{"id":413331,"date":"2021-01-12T11:33:40","date_gmt":"2021-01-12T16:33:40","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=413331"},"modified":"2021-01-12T11:33:40","modified_gmt":"2021-01-12T16:33:40","slug":"wells-fargo-launches-office-of-consumer-practices","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/wells-fargo-launches-office-of-consumer-practices\/","title":{"rendered":"Wells Fargo Launches Office of Consumer Practices"},"content":{"rendered":"<p>        <!--.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p>\nWells Fargo Launches Office of Consumer Practices\n<\/p>\n<p>\nNew group will drive consumer-centric approach across the bank\n<\/p>\n<p>SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nWells Fargo &amp; Company (NYSE: WFC) announced today the launch of a new enterprise-wide, consumer-focused advisory group, the Office of Consumer Practices (OCP). The OCP will be part of the Chief Operating Office and will be led by Michael Lipsitz, Chief Regulatory and Policy Affairs Executive.\n<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20210112005753\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210112005753\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210112005753\/en\/851796\/4\/CF_4.jpg\" alt=\"External view of a Wells Fargo building with a glass front and individuals walking by (Photo: Wells Fargo)\" \/><\/p>\n<p style=\"font-size:85%\">External view of a Wells Fargo building with a glass front and individuals walking by (Photo: Wells Fargo)<\/p>\n<\/div>\n<p>\n\u201cKeeping customers front and center is at the heart of Wells Fargo\u2019s continued evolution,\u201d said CEO Charlie Scharf. \u201cThe Office of Consumer Practices will play an important role in ensuring our products, services, and business practices are fair and transparent.\u201d\n<\/p>\n<p>\nThe Office of Consumer Practices\u2019 work will complement efforts already underway to improve the company\u2019s sales practices and its overall customer experience. The group\u2019s activities will include:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nAssessing and advising on consumer-related products, services, and business practices to ensure the consumer\u2019s perspective plays a significant role in decision-making\n<\/li>\n<li>\nEngaging in all elements of the customer-product lifecycle, including advising on product development processes like terms, conditions, and pricing\n<\/li>\n<li>\nReviewing complaints metrics and other data to help identify and advise on potential consumer-related trends and outcomes\n<\/li>\n<li>\nProviding advice on policies, procedures, and training that impact how Wells Fargo interacts with consumers, including older adults and people with disabilities\n<\/li>\n<\/ul>\n<p>\n\u201cBy launching the Office of Consumer Practices, we are taking another step to embed the customer perspective directly into our decision-making processes, which is an important part of strengthening our risk and control infrastructure,\u201d said Chief Operating Officer Scott Powell.\n<\/p>\n<p><b>About Wells Fargo<\/b><\/p>\n<p>\nWells Fargo &amp; Company (NYSE: WFC) is a diversified, community-based financial services company with $1.92 trillion in assets. Wells Fargo\u2019s vision is to satisfy our customers\u2019 financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,200 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 31 countries and territories to support customers who conduct business in the global economy. Wells Fargo serves one in three households in the United States. Wells Fargo &amp; Company was ranked No. 30 on Fortune\u2019s 2020 rankings of America\u2019s largest corporations. News, insights and perspectives from Wells Fargo are also available at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fstories.wf.com%2F&amp;esheet=52360565&amp;newsitemid=20210112005753&amp;lan=en-US&amp;anchor=Wells+Fargo+Stories&amp;index=1&amp;md5=eeab873c3027c8efa97500c2ba9dab45\">Wells Fargo Stories<\/a>.\n<\/p>\n<p>\nAdditional information may be found at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.wellsfargo.com&amp;esheet=52360565&amp;newsitemid=20210112005753&amp;lan=en-US&amp;anchor=www.wellsfargo.com&amp;index=2&amp;md5=842071c985a2d5f10e95d3d4985df1d5\">www.wellsfargo.com<\/a> | Twitter: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2Fwellsfargo&amp;esheet=52360565&amp;newsitemid=20210112005753&amp;lan=en-US&amp;anchor=%40WellsFargo&amp;index=3&amp;md5=a80891236deb160f3153f324af30c575\">@WellsFargo<\/a>.\n<\/p>\n<p><b>News Release Category: <\/b>WF-CF\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210112005753r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210112005753\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210112005753\/en\/<\/a><\/span><\/p>\n<p><b>Media<br \/>\n<\/b><br \/>Beth Richek, 704-374-2545<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Beth.Richek@wellsfargo.com\">Beth.Richek@wellsfargo.com<\/a><\/p>\n<p><b>Investor Relations<br \/>\n<\/b><br \/>John Campbell, 415-396-0523<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:John.m.Campbell@wellsfargo.com\">John.m.Campbell@wellsfargo.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Banking Professional Services Finance<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210112005753\/en\/851796\/3\/CF_4.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">External view of a Wells Fargo building with a glass front and individuals walking by (Photo: Wells Fargo)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Wells Fargo Launches Office of Consumer Practices New group will drive consumer-centric approach across the bank SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Wells Fargo &amp; Company (NYSE: WFC) announced today the launch of a new enterprise-wide, consumer-focused advisory group, the Office of Consumer Practices (OCP). The OCP will be part of the Chief Operating Office and will be led by Michael Lipsitz, Chief Regulatory and Policy Affairs Executive. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20210112005753\/en\/ External view of a Wells Fargo building with a glass front and individuals walking by (Photo: Wells Fargo) \u201cKeeping customers front and center is at the heart of Wells Fargo\u2019s continued evolution,\u201d said CEO Charlie Scharf. \u201cThe Office of Consumer Practices will play an &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/wells-fargo-launches-office-of-consumer-practices\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Wells Fargo Launches Office of Consumer Practices&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-413331","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wells Fargo Launches Office of Consumer Practices - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/wells-fargo-launches-office-of-consumer-practices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wells Fargo Launches Office of Consumer Practices - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Wells Fargo Launches Office of Consumer Practices New group will drive consumer-centric approach across the bank SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Wells Fargo &amp; Company (NYSE: WFC) announced today the launch of a new enterprise-wide, consumer-focused advisory group, the Office of Consumer Practices (OCP). The OCP will be part of the Chief Operating Office and will be led by Michael Lipsitz, Chief Regulatory and Policy Affairs Executive. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20210112005753\/en\/ External view of a Wells Fargo building with a glass front and individuals walking by (Photo: Wells Fargo) \u201cKeeping customers front and center is at the heart of Wells Fargo\u2019s continued evolution,\u201d said CEO Charlie Scharf. \u201cThe Office of Consumer Practices will play an &hellip; Continue reading &quot;Wells Fargo Launches Office of Consumer Practices&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/wells-fargo-launches-office-of-consumer-practices\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-12T16:33:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20210112005753\/en\/851796\/4\/CF_4.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wells-fargo-launches-office-of-consumer-practices\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wells-fargo-launches-office-of-consumer-practices\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Wells Fargo Launches Office of Consumer Practices\",\"datePublished\":\"2021-01-12T16:33:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wells-fargo-launches-office-of-consumer-practices\\\/\"},\"wordCount\":509,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wells-fargo-launches-office-of-consumer-practices\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mms.businesswire.com\\\/media\\\/20210112005753\\\/en\\\/851796\\\/4\\\/CF_4.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wells-fargo-launches-office-of-consumer-practices\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/wells-fargo-launches-office-of-consumer-practices\\\/\",\"name\":\"Wells Fargo Launches Office of Consumer Practices - 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