{"id":414079,"date":"2021-01-13T09:03:14","date_gmt":"2021-01-13T14:03:14","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=414079"},"modified":"2021-01-13T09:03:14","modified_gmt":"2021-01-13T14:03:14","slug":"surveymonkey-announces-integration-with-servicenow-to-prepare-organizations-for-the-future-of-work","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/surveymonkey-announces-integration-with-servicenow-to-prepare-organizations-for-the-future-of-work\/","title":{"rendered":"SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work"},"content":{"rendered":"

\nSurveyMonkey and ServiceNow bring enterprise organizations a smarter way to work by enhancing the overall feedback experience for employees, customers, and IT across digital workflows
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SAN MATEO, Calif., Jan. 13, 2021 (GLOBE NEWSWIRE) — SurveyMonkey<\/u><\/a> (Nasdaq: SVMK), a leader in agile software solutions for customer experience, market research, and survey feedback, today announced a new integration<\/u><\/a> with cloud services and workflow management provider ServiceNow<\/u><\/a> to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. The integration provides customers with the data-driven stakeholder insights they need to improve employee engagement, build customer relationships, and accelerate business growth as the future of work continues to evolve.<\/p>\n

In 2021, businesses will need to accelerate their digital strategies as they solve for new ways of interacting with customers and improving the experiences for their distributed workforces. To realize the full potential and accelerate time-to-value from these digital transformation tools, organizations will require agile, user-friendly technology instead of outdated, service-heavy offerings that fall short of today\u2019s expectations. For example, in a recent study<\/u><\/a> conducted in partnership with ServiceNow and UNLEASH, SurveyMonkey polled over 700 HR leaders that were involved in significant technology projects over the past four years and found that only 16% reported their projects were highly successful and only 11% believed they improved the employee experience, suggesting there is significant room for improvement in how teams work together and how the tools they use contribute to success.<\/p>\n

\u201cThe technology landscape is frenzied and many companies are dealing with a fragmented ecosystem as they adopt more and more technologies. Enterprises are increasingly using our agile solutions to solve today’s digital complexities,\u201d said Tom Hale, president of SurveyMonkey. \u201cTogether with ServiceNow\u2019s vast workflow capabilities, organizations will be better equipped to collect timely feedback in critical areas like employee onboarding, IT service requests, and online customer service, so they can take action at a moment’s notice to improve operations and the bottom line.\u201d<\/p>\n

\u201cAs companies become more interconnected than ever before, they\u2019re recognizing the importance of keeping a constant pulse of vitals across the business at all times,\u201d said Marcus Torres, vice president of product management, platform business and foundation at ServiceNow. \u201cWith IntegrationHub, organizations can now connect ServiceNow\u2019s Customer, Employee and IT workflows to SurveyMonkey in minutes with no code. This provides organizations the power to easily and quickly collect insights to help retain, engage, and satisfy customers and employees throughout their user journeys.\u201d<\/p>\n

The integration will help enterprises bridge the gap between automating feedback and creating meaningful improvements for customers, employees, and organizations overall. With AI-powered analysis, advanced segmentation capabilities, contextual targeting, and omni-channel feedback collection, workflows can streamline how people work and promote greater efficiency. Organizations with various needs can benefit from this integration\u2019s robust capabilities:<\/p>\n