{"id":413770,"date":"2021-01-13T06:03:36","date_gmt":"2021-01-13T11:03:36","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=413770"},"modified":"2021-01-13T06:03:36","modified_gmt":"2021-01-13T11:03:36","slug":"research-by-experian-health-reveals-pandemic-impact-on-the-patient-experience-and-effects-that-will-shape-the-future","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/research-by-experian-health-reveals-pandemic-impact-on-the-patient-experience-and-effects-that-will-shape-the-future\/","title":{"rendered":"Research by Experian Health Reveals Pandemic Impact on the Patient Experience and Effects That Will Shape the Future"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Research by Experian Health Reveals Pandemic Impact on the Patient Experience and Effects That Will Shape the Future<\/b><\/p>\n<p class=\"bwalignc\"><i>White paper examines consumer and provider responses to a national survey on topics ranging from self-scheduling to price transparency to securing patient data<\/i><\/p>\n<p>COSTA MESA, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nExperian Health today released <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.experianhealth.com%2Faccesssurvey2021&amp;esheet=52360779&amp;newsitemid=20210113005076&amp;lan=en-US&amp;anchor=insights&amp;index=1&amp;md5=b054edb2e8887d7f344afacbd6c640e6\">insights<\/a> from a national survey among consumers and healthcare providers that reveal how the patient journey has been impacted, and improved, based on the industry\u2019s pandemic response. The report also uncovers providers\u2019 biggest patient experience challenges and offers strategies to overcome those barriers.\n<\/p>\n<p>\nOne theme stood out: to get ahead of the curve in 2021, providers must continue to evolve the patient experience with digital solutions. The research shows some patient expectations are in line with providers\u2019 perspectives and intentions, but there are gaps that remain:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nMore than 70 percent of consumers surveyed would like the option of using a provider portal to conduct their healthcare business, while 56 percent said it\u2019s one of the most important services<br \/>\n<br \/>&#8211; More than half (53%) of providers say seamless access to patient portals and offering digital registration is an urgent priority\n<\/li>\n<\/ul>\n<ul class=\"bwlistdisc\">\n<li>\nMost consumers (78 percent) would like to schedule appointments digitally<br \/>\n<br \/>&#8211; More than half (51%) of providers feel that scheduling is too difficult to offer as a self-service\n<\/li>\n<\/ul>\n<ul class=\"bwlistdisc\">\n<li>\nFinding quick and convenient appointment times has been a top challenge among several healthcare experiences for consumers during COVID-19<br \/>\n<br \/>&#8211; Facilitating contactless care is a top three challenge, according to 54 percent of providers\n<\/li>\n<\/ul>\n<ul class=\"bwlistdisc\">\n<li>\nA majority of patients (58%) would be interested in a payment plan that\u2019s tailored to their personal financial situation (rising to 72% for 25 to 34-year-olds)<br \/>\n<br \/>&#8211; Fifty percent of providers are extremely or very concerned with collecting payments from consumers over the next 12 months\n<\/li>\n<\/ul>\n<p>\n\u201cThe start of 2021 is the perfect time to assess where everyone stands on the healthcare access topic,\u201d said Tom Cox, General Manager and head of product for Experian Health. \u201cWe\u2019ve had nine months to observe transitions, modifications, improvisations and complete overhauls as a result of the pandemic.\u201d\n<\/p>\n<p>\nThe white paper, \u201c<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.experianhealth.com%2Faccesssurvey2021&amp;esheet=52360779&amp;newsitemid=20210113005076&amp;lan=en-US&amp;anchor=The+state+of+patient+access%3A+2021&amp;index=2&amp;md5=e4d82a8d587f8017b43f0095152ecc21\">The state of patient access: 2021<\/a>,\u201d not only explores consumer and provider perspectives on the future of patient access but offers recommendations for how healthcare providers can prepare for what lies ahead. It also outlines four existing opportunities for providers that are immediate and relevant across healthcare:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nConsumers\u2019 expectations to control more of their care journey\n<\/li>\n<li>\nConvenient patient access cannot compromise safety and security\n<\/li>\n<li>\nPandemic adaptations will lead to long-term, systemic changes in the patient experience\n<\/li>\n<li>\nThe evolving financial exchange between consumers and providers continues to reflect the pressure on healthcare to operate like other service sectors\n<\/li>\n<\/ul>\n<p>\n\u201cThese insights will help providers understand patients\u2019 new expectations, informing a smooth return to \u2018business as usual\u2019 and jump starting their efforts to reverse the pandemic\u2019s financial impact,\u201d added Cox. \u201c2021 is a great opportunity to \u2018control what you can\u2019 and make investments in patient access improvements, because that part of the care journey has become very influential to satisfaction and loyalty.\u201d\n<\/p>\n<p>\nDownload the white paper at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.experianhealth.com%2Faccesssurvey2021&amp;esheet=52360779&amp;newsitemid=20210113005076&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.experianhealth.com%2Faccesssurvey2021&amp;index=3&amp;md5=f9575ea9234200b94e529eda2e1f0b25\">http:\/\/www.experianhealth.com\/accesssurvey2021<\/a>.\n<\/p>\n<p><strong>About Experian Health <\/strong><\/p>\n<p>\nAt Experian Health, we collaborate with more than 3,400 hospitals and 7,300 other healthcare organizations representing 500,000-plus providers \u2014 almost 60 percent of the market \u2014 to provide data-driven platforms to empower our clients to make smarter business decisions, boast a better bottom line and foster stronger patient relationships. Our industry-leading solutions include revenue cycle management, identity management, patient engagement and care management.\n<\/p>\n<p>\nPart of Experian, the world\u2019s leading information services company, our Experian Health business is known for its patient access heritage, advanced data insights and patent-pending Touchless Workflow\u2122 which help providers, labs, pharmacies and other risk-bearing entities power opportunities in today\u2019s consumer-driven healthcare environment.\n<\/p>\n<p>\nExperian has 17,800 people operating across 45 countries, and every day we\u2019re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.\n<\/p>\n<p>\nFor more information about Experian Health, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.experianhealth.com%2F&amp;esheet=52360779&amp;newsitemid=20210113005076&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.experianhealth.com&amp;index=4&amp;md5=3960f0e6833bd0cd501c64f6b0f95495\">http:\/\/www.experianhealth.com<\/a>. Learn more about Experian at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.experianplc.com%2F&amp;esheet=52360779&amp;newsitemid=20210113005076&amp;lan=en-US&amp;anchor=www.experianplc.com&amp;index=5&amp;md5=b74586f3c825ae9a1d6fc87fd5898171\">www.experianplc.com<\/a> or visit our global content hub at our <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.experian.com%2Fblogs%2Fnews&amp;esheet=52360779&amp;newsitemid=20210113005076&amp;lan=en-US&amp;anchor=global+news+blog&amp;index=6&amp;md5=da06c0277a6d5e9188424d9f7dd80035\">global news blog<\/a> for the latest news and insights from the Group.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210113005076r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210113005076\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210113005076\/en\/<\/a><\/span><\/p>\n<p><b>Sandra Bernardo<br \/>\n<\/b><br \/><b>Experian<br \/>\n<\/b><br \/><b>1 949 529 7550<br \/>\n<\/b><br \/><a rel=\"nofollow\" href=\"mailto:Sandra.bernardo@experian.com\"><span style=\"font-weight:normal\">Sandra.bernardo@experian.com<\/span><\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Managed Care General Health Health Consulting Accounting Hospitals Professional Services Other Health<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210113005076\/en\/837315\/3\/Experian_logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Research by Experian Health Reveals Pandemic Impact on the Patient Experience and Effects That Will Shape the Future White paper examines consumer and provider responses to a national survey on topics ranging from self-scheduling to price transparency to securing patient data COSTA MESA, Calif.&#8211;(BUSINESS WIRE)&#8211; Experian Health today released insights from a national survey among consumers and healthcare providers that reveal how the patient journey has been impacted, and improved, based on the industry\u2019s pandemic response. The report also uncovers providers\u2019 biggest patient experience challenges and offers strategies to overcome those barriers. One theme stood out: to get ahead of the curve in 2021, providers must continue to evolve the patient experience with digital solutions. The research shows some patient &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/research-by-experian-health-reveals-pandemic-impact-on-the-patient-experience-and-effects-that-will-shape-the-future\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Research by Experian Health Reveals Pandemic Impact on the Patient Experience and Effects That Will Shape the Future&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-413770","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Research by Experian Health Reveals Pandemic Impact on the Patient Experience and Effects That Will Shape the Future - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/research-by-experian-health-reveals-pandemic-impact-on-the-patient-experience-and-effects-that-will-shape-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Research by Experian Health Reveals Pandemic Impact on the Patient Experience and Effects That Will Shape the Future - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Research by Experian Health Reveals Pandemic Impact on the Patient Experience and Effects That Will Shape the Future White paper examines consumer and provider responses to a national survey on topics ranging from self-scheduling to price transparency to securing patient data COSTA MESA, Calif.&#8211;(BUSINESS WIRE)&#8211; Experian Health today released insights from a national survey among consumers and healthcare providers that reveal how the patient journey has been impacted, and improved, based on the industry\u2019s pandemic response. The report also uncovers providers\u2019 biggest patient experience challenges and offers strategies to overcome those barriers. One theme stood out: to get ahead of the curve in 2021, providers must continue to evolve the patient experience with digital solutions. 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The report also uncovers providers\u2019 biggest patient experience challenges and offers strategies to overcome those barriers. One theme stood out: to get ahead of the curve in 2021, providers must continue to evolve the patient experience with digital solutions. 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