{"id":415123,"date":"2021-01-14T10:33:30","date_gmt":"2021-01-14T15:33:30","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=415123"},"modified":"2021-01-14T10:33:30","modified_gmt":"2021-01-14T15:33:30","slug":"greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/","title":{"rendered":"GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe"},"content":{"rendered":"<h2>\nSurvey of more than 2,000 consumers showcases importance of product fulfillment in generating buyer loyalty across omnichannel retail<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">ATLANTA, Jan.  14, 2021  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=48-xl_RhH_rD4q_A6rIZ_wwniFa7n0Bk6yBdYtZbIgA32qqtJ4yMwl37TgRIISDXpAk1nU-pqUUrG4KTnBpGHA==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><u>GreyOrange<\/u><\/a>, a global software provider that leverages artificial intelligence and machine learning to optimize fulfillment operations, today released research from a survey of more than 2,000 consumers across the US, UK, Belgium, The Netherlands and Luxembourg that reveals how product fulfillment impacts retail buying decisions and buyer loyalty across omnichannel retail.<\/p>\n<p>The survey also captured buyers\u2019 experience with buy online, pick up in store (BOPIS), their anticipated shopping behaviors post-pandemic, the role easy returns play in buying decisions and the importance of operating socially responsible fulfillment centers that protect workers and improve their work lives by equipping them with software, robots and other advanced technology.<\/p>\n<p>The <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=jjl2IToHrDTXGpdcnunb-F01Wx824DlefJOV4B7wxQpam-LqvhJ4nIPqFFbjinjkQ0uQ0FpNepT6dOuH8i0Sm2Eg69j1ypOPeTYXZiwt-GdcHxYYhOUhSQbooRxQFQha\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">research<\/a> was released at \u201cNRF 2021: Chapter One,\u201d currently underway virtually from Jan. 12-14, 19, and 21-22 at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=CVMXR33b6WN65aQVKalvGqs_F_GUMVmjPCtlmAeDT49sq3kgkOU0IViS2XAnP1c-ots3mCejRNQAioNFUMeCmUNoVcpZCqum85dQW_yqWes=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">virtualbigshow.nrf.com<\/a>.<\/p>\n<p>Key takeaways of <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=2m7ZujqY1xg5oHzAqz5Jr_u17dFiigRSQcdhHUzuekQ3HJA34Lllvyk6OuFZPLol4895VSnSgnU80zL03EO67905DvBwlAxiSsDdH-k39pivq3KICdAkbli5uulHqgN7\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">the research<\/a> include:<\/p>\n<ul type=\"disc\">\n<li>Buyers shifted a majority of 2020 purchases to online due to COVID-19<\/li>\n<li>More than half of buyers expect to resume pre-COVID buying patterns when possible<\/li>\n<li>Two-thirds of buyers have tried buy online, pick up in-store (BOPIS)<\/li>\n<li>BOPIS has room for improvement: 62% report a mixed or generally bad experience<\/li>\n<li>A small number of delivery misses impacts buyer loyalty<\/li>\n<li>A challenging return process negatively impacts the buying decision<\/li>\n<li>90% of consumers revealed their buying decisions are \u201cvery much\u201d or \u201csomewhat\u201d influenced positively when they know a company has invested in technology (such as software and robots) to protect workers, with more than one-third \u201cvery much\u201d impacted by that knowledge<\/li>\n<\/ul>\n<p>\u201cThe takeaway from <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=aELlvipmANviqBWNt-gHEn7aAkwBdYjVTAe6Dbru3vEXvv7kcQXYYiBMPWVSzpa4mmBO9iqqxKYATgMU14PZ2xJvts8qkGSiwHLOJCHCAdGfGrTuKye74oM6ixO7R0cw\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">these <\/a><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=HQUUKlU-9fAo0ULxB4HXJ6zV_97DjvMXF8vjYDgvE2GD2Mt9vG2hreWA3GcMHpzSXzHfwBm_zDOgNPAa0O400IRVh8JnVVaL5G7-LgTM331440pEpsscXw5vYYmeNNOx\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">survey <\/a><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=eS2muUGB9AZ38R_WdLPhzBr6sLr--z-B8Re6gInvyj9CieR_q4QRTaw8a9bK5RMj1a2tovYHAOEyX8IqTQywNaurOPOyumV5QX1qqSAgTukDtHaKRE3uUmt9zvPU2-CG\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">results<\/a> is that uncertainty persists in both the minds of the buyer and in the market, which makes resiliency in product fulfillment operations even more critical to retailers\u2019 success so they can quickly adapt to changing market demands and consumer expectations,\u201d said Jeff Cashman, Senior Vice President and Chief Operating Officer, GreyOrange. \u201cRetailers must be able to seamlessly pivot among channels so they can satisfy consumer demand wherever it is \u2013 in the store, online, or mixed with buy online, pick up in store. In order to accomplish this, retailers need abundant data to drive fulfillment decisions that offer them the greatest payoffs, especially when it comes to fulfillment that promotes customer loyalty and retention. And they have to accomplish all of this while effectively managing costs and providing a safe work environment for employees.\u201d<\/p>\n<p>GreyOrange provides intelligent fulfillment to retailers through its <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=Tp-HO2xOHK0emQRSNNJwH9RIPkuePcB_sADs2vggb_8wRCBe060Sz1eJ_rMzL6uSyxIt48_0XXOZFauk325e89N924FqORkV0Jh1UgH6PeEp_9Jw68hIb0vV3COKk6Jh\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">GreyMatter<\/a> fulfillment operating system, which applies advanced science to smartly evaluate performance and drive decisions that efficiently orchestrate people, process, and robots across a distribution center. Real-time data flows between GreyMatter and Ranger robots, feeding into always-solving algorithms that calculate and recalibrate each next-best decision, whether that\u2019s prioritizing to deliver peak demand fulfillment or managing every-day fulfillment. The GreyMatter operating system optimizes how inventory is picked, packed and shipped from a facility, dynamically adjusting to protect Service Level Agreements (SLAs), avoid bottlenecks, increase throughput and protect the safety of people and materials.<\/p>\n<p>GreyOrange solutions improve the work lives and safety of warehouse associates with socially distanced workstations to which robots bring inventory for workers to pick and pack or to execute special handling tasks such as personalization or custom packaging. Robots also transport inventory items and packages among various workstations to minimize the areas people must move through to prepare items and fulfill orders. This assistance minimizes labor intensive tasks as well as exposure points for workers throughout the day to protect their health and safety. It also frees time for workers to apply to higher value skilled tasks.<\/p>\n<p>\u201cWith more than one-third of respondents indicating their purchase decisions are \u2018very much\u2019 influenced by companies that invest in advanced technology that protects worker safety and conditions, and fully 90 percent saying there are at least \u2018somewhat\u2019 positively influenced by this factor, the time for companies to invest is now,\u201d Cashman noted. \u201cThe spotlight on worker safety and socially responsible work environments has never been brighter. This creates an added bonus value to the fulfillment resilience and speed advantages of investing in software and robots to modernize fulfillment,\u201d he added.<\/p>\n<p>Download the full results of the <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=48-xl_RhH_rD4q_A6rIZ_6pqJEZ57-XTtnF9krprXRwqjly4DGu9YK1IucqoP0VuOBumvG1G1_nZugFY_-VjzsugB-fBbpW_1EHLqARot3tIX5QXEzJvAuqlajjcdu4581roIjawnC8z6nLPcky28-YQD1RBUXh3RyRTkQ912kc=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">GreyOrange consumer fulfillment survey here<\/a>.<\/p>\n<p>For more information on GreyOrange, visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=S7LnSku1P8be0_hjhpgCf4VLV-vXP838fcdqa2f-l1nbgs5vklfXvC467cKCTbOktmdkYLTzW7g20E4G1UCKyj2TEIS3-vQ9itrrP-PVcOE=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">www.GreyOrange.com<\/a>.<\/p>\n<p>Media Contact:<\/p>\n<p>Allison Mills<br \/>LeadCoverage<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=wSQpPiqR3IFHr-dLOGO02sHJE1dlf0mFTSnJ-uA_cFX6bPsY0Hs7HvLPuc82rLcR3rpaZQnI9qNlfb4TYCllr7xhzNnZkMuapoWjKXUhNQY=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">allison@leadcoverage.com<\/a><br \/>706.200.2148<\/p>\n<p>      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyNjA4OSMzOTE5NjA0IzUwMDA3Mjc3Ng==\" width=\"1\" height=\"1\" \/><br \/>\n      <br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/ml.globenewswire.com\/release\/track\/218ff2ab-24da-4351-a061-0c903006bf44\" width=\"1\" height=\"1\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Survey of more than 2,000 consumers showcases importance of product fulfillment in generating buyer loyalty across omnichannel retail ATLANTA, Jan. 14, 2021 (GLOBE NEWSWIRE) &#8212; GreyOrange, a global software provider that leverages artificial intelligence and machine learning to optimize fulfillment operations, today released research from a survey of more than 2,000 consumers across the US, UK, Belgium, The Netherlands and Luxembourg that reveals how product fulfillment impacts retail buying decisions and buyer loyalty across omnichannel retail. The survey also captured buyers\u2019 experience with buy online, pick up in store (BOPIS), their anticipated shopping behaviors post-pandemic, the role easy returns play in buying decisions and the importance of operating socially responsible fulfillment centers that protect workers and improve their work lives &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-415123","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Survey of more than 2,000 consumers showcases importance of product fulfillment in generating buyer loyalty across omnichannel retail ATLANTA, Jan. 14, 2021 (GLOBE NEWSWIRE) &#8212; GreyOrange, a global software provider that leverages artificial intelligence and machine learning to optimize fulfillment operations, today released research from a survey of more than 2,000 consumers across the US, UK, Belgium, The Netherlands and Luxembourg that reveals how product fulfillment impacts retail buying decisions and buyer loyalty across omnichannel retail. The survey also captured buyers\u2019 experience with buy online, pick up in store (BOPIS), their anticipated shopping behaviors post-pandemic, the role easy returns play in buying decisions and the importance of operating socially responsible fulfillment centers that protect workers and improve their work lives &hellip; Continue reading &quot;GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-14T15:33:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyNjA4OSMzOTE5NjA0IzUwMDA3Mjc3Ng==\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe\",\"datePublished\":\"2021-01-14T15:33:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\\\/\"},\"wordCount\":722,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODEyNjA4OSMzOTE5NjA0IzUwMDA3Mjc3Ng==\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\\\/\",\"name\":\"GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe - 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The survey also captured buyers\u2019 experience with buy online, pick up in store (BOPIS), their anticipated shopping behaviors post-pandemic, the role easy returns play in buying decisions and the importance of operating socially responsible fulfillment centers that protect workers and improve their work lives &hellip; Continue reading \"GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/","og_site_name":"Market Newsdesk","article_published_time":"2021-01-14T15:33:30+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyNjA4OSMzOTE5NjA0IzUwMDA3Mjc3Ng==","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe","datePublished":"2021-01-14T15:33:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/"},"wordCount":722,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyNjA4OSMzOTE5NjA0IzUwMDA3Mjc3Ng==","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/greyorange-research-reveals-key-retail-buying-decisions-for-consumers-in-us-europe\/","name":"GreyOrange Research Reveals Key Retail Buying Decisions for Consumers in US, Europe - 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