{"id":415318,"date":"2021-01-14T16:03:38","date_gmt":"2021-01-14T21:03:38","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=415318"},"modified":"2021-01-14T16:03:38","modified_gmt":"2021-01-14T21:03:38","slug":"metlife-names-merrilee-matchett-as-head-of-global-customer-service-operations","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/metlife-names-merrilee-matchett-as-head-of-global-customer-service-operations\/","title":{"rendered":"MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; Operations"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\" style=\"font-weight:normal\"><b>MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; Operations <\/b><\/p>\n<p class=\"bwalignc\"><i>Customer-centric leader to enhance service experience for MetLife\u2019s customers<\/i><\/p>\n<p style=\"font-weight:normal\">NEW YORK&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nMetLife, Inc. (NYSE: MET) today announced that Merrilee Matchett will join the company as Executive Vice President and Head of Global Customer Service &amp; Operations, effective March 29, 2021. Matchett will report to Bill Pappas, Executive Vice President and Head of Global Technology and Operations.\n<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20210114005987\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210114005987\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 155px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210114005987\/en\/852515\/4\/M._Matchett_photo.jpg\" alt=\"Merrilee Matchett, MetLife (Photo: Business Wire)\" \/><\/p>\n<p style=\"font-size:85%\">Merrilee Matchett, MetLife (Photo: Business Wire)<\/p>\n<\/div>\n<p>\n\u201cMerrilee brings a strategic customer-centric approach steeped in process orientation and service excellence to MetLife\u2014all essential to ensuring we are contemporary in delivering remarkable experiences for our customers that differentiate us in the marketplace,\u201d said Pappas.\n<\/p>\n<p>\nMatchett joins MetLife from Bank of America, where she was responsible for fulfillment and operations for global wealth management, private banking, and institutional and personal retirement businesses supporting more than $3 trillion in client balances. She also was the chairperson of Financial Data Services, LLC, a wholly owned legal entity of Bank of America, responsible for the end-to-end operational support of domestic and offshore mutual funds.\n<\/p>\n<p>\nPreviously, Matchett was the head of Asia servicing and operations for Bank of America\u2019s wholesale banking business, based in Singapore. She also served as the treasury payment operations executive for Europe, Middle East and Africa based in London. Prior to joining Bank of America, she spent six years at Westpac Banking Corporation in Australia.\n<\/p>\n<p>\nMatchett has been an advocate for diversity and women in financial services throughout her nearly 30-year career and has been recognized with numerous market awards for outstanding service and operations performance.\n<\/p>\n<p>\nShe holds a B.A. in management from the University of Canberra, Australia. Additionally, she is FINRA accredited and licensed to trade and run a broker dealer.\n<\/p>\n<p><span class=\"bwuline\">About MetLife<\/span><\/p>\n<p>\nMetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (\u201cMetLife\u201d), is one of the world\u2019s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.metlife.com&amp;esheet=52362180&amp;newsitemid=20210114005987&amp;lan=en-US&amp;anchor=www.metlife.com&amp;index=1&amp;md5=9032076ff98310d91c0b9bb8d98e5d70\">www.metlife.com<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210114005987r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210114005987\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210114005987\/en\/<\/a><\/span><\/p>\n<p><b>For Media:<br \/>\n<br \/><\/b>Deborah Hyman<br \/>\n<br \/>917-683-6060<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Deborah.k.hyman@metlife.com\">Deborah.k.hyman@metlife.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> New York United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Banking Professional Services Insurance Finance<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210114005987\/en\/550710\/3\/ML_LOGO_RGB_FINAL_TEMP_100316.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210114005987\/en\/852515\/3\/M._Matchett_photo.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Merrilee Matchett, MetLife (Photo: Business Wire)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; Operations Customer-centric leader to enhance service experience for MetLife\u2019s customers NEW YORK&#8211;(BUSINESS WIRE)&#8211; MetLife, Inc. (NYSE: MET) today announced that Merrilee Matchett will join the company as Executive Vice President and Head of Global Customer Service &amp; Operations, effective March 29, 2021. Matchett will report to Bill Pappas, Executive Vice President and Head of Global Technology and Operations. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20210114005987\/en\/ Merrilee Matchett, MetLife (Photo: Business Wire) \u201cMerrilee brings a strategic customer-centric approach steeped in process orientation and service excellence to MetLife\u2014all essential to ensuring we are contemporary in delivering remarkable experiences for our customers that differentiate us in the marketplace,\u201d &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/metlife-names-merrilee-matchett-as-head-of-global-customer-service-operations\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; Operations&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-415318","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; Operations - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/metlife-names-merrilee-matchett-as-head-of-global-customer-service-operations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; Operations - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; Operations Customer-centric leader to enhance service experience for MetLife\u2019s customers NEW YORK&#8211;(BUSINESS WIRE)&#8211; MetLife, Inc. (NYSE: MET) today announced that Merrilee Matchett will join the company as Executive Vice President and Head of Global Customer Service &amp; Operations, effective March 29, 2021. Matchett will report to Bill Pappas, Executive Vice President and Head of Global Technology and Operations. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20210114005987\/en\/ Merrilee Matchett, MetLife (Photo: Business Wire) \u201cMerrilee brings a strategic customer-centric approach steeped in process orientation and service excellence to MetLife\u2014all essential to ensuring we are contemporary in delivering remarkable experiences for our customers that differentiate us in the marketplace,\u201d &hellip; Continue reading &quot;MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; Operations&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/metlife-names-merrilee-matchett-as-head-of-global-customer-service-operations\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-14T21:03:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20210114005987\/en\/852515\/4\/M._Matchett_photo.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/metlife-names-merrilee-matchett-as-head-of-global-customer-service-operations\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/metlife-names-merrilee-matchett-as-head-of-global-customer-service-operations\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"MetLife Names Merrilee Matchett as Head of Global Customer Service &amp; 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