{"id":413720,"date":"2021-01-13T02:03:56","date_gmt":"2021-01-13T07:03:56","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=413720"},"modified":"2021-01-13T02:03:56","modified_gmt":"2021-01-13T07:03:56","slug":"new-data-from-aci-worldwide-shows-increase-in-global-ecommerce-transactions-over-the-2020-holiday-period-retail-and-gaming-sectors-see-significant-increase","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/new-data-from-aci-worldwide-shows-increase-in-global-ecommerce-transactions-over-the-2020-holiday-period-retail-and-gaming-sectors-see-significant-increase\/","title":{"rendered":"New Data from ACI Worldwide Shows Increase in Global eCommerce Transactions Over the 2020 Holiday Period; Retail and Gaming Sectors See Significant Increase"},"content":{"rendered":"

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New Data from ACI Worldwide Shows Increase in Global eCommerce Transactions Over the 2020 Holiday Period; Retail and Gaming Sectors See Significant Increase<\/b><\/p>\n

Merchants that offered the \u201cbuy online, pick up in store\u201d delivery channel pre-pandemic experienced 70 percent increase in volume in 2020 compared to 2019<\/i><\/p>\n

OMAHA, Neb.–(BUSINESS WIRE<\/a>)–
\nNew benchmark data from ACI Worldwide<\/a> (NASDAQ: ACIW), a leading global provider of real-time digital payment software and solutions<\/a>, revealed a 24 percent increase in eCommerce transactions globally in December 2020 compared to December 2019.\n<\/p>\n

\nIn particular, eCommerce transactions in the retail sector increased 31 percent and the gaming sector increased 90 percent, comparing December 2020 with December 2019.\n<\/p>\n

\nWhile many merchants initially implemented the buy online, pick up in store (BOPIS) delivery channel during the pandemic, those that already had this option available pre-COVID-19 experienced an increase of 70 percent by volume and 58 percent by value in 2020. However, BOPIS fraud has also seen a significant increase, with a 7 percent fraud attempt rate compared to 4.6 percent with other delivery channels.\n<\/p>\n

\n\u201cIn 2020, we saw the pandemic drive the highest number of merchants implementing the BOPIS delivery channel for the first time in one year,\u201d said Debbie Guerra, executive vice president, ACI Worldwide. \u201cWe expect this channel to increase as more consumers get used to the convenience of shopping at home and the speed of in-store pickup. However, this is also a channel to watch closely for fraud, as these same benefits appeal to fraudsters.\u201d\n<\/p>\n

\nACI\u2019s data also showed that non-fraud chargebacks increased 26 percent in December 2020 compared to December 2019, driven by shipment delays over the holiday period. \u201cNon-fraud chargebacks continue to rise since the low that was experienced in April 2020,\u201d Guerra continued. \u201cSimilar to prior years, porch pirates were active in 2020, which impacted the increase in non-fraud chargebacks as fraudsters follow delivery trucks. In addition, shipment delays consumers experienced over the holiday period as well as a backlog of returns processing and product back orders have also contributed to the increase in non-fraud chargebacks.\u201d\n<\/p>\n

Key Findings:<\/b><\/p>\n

eCommerce purchasing trends:<\/b><\/p>\n