDS:<\/b> Data Management Communications Technology Software Other Communications Internet Public Relations\/Investor Relations<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae (NASDAQ: VRNT), the Customer Engagement Company \u2122, today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers\u2019 Guide to Enterprise Intelligent Assistants report. 1 Kisaco Research placed Verint at the top of its 2021 Kisaco Leadership Chart on Intelligent Virtual Assistants. 2 Further, in DMG Consulting LLC\u2019s 2020\/2021 Intelligent Virtual … <\/p>\n

Continue reading “Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-440672","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nVerint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/verint-intelligent-virtual-assistant-first-to-be-named-a-leader-in-three-distinguished-industry-evaluations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae (NASDAQ: VRNT), the Customer Engagement Company \u2122, today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. 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