{"id":412711,"date":"2021-01-12T06:03:05","date_gmt":"2021-01-12T11:03:05","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=412711"},"modified":"2021-01-12T06:03:05","modified_gmt":"2021-01-12T11:03:05","slug":"voicebase-delivers-predictive-analytics-to-slice-giving-local-pizzerias-a-bigger-piece-of-the-pie","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/voicebase-delivers-predictive-analytics-to-slice-giving-local-pizzerias-a-bigger-piece-of-the-pie\/","title":{"rendered":"VoiceBase Delivers Predictive Analytics to Slice, Giving Local Pizzerias a Bigger Piece of the Pie"},"content":{"rendered":"

\nVoiceBase provides actionable insights for clients like Slice to best serve their customers and optimize operations.
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San Francisco, CA, USA, Jan. 12, 2021 (GLOBE NEWSWIRE) — VoiceBase, the leading AI-powered voice analytics company, today announced that Slice, the innovative tech platform powering America\u2019s local pizzerias, is leveraging VoiceBase to understand customer behaviors and predict future outcomes and actions. By processing dual-channel audio recordings through the VoiceBase platform, Slice is automatically able to quantify how many sales they drove to each local pizzeria partner, and surface insights on user experience and product performance.\u00a0\u00a0<\/p>\n

\n Slice<\/a> started using VoiceBase’s Predictive Insights<\/a> to enhance the customer experience when placing orders over the phone.\u00a0 The process involves data mining, natural language processing, and AI to analyze huge amounts of unstructured conversational data and transform it into valuable data points. For example, without having to manually score calls, Slice can use VoiceBase Predictive Insights to automatically measure how many calls included orders, and to which restaurant the sale was driven, at scale.\u00a0<\/p>\n

\u201cSlice\u2019s mission is to keep local thriving, and one way we do that is by making it easy for pizza lovers to order from their go-to shops and discover their next favorite,\u201d said Jason Ordway, Chief Technology Officer at Slice. \u201cBy integrating VoiceBase, we can measure and optimize performance to ensure customers continue to have the very best ordering experience.\u201d<\/p>\n

\u201cPredictive analytics is the \u2018secret sauce\u2019 to identify conversational insights that drive business forward. Slice leverages this technology to improve and enhance their data to better understand customer trends and use that data to empower local pizzerias,\u201d said Jay Blazensky, Co-Founder and CRO of VoiceBase. \u201cWith all difficulties 2020 presented to the restaurant industry, it is refreshing to partner with a startup that is having such a positive impact for local businesses.\u201d<\/p>\n

VoiceBase trained predictive models for Slice to capture custom interaction signals such as \u201cpurchase made,\u201d or \u201ccustomer sentiment.\u201d By compiling thousands of data points \u2014 not just a few keywords \u2014 VoiceBase constructs analytical models that can accurately detect spoken signals and classify calls according to those pre-tagged signals. Predictive analytics can provide businesses with powerful insights about their customer base, operations, and how to turn insights into actions. With the ability to track, measure, and predict outcomes, Slice\u2019s analyst team can determine what is the next best course of action and measure app performance.\u00a0<\/p>\n

\u201cAt VoiceBase, we have a saying: \u2018what\u2019s in your calls today will be in your financials tomorrow.\u2019 Customer experience is important to measure and manage. Businesses who listen to their customers will continue to have a competitive advantage in the market,\u201d said Jay Blazensky. \u201cWe are proud to provide our customers with the ability to discover insights and take immediate action to ensure overall business success.\u201d<\/p>\n

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\n About Slice<\/strong>\n <\/p>\n

Slice transforms independent pizzerias with the specialized technology, marketing, data insights, and shared services they need, all at a low fixed cost per order, to serve today\u2019s digital-minded customers. Enabling these small businesses to thrive against major corporate chains, Slice makes it easy for customers to order from their go-to shops and discover their next favorite. Serial tech entrepreneur Ilir Sela started Slice to solve the digital challenges of his family\u2019s New York City pizzerias. Today, the company partners with over 14,000 pizzerias across 3,000 cities in all 50 states forming the nation\u2019s largest marketplace for authentic pizza.<\/p>\n

For more information on Slice\u2019s product and company, visit slicelife.com<\/a>, and follow Slice on LinkedIn<\/a>, Instagram<\/a>, and Twitter<\/a>.<\/p>\n

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\n About VoiceBase<\/strong>\n <\/p>\n

VoiceBase helps customers access and leverage the value within their voice data. Using AI-Powered voice analytics and Natural Language Processing (NLP), VoiceBase allows businesses to rapidly process conversational data for actionable insight. VoiceBase is used by Fortune 500 companies and SMBs across the globe to drive results and turn call centers into ROI generators for leading enterprises.\u00a0\u00a0<\/p>\n

To learn more about VoiceBase, please visit voicebase.com<\/a>\u00a0and follow VoiceBase on Twitter<\/a>.<\/p>\n

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