{"id":416817,"date":"2021-01-19T09:03:29","date_gmt":"2021-01-19T14:03:29","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=416817"},"modified":"2021-01-19T09:03:29","modified_gmt":"2021-01-19T14:03:29","slug":"enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\/","title":{"rendered":"ENACOMM and BLM Technologies Partner to Meet Financial Services Companies\u2019 Needs for Modern, Remote Customer Service"},"content":{"rendered":"<div class=\"mw_release\">\n<p>\n        <em>BLM Technologies will offer its financial institution customers ENACOMM\u2019s AI-powered conversational banking, intelligent IVR and omnichannel Fraud Control Module<\/em><br \/>\n        \n      <\/p>\n<p>TULSA, OK, Jan.  19, 2021  (GLOBE NEWSWIRE) &#8212; via <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=4WKU7efHBdTubY2z6VFFT6TD3TNKssLgP3EGlI-nfs7kJMigcbjyTtxIpQa2r9CXbEYAqo7Q8YqanMZc4ge4v-TJmFzzJf3i98wDxWkhFM8=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><u>NewMediaWire<\/u><\/a> &#8212; Financial institutions\u2019 need for modern technology that creates a convenient, secure customer experience went through the roof in 2020 due to the pandemic, which is forcing banks and credit unions to redouble their efforts to evolve and remain competitive. Thanks to a partnership announced today between FinTech enablement company ENACOMM and BLM Technologies, a leading single-source provider of complete technology solutions, implementing technologies needed to adapt can now be a turn-key process for banks, credit unions, credit card and payment companies.<\/p>\n<p>The ENACOMM-BLM Technologies partnership will allow BLM Technologies to equip its impressive roster of financial institution customers with ENACOMM\u2019s intelligent interactions solutions. Customers will be able to take advantage of ENACOMM\u2019s:<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Virtual Personal Assistant (VPA), which leverages AI-based Conversational Banking<\/p>\n<p align=\"start\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Fraud Control Module for combatting omnichannel attacks<\/p>\n<p align=\"start\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 ENACOMM Financial Suite (EFS), which includes intelligent Interactive Voice Response (IVR) \u2013 a hosted, dynamic system for personalized customer interactions<\/p>\n<p>\u201cBLM Technologies is dedicated to our customers \u2013 many of whom have trusted us for decades \u2013 by offering services and solutions that help them with the biggest business challenges,\u201d said John Tauer, vice president of sales at BLM Technologies. \u201cWorking alongside ENACOMM will help us stay true to our commitment with customer self-service solutions that will empower our financial services industry customers to gain competitive edge.\u201d<\/p>\n<p>Applying artificial intelligence, VPA Conversational Banking is ENACOMM\u2019s solution for financial institutions\u2019 self-service users that works with increasingly popular Virtual Personal Assistants, such as Amazon Alexa and Google Home, as well as smartphones. Made possible by ENACOMM\u2019s software-as-a-service (SaaS) technologies, properly authenticated users can safely and easily initiate banking transactions and handle most of their account needs through natural language.<\/p>\n<p>The ENACOMM Fraud Control Module allows users to detect, track and respond to fraud across any channel for which ENACOMM\u2019s data collection system Virtual Interactive Analyst (ViA) is deployed. The Fraud Control Module is a powerful way for financial services companies to identify the latest tricks being used by fraudsters and establish effective countermeasures.<\/p>\n<p>The ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Unlike systems with limited verbiage or number-specific options in a standard menu, ENACOMM\u2019s data-powered IVR solution responds to verbal customer requests with human-like understanding. The technology uses customer intelligence to efficiently direct calls, personalization to help retain customers \/ members, and context preservation to offer fast, seamless self-service.<\/p>\n<p>\u201cBLM Technologies is trusted by numerous top-tier financial institutions thanks to their long track record of delivering innovative and complete solutions that position its customers for success in a digitally-demanding world,\u201d commented ENACOMM CEO Michael Boukadakis. \u201cWe\u2019re thrilled to partner with BLM Technologies and together help more banks, credit unions, credit card and payment companies conquer the latest challenges ushered in by COVID-19.\u201d<\/p>\n<p>To find out more about ENACOMM\u2019s transformational technologies for financial services companies, go to\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=Fu12nbkud3rHfLTmmRw23CQbo7mcO9DTRx7AlPOQZ5N4tsHtXWii5xhzOfsFOnjReoh6ETk4mjxe3-7EsR09uA==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">www.enacomm.net<\/a>. For more information on BLM Technologies\u2019 end-to-end solutions, visit\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=la7roAGn9M5WzBV9QYKsLi1GE6DfGn2eAp2mmDjqTeFIiCbML7jrUkLVosTv3fdTauyMVVrv704-NGSuUekdmqyM06JBn0TgmyJ2rkdB1C8=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">www.blmtechnology.com<\/a>. \u00a0<\/p>\n<p>\n        <strong><br \/>\n          <u>About ENACOMM<\/u><br \/>\n        <\/strong>\n      <\/p>\n<p align=\"start\">ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card and payments companies. ENACOMM was named a \u201cTop 10 Retail Banking Solution Provider\u201d by Banking CIO Outlook magazine. The company empowers financial institutions with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. A frontrunner in self-service technologies including interactive voice response (IVR) for over three decades, ENACOMM solutions are delivered as hosted services or on-demand through the \u201ccloud.\u201d The company\u2019s customer base ranges from community credit unions and community banks to the largest financial institutions in the United States. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers with a superior, omnichannel self-service experience that includes Conversational Voice Banking. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day. For more information, go to\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=t1a3oDUI_Au6SYOAWm504-gWWeIJ4lkjmcOZD1N7l0zXVBDf2wCDEn63pSoWX8ab7fsBjwB4jr2S6WQ034w_zw==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><strong>enacomm.net<\/strong><\/a><strong>\u00a0<\/strong>and follow ENACOMM on Twitter (@ENACOMM) and LinkedIn.<\/p>\n<p>\n        <strong><br \/>\n          <u>About BLM Technologies<\/u><br \/>\n        <\/strong><br \/>\n        <u><br \/>\n          <br \/>\n        <\/u>BLM Technologies, Inc. solves technology and automation challenges by providing end-to-end solutions in imaging, payment and transaction, digital signage, on-site repairs, maintenance repair center service, IT outsourcing, and project management services. By applying more than 45 years of technical expertise and a consultative, vendor-neutral approach, BLM serves thousands of customers in the U.S. by packaging hardware and services to provide complete, turnkey technology solutions for customers across multiple industries including financial, retail, restaurant, education, healthcare, and government.<\/p>\n<p>A proven single-source provider of technology products and services, BLM Technologies partners with the top manufacturers in the technology industry to offer customers the newest and most innovative technology solutions available.<\/p>\n<p>Headquartered in Minneapolis, Minnesota, BLM Technologies has additional facilities strategically located in Missouri, and California to serve IT and repair customers quickly and conveniently.<\/p>\n<p>Learn more at\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=CM02SUdEkpgu9SLQKWseyIAqMmYfH1bb9lqqk8IGOAx-5n4BAm_tXY1sei5r_TNOrqdjsYOcaQptk0XBOpiJUEUEUz6mpGIUleXvmFgVWp3asKBvK42FhRh8FMYzug4WROca0FGymbm0EVNH2R999fDSanzUOGlN1-q3ed5okz_dR_VIy7IZ6m8paHCFScV4CECKzmOw-ye0tEtP2TT5PV97qn6zr4k-4J9SSgLHgCSLe0wen43BCmsYyQ1NRYN3\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><strong>blmtechnology.com<\/strong><\/a>\u00a0and follow BLM Technologies on\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=0b46nSLOh1w7FhKXTiLm-wConI0TkeaOAzJmM9Zf5k5Vre5wbdrCc6tbQcmnxwBZ53knacnRj5UAaIJG4PIRmWCjqoZWHtfTHns6fnB_bXEchbTMKPpyg2Z8xvOqH5K3\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">LinkedIn<\/a>.<\/p>\n<p>\n        <strong>For more information, contact<\/strong>:<\/p>\n<p align=\"start\">Lauren DuBois<\/p>\n<p align=\"start\">(917) 573-2485<\/p>\n<p align=\"start\">LaurenD@enacomm.net<\/p>\n<p>ENACOMM\u00ae is a registered trademark of ENACOMM, Inc. Alexa is a trademark of Amazon.com, Inc. or its affiliates. Google Home is a trademark of Google Inc.<\/p>\n<p>      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEzNzY1MyMzOTM0MTA1IzUwMDAzMzY2Mg==\" width=\"1\" height=\"1\" \/><br \/>\n      <br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/ml.globenewswire.com\/release\/track\/a23ebdf6-445b-4fa7-a171-ac63c0c87a5f\" width=\"1\" height=\"1\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>BLM Technologies will offer its financial institution customers ENACOMM\u2019s AI-powered conversational banking, intelligent IVR and omnichannel Fraud Control Module TULSA, OK, Jan. 19, 2021 (GLOBE NEWSWIRE) &#8212; via NewMediaWire &#8212; Financial institutions\u2019 need for modern technology that creates a convenient, secure customer experience went through the roof in 2020 due to the pandemic, which is forcing banks and credit unions to redouble their efforts to evolve and remain competitive. Thanks to a partnership announced today between FinTech enablement company ENACOMM and BLM Technologies, a leading single-source provider of complete technology solutions, implementing technologies needed to adapt can now be a turn-key process for banks, credit unions, credit card and payment companies. The ENACOMM-BLM Technologies partnership will allow BLM Technologies to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ENACOMM and BLM Technologies Partner to Meet Financial Services Companies\u2019 Needs for Modern, Remote Customer Service&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-416817","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ENACOMM and BLM Technologies Partner to Meet Financial Services Companies\u2019 Needs for Modern, Remote Customer Service - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ENACOMM and BLM Technologies Partner to Meet Financial Services Companies\u2019 Needs for Modern, Remote Customer Service - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"BLM Technologies will offer its financial institution customers ENACOMM\u2019s AI-powered conversational banking, intelligent IVR and omnichannel Fraud Control Module TULSA, OK, Jan. 19, 2021 (GLOBE NEWSWIRE) &#8212; via NewMediaWire &#8212; Financial institutions\u2019 need for modern technology that creates a convenient, secure customer experience went through the roof in 2020 due to the pandemic, which is forcing banks and credit unions to redouble their efforts to evolve and remain competitive. Thanks to a partnership announced today between FinTech enablement company ENACOMM and BLM Technologies, a leading single-source provider of complete technology solutions, implementing technologies needed to adapt can now be a turn-key process for banks, credit unions, credit card and payment companies. The ENACOMM-BLM Technologies partnership will allow BLM Technologies to &hellip; Continue reading &quot;ENACOMM and BLM Technologies Partner to Meet Financial Services Companies\u2019 Needs for Modern, Remote Customer Service&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-19T14:03:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEzNzY1MyMzOTM0MTA1IzUwMDAzMzY2Mg==\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"ENACOMM and BLM Technologies Partner to Meet Financial Services Companies\u2019 Needs for Modern, Remote Customer Service\",\"datePublished\":\"2021-01-19T14:03:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\\\/\"},\"wordCount\":902,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODEzNzY1MyMzOTM0MTA1IzUwMDAzMzY2Mg==\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/enacomm-and-blm-technologies-partner-to-meet-financial-services-companies-needs-for-modern-remote-customer-service\\\/\",\"name\":\"ENACOMM and BLM Technologies Partner to Meet Financial Services Companies\u2019 Needs for Modern, Remote Customer Service - 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Thanks to a partnership announced today between FinTech enablement company ENACOMM and BLM Technologies, a leading single-source provider of complete technology solutions, implementing technologies needed to adapt can now be a turn-key process for banks, credit unions, credit card and payment companies. 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