{"id":414475,"date":"2021-01-13T16:33:13","date_gmt":"2021-01-13T21:33:13","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=414475"},"modified":"2021-01-13T16:33:13","modified_gmt":"2021-01-13T21:33:13","slug":"pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/","title":{"rendered":"PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes"},"content":{"rendered":"<h2>\nQ4 Orders Up 88% Year-over-Year; Robust Performance Marks the Largest Quarter of Order Fulfillment in Company History<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">ALLEN, Texas, Jan.  13, 2021  (GLOBE NEWSWIRE) &#8212; PFSweb, Inc. (NASDAQ: PFSW), a global commerce services company, is reporting record fulfillment volumes in its operations business unit, PFS, during the fourth quarter of 2020.<\/p>\n<p>\n        <strong>Q4 2020 Fulfillment Highlights vs. Q4 2019<\/strong>\n      <\/p>\n<ul type=\"disc\">\n<li style=\"margin-bottom:6pt\">Total orders fulfilled increased 88% to nearly 11 million orders.<\/li>\n<li style=\"margin-bottom:6pt\">Customer orders processed during November and December 2020 exceeded four million orders each month.<\/li>\n<li style=\"margin-bottom:6pt\">Orders fulfilled during Cyber Week \u2013 the peak holiday fulfillment period from Black Friday to Cyber Thursday \u2013 increased 71% to over two million orders. <\/li>\n<\/ul>\n<p>\u201cOur strong Q4 and holiday performance was driven by our PFS team\u2019s deep commitment to serving our clients during this peak period for their businesses,\u201d said Mike Willoughby, CEO of PFSweb. \u201cPFS has performed at a high level for its clients throughout 2020, with pandemic-related stay-at-home mandates accelerating eCommerce demand trends throughout the year. I am extremely proud of our team\u2019s hard work to accommodate these increased volumes while preserving our high quality of service and differentiated direct-to-consumer offerings.\u201d<\/p>\n<p>\n        <strong>Q4 and FY 2020 Operational Highlights <\/strong>\n      <\/p>\n<ul type=\"disc\">\n<li style=\"margin-bottom:6pt\">In less than two full months of operations, PFS\u2019 two new fulfillment centers in Dallas and Belgium meaningfully expanded fulfillment capacity for key clients.<\/li>\n<li style=\"margin-bottom:6pt\">Remote contact center operations continued to run smoothly, with less attrition than in previous years, resulting in over one million customer contacts answered in Q4 2020.<\/li>\n<li style=\"margin-bottom:6pt\">Successful client holiday deployments for RetailConnect and CloudPick set the stage for more expansive roll-outs in 2021:\n<ul type=\"circle\">\n<li style=\"margin-bottom:6pt\">PFS\u2019 first RetailConnect production client launched in three stores during the holiday season, shipping approximately five thousand orders while improving store fulfillment productivity by approximately 30%.<\/li>\n<li style=\"margin-bottom:6pt\">Deployment of CloudPick-based fulfillment technology in a client\u2019s German distribution center for the holiday season accounted for approximately 10% of the client\u2019s EU order volume from early November through the end of 2020.<\/li>\n<\/ul>\n<\/li>\n<li style=\"margin-bottom:6pt\">Processed over $3 billion in gross merchandise value through fulfillment activity, and an additional $400 million for order-to-cash platform only clients, in the full year 2020.<\/li>\n<li style=\"margin-bottom:6pt\">Payment transaction value processed through PFS\u2019 financial services increased 51% to $1.4 billion in the full year 2020.<\/li>\n<\/ul>\n<p>Willoughby continued: \u201cThe strategic investments we have made to expand our fulfillment center footprint and capacity \u2013 as well as our distribution and contact center personnel \u2013 have allowed us to address elevated holiday order volumes with optimal speed and efficiency. In addition, our select RetailConnect and CloudPick holiday deployments have helped expand the breadth of our fulfillment enablement with \u2018asset-light\u2019 opportunities. These improvements not only address our clients\u2019 evolving retail needs, but also support PFSweb\u2019s long-term growth strategy. As we continue to operate in a heightened eCommerce demand environment, we remain dedicated to facilitating safe and exceptional customer experiences across all of the brands we serve.\u201d<\/p>\n<p>\n        <strong>About PFSweb, Inc.<\/strong><br \/>\n        <br \/>PFSweb (NASDAQ: PFSW) is a global commerce services company that manages the online customer shopping experience on behalf of major branded manufacturers and retailers. Across two business units \u2013 LiveArea for data-driven marketing and omnichannel experience design through technology selection, platform implementation and orchestrated services, and PFS for order fulfillment, contact center, payment processing\/fraud management, and order management services \u2013 they provide solutions to a broad range of Fortune 500<sup>\u00ae<\/sup> companies and household brand names such as Procter &amp; Gamble, L&#8217;Or\u00e9al USA, ASICS, Pandora, Ralph Lauren, Shiseido Americas, the United States Mint, and many more. PFSweb enables these brands to provide a more convenient and brand-centric online shopping experience through both traditional and online business channels. The company is headquartered in Allen, TX with additional locations around the globe. For more information, visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=JfrHcQEwErQW8_NS68UvEQ1ux8fVCYuDfioMTVFHUj-IXj-7n3v3MUxIN783f56qfMCl1cSfbrdbOvvHyGdnRA==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">www.pfsweb.com<\/a>.<\/p>\n<p>\n        <strong>Investor Relations:<\/strong><br \/>\n        <br \/>Sean Mansouri, CFA<br \/>Gateway Investor Relations<br \/>1-949-574-3860<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=S74fCU9oF9rG4Uj21_alaA0dSNDNQlAXLt7PZ10_rn9B0m-yYnh7ilWUCx3MR7FFKMtKPEmJAKlwrqOuwA6WnvFcAt-BkpmgGciRUOHVphI=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">PFSW@gatewayir.com<\/a><\/p>\n<p>      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyNTU2OCMzOTE4Mjc1IzIwMDM4MjM=\" width=\"1\" height=\"1\" \/><br \/>\n      <br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/ml.globenewswire.com\/release\/track\/fa47c5cd-f52e-4161-b7a2-2b65b7a59ba1\" width=\"1\" height=\"1\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Q4 Orders Up 88% Year-over-Year; Robust Performance Marks the Largest Quarter of Order Fulfillment in Company History ALLEN, Texas, Jan. 13, 2021 (GLOBE NEWSWIRE) &#8212; PFSweb, Inc. (NASDAQ: PFSW), a global commerce services company, is reporting record fulfillment volumes in its operations business unit, PFS, during the fourth quarter of 2020. Q4 2020 Fulfillment Highlights vs. Q4 2019 Total orders fulfilled increased 88% to nearly 11 million orders. Customer orders processed during November and December 2020 exceeded four million orders each month. Orders fulfilled during Cyber Week \u2013 the peak holiday fulfillment period from Black Friday to Cyber Thursday \u2013 increased 71% to over two million orders. \u201cOur strong Q4 and holiday performance was driven by our PFS team\u2019s deep &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-414475","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Q4 Orders Up 88% Year-over-Year; Robust Performance Marks the Largest Quarter of Order Fulfillment in Company History ALLEN, Texas, Jan. 13, 2021 (GLOBE NEWSWIRE) &#8212; PFSweb, Inc. (NASDAQ: PFSW), a global commerce services company, is reporting record fulfillment volumes in its operations business unit, PFS, during the fourth quarter of 2020. Q4 2020 Fulfillment Highlights vs. Q4 2019 Total orders fulfilled increased 88% to nearly 11 million orders. Customer orders processed during November and December 2020 exceeded four million orders each month. Orders fulfilled during Cyber Week \u2013 the peak holiday fulfillment period from Black Friday to Cyber Thursday \u2013 increased 71% to over two million orders. \u201cOur strong Q4 and holiday performance was driven by our PFS team\u2019s deep &hellip; Continue reading &quot;PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-13T21:33:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyNTU2OCMzOTE4Mjc1IzIwMDM4MjM=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes\",\"datePublished\":\"2021-01-13T21:33:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\\\/\"},\"wordCount\":606,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODEyNTU2OCMzOTE4Mjc1IzIwMDM4MjM=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\\\/\",\"name\":\"PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes - 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Orders fulfilled during Cyber Week \u2013 the peak holiday fulfillment period from Black Friday to Cyber Thursday \u2013 increased 71% to over two million orders. \u201cOur strong Q4 and holiday performance was driven by our PFS team\u2019s deep &hellip; Continue reading \"PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/","og_site_name":"Market Newsdesk","article_published_time":"2021-01-13T21:33:13+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyNTU2OCMzOTE4Mjc1IzIwMDM4MjM=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes","datePublished":"2021-01-13T21:33:13+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/"},"wordCount":606,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyNTU2OCMzOTE4Mjc1IzIwMDM4MjM=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/pfsweb-reports-record-fourth-quarter-2020-pfs-fulfillment-volumes\/","name":"PFSweb Reports Record Fourth Quarter 2020 PFS Fulfillment Volumes - 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