{"id":412944,"date":"2021-01-12T08:03:43","date_gmt":"2021-01-12T13:03:43","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=412944"},"modified":"2021-01-12T08:03:43","modified_gmt":"2021-01-12T13:03:43","slug":"avaya-expanding-ai-powered-contact-center-capabilities-to-improve-customer-experience-participating-with-aws-contact-center-intelligence","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/avaya-expanding-ai-powered-contact-center-capabilities-to-improve-customer-experience-participating-with-aws-contact-center-intelligence\/","title":{"rendered":"Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence"},"content":{"rendered":"

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Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence<\/b><\/p>\n

RALEIGH-DURHAM, N.C.–(BUSINESS WIRE<\/a>)–Avaya<\/a> (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloudTM <\/sup>CCaaS<\/a>customers, through an extended relationship with Amazon Web Services (AWS). As an AWS Partner offering AWS Contact Center Intelligence (CCI) solutions, Avaya can enable customers to leverage AWS AI Services and Machine Learning (ML) capabilities to drive more rewarding customer and employee experiences across both voice and digital channels through natural, conversation-driven interactions powered by AI and ML.\n<\/p>\n

\nAvaya\u2019s integration with AWS CCI strengthens its portfolio of contact center solutions delivering enhanced customer engagement through better, faster, and more relevant insights and actions, building brand preference while also improving operational efficiency. Avaya OneCloud CCaaS customers can benefit from AWS ML-powered intelligence to improve self-service, analyze calls in real time to assist agents, and learn from each contact center interaction with post-call analytics, giving customers and customer-facing employees better, faster, and more rewarding interactions.\n<\/p>\n

\n\u201cAs a leading contact center solution provider with an installed base of approximately six million seats globally, Avaya continues to expand AI capabilities that are evolving the contact center into what is now the customer experience center,\u201d said Eric Rossman, Avaya VP, Technology Partners and Alliances. \u201cWith real-time insights and fuller context for each customer at your fingertips, brands can meet and exceed their customers\u2019 expectations with each interaction, leading to greater satisfaction and brand loyalty. With AWS, Avaya delivers new AI and machine learning innovation that improves the performance and efficiency of customer experience teams, but more importantly, enables deeper and more meaningful human connections between organizations and their customers.\u201d\n<\/p>\n

\nAvaya announced that they have joined the AWS Partner Network (APN) as an AWS Select Technology Partner. The integration with AWS CCI extends Avaya\u2019s AWS-based cloud efforts and furthers Avaya\u2019s vision for AI in the contact center. AWS is also a key member of A.I.Connect<\/a>, an Avaya-led initiative that brings together an ecosystem of vendors and developers taking an active part in building AI-driven solutions. A.I.Connect is accelerating the adoption of AI solutions in CCaaS and UCaaS<\/a> portfolios, to deliver better customer engagement, drive agent productivity, and increase customer affinity.\n<\/p>\n

About Avaya<\/b><\/p>\n

\nBusinesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http:\/\/www.avaya.com<\/a><\/p>\n

Cautionary Note Regarding Forward-Looking Statements<\/i><\/b><\/p>\n

This document contains certain \u201cforward-looking statements.\u201d All statements other than statements of historical fact are \u201cforward-looking\u201d statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” \u201cour vision,\u201d “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or \u201cwould\u201d or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company\u2019s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the \u201cSEC\u201d) available at www.sec.gov<\/a>, and may cause the Company\u2019s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company\u2019s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.<\/i><\/p>\n

\nAll trademarks identified by \u00ae, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.\n<\/p>\n

\nSource: Avaya Newsroom\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210112005233\/en\/<\/a><\/span><\/p>\n

For Media Inquiries:
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<\/b>Alex Alias
\n
alalias@avaya.com<\/a><\/i><\/p>\n

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Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloudTM CCaaScustomers, through an extended relationship with Amazon Web Services (AWS). As an AWS Partner offering AWS Contact Center Intelligence (CCI) solutions, Avaya can enable customers to leverage AWS AI Services and Machine Learning (ML) capabilities to drive more rewarding customer and employee experiences across both voice and digital channels through natural, conversation-driven interactions powered by AI and ML. Avaya\u2019s integration with AWS CCI strengthens its portfolio of contact center solutions delivering enhanced … <\/p>\n

Continue reading “Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-412944","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nAvaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/avaya-expanding-ai-powered-contact-center-capabilities-to-improve-customer-experience-participating-with-aws-contact-center-intelligence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloudTM CCaaScustomers, through an extended relationship with Amazon Web Services (AWS). 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