{"id":410525,"date":"2021-01-07T10:03:12","date_gmt":"2021-01-07T15:03:12","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=410525"},"modified":"2021-01-07T10:03:12","modified_gmt":"2021-01-07T15:03:12","slug":"rc-willey-home-furnishings-improves-efficiency-and-customer-experience-with-truecommerce","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/rc-willey-home-furnishings-improves-efficiency-and-customer-experience-with-truecommerce\/","title":{"rendered":"RC Willey Home Furnishings Improves Efficiency and Customer Experience with TrueCommerce"},"content":{"rendered":"<div class=\"mw_release\">\n<p align=\"center\">\n        <em>&#8212; <\/em><br \/>\n        <em>Solution helped Furniture Today Top 100 retailer win the \u201crace for product\u201d in the COVID market &#8212;<\/em><br \/>\n        \n      <\/p>\n<p>PITTSBURGH, Jan.  07, 2021  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=hV7oZPebsMTYj14gzvkhd_Oyd_pbwZapvEfCTptmrm5DxkfJb9G5juXgprxu0LKpCFodqlusH18vUpMnEgEONA==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">TrueCommerce<\/a> has announced a new case study showing how\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=R_XYl6_imw1NXJav8w2gGml7BO_xdYnwovV9YIiQXn3zMYnd6kllAP4hPIger9A84OnqQCr8ZcgaLVdmwfQTirDRLOFxSOQyz8PmtGNakmvuJgR4Ehvfp9e3GqK1Bdj50ObqZP0pe1nUtNTIL_2cYgBIbpwE1tilOftxI1zm0aXqmbOYqx4Zjkop0cJ7bGrA\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">RC Willey Home Furnishings<\/a> improved efficiency and customer experience by replacing their legacy EDI system with TrueCommerce\u2019s cloud-based supply chain management platform. In the success story, TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, analyzes how its ecUtopia platform helped the <em>Furniture Today<\/em> Top 100 retailer accelerate order processing and expand into new sales channels.<\/p>\n<p>\n        <strong>Background<\/strong>\n      <\/p>\n<p>RC Willey Home Furnishings is a <em>Furniture Today<\/em> Top 100 retailer owned by Berkshire Hathaway and is based in Salt Lake City. Offering exceptional selection, value and service for over 80 years, they currently operate 13 stores and 3 distribution centers in Utah, Nevada, Idaho and California. Unlike many home furnishings retailers, RC Willey sells appliances, consumer electronics and flooring in addition to furniture and mattresses.<\/p>\n<p>A TrueCommerce-ecUtopia customer since moving from a legacy EDI provider in 2016, RC Willey uses the solution to exchange EDI 850 Purchase Orders (POs) and EDI 855 PO Acknowledgements with vendors, and is currently implementing EDI 856 Advance Ship Notice (ASN) support.<\/p>\n<p>\n        <strong>Easy Management for Thousands of SKUs<\/strong>\n      <\/p>\n<p>While most of their competitors offer just furniture and mattresses, RC Willey has the expertise to sell, deliver and install not only these traditional products but also products for the entire home such as, appliances, consumer electronics and even flooring. <\/p>\n<p>EDI helps make that additional supply chain complexity transparent. \u201cIt\u2019s easy for us to handle any kind of merchandise because it runs through our system the same way,\u201d reports Stuart Peterson, Vice President of Supply Chain. \u201cIt\u2019s a SKU, it\u2019s a vendor and TrueCommerce-ecUtopia handles it all identically. Also, the transaction-based cost model really works for us.\u201d<\/p>\n<p>\n        <strong>Winning the \u201cRace for Product\u201d<\/strong>\n      <\/p>\n<p>In a market space driven by ever-heightening customer expectations, having the right products in place at the right time is essential to success. And, with online shopping\u2019s growth since the beginning of the COVID-19 pandemic, rapid fulfillment has become even more important.<\/p>\n<p>\u201cIn the COVID market, it\u2019s become a race for product,\u201d Mr. Peterson relates. \u201cThe faster you get orders in, the faster you go to the head of the line. Speed in ordering is critically important in today\u2019s market.\u201d<\/p>\n<p>Manual processes can\u2019t keep up with today\u2019s demand and can result in delays and customer frustration. Mr. Peterson clarifies, \u201cWithout TrueCommerce-ecUtopia EDI, we\u2019d have bottlenecks in our order entry process, and we\u2019d send POs to vendors more slowly. Those seconds and minutes add up when you\u2019re talking about 10,000 orders.\u201d<\/p>\n<p>Mr. Peterson continues: \u201cOn the vendor side, without EDI there could be backlogs in the process of transferring a PO from a PDF into the vendor\u2019s business system. Those backlogs might delay an order by a day or two, which could mean it misses that week\u2019s production cycle and now the delay is ten days.\u201d<\/p>\n<p>TrueCommerce technology has been crucial to supporting RC Willey\u2019s ongoing operations.<\/p>\n<p>\u201cTrueCommerce-ecUtopia helps us streamline out fulfillment delays,\u201d emphasizes Mr. Peterson. \u201cThe more efficiently things flow, the better for our customers. Plus, because we\u2019re bringing product in faster with fewer errors we can handle more volume and put more business through our system with our existing staff.\u201d<\/p>\n<p><strong>Improving the Customer Experience<\/strong><\/p>\n<p>According to Mr. Peterson, ongoing COVID-19 supply chain impacts have led to \u201cbackorders like I\u2019ve never seen before.\u201d As a result, customer communications have taken center stage.<\/p>\n<p>TrueCommerce-ecUtopia\u2019s real-time visibility into the supply chain makes it easier for RC Willey to keep customers appraised of delivery dates, order changes and other important information. This helps ease customer frustrations with sometimes unavoidable delays.<\/p>\n<p>\u201cAutomation and accuracy are really important to our order flow,\u201d Mr. Peterson states. \u201cOne of the key benefits of TrueCommerce-ecUtopia is more consistent and better order tracking, with fewer errors. The ability to see where product is and know when it will arrive at our DCs is critical to our customer experience.\u201d<\/p>\n<p>\n        <strong>A Strong Sense of Value<\/strong>\n      <\/p>\n<p>TrueCommerce-ecUtopia\u2019s deep industry expertise keeps RC Willey\u2019s orders flowing predictably, even during tumultuous markets.<\/p>\n<p>\u201cWe have confidence in the TrueCommerce-ecUtopia team,\u201d says Mr. Peterson. \u201cThey understand our business and it matters to them. They\u2019re professional, skilled and operate with a straight-line focus on resolving problems quickly. The communication is excellent. There\u2019s such a strong sense of value with TrueCommerce.\u201d<\/p>\n<p>\n        <strong>Future Opportunities<\/strong>\n      <\/p>\n<p>RC Willey is in the process of extending its TrueCommerce-ecUtopia investment with support for EDI 856 Advance Ship Notices (ASNs). The detailed delivery information in ASNs will further improve visibility into inbound shipments, provide physical shipment specifics to aid delivery preparation, and more.<\/p>\n<p>\u201cASNs will automate our order tracking even more, and also give us more accurate shipment arrival dates,\u201d Mr. Peterson notes.<\/p>\n<p>But ASNs are only one of several digital transformation projects on the table for this home furnishings leader.<\/p>\n<p>\u201cThere\u2019s a lot more opportunity for us to leverage TrueCommerce-ecUtopia\u2019s technology,\u201d confirms Mr. Peterson. \u201cThey are a partner that can take us into the future, with new applications and features that can make us more efficient. I\u2019m grateful for it.\u201d <\/p>\n<p>Another compelling option for RC Willey is TrueCommerce-ecUtopia\u2019s drop shipping support, which can automate and accelerate sending POs and shipment data to vendors for individual consumer orders placed online. <\/p>\n<p>\u201cOur online business has more than doubled in the current market, and is a key channel for our advertising, promotions and brand awareness,\u201d indicates Mr. Peterson. \u201cI confidently recommend TrueCommerce-ecUtopia to people who ask, and it\u2019s nice to see how familiar people already are with them in our industry.\u201d<\/p>\n<p align=\"justify\">\n        <strong>About TrueCommerce<\/strong>\n      <\/p>\n<p>TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today\u2019s dynamic global market, companies need to be able to do business in a lot of different directions at once. But too often, doing so means too many solutions and too much assembly required. For decades TrueCommerce has helped businesses be more connected, more supported, and more prepared for what\u2019s next. That\u2019s why thousands of companies \u2013 ranging from startups to the global Fortune 100, across various industries \u2013 rely on us.<\/p>\n<p>\n        <strong>TrueCommerce: Do business in every direction<\/strong>\n      <\/p>\n<p>For more information, visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=8WdKg-CGitBW9h7gT8XQcDp6m92_YfdLrw0NocuKWrhrjyvpOw5RFtKOwhilUDsgwNjqj3ArDwISaCj8b31d5aHCTCUQVNs6vZg05PQLj6U=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><u>https:\/\/www.truecommerce.com<\/u><\/a>.<br \/>\u00a0<\/p>\n<p>\n        <strong>Media Contact<\/strong>\u00a0<br \/>Yegor Kuznetsov, TrueCommerce<br \/>703-209-0167<br \/>yegor.kuznetsov@truecommerce.com<\/p>\n<p>      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODEyMTc0OSMzOTA1NzI0IzIwODEwMzI=\" width=\"1\" height=\"1\" \/><br \/>\n      <br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/ml.globenewswire.com\/release\/track\/78f354f1-9325-468e-92bb-ccd4550495ac\" width=\"1\" height=\"1\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&#8212; Solution helped Furniture Today Top 100 retailer win the \u201crace for product\u201d in the COVID market &#8212; PITTSBURGH, Jan. 07, 2021 (GLOBE NEWSWIRE) &#8212; TrueCommerce has announced a new case study showing how\u00a0RC Willey Home Furnishings improved efficiency and customer experience by replacing their legacy EDI system with TrueCommerce\u2019s cloud-based supply chain management platform. In the success story, TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, analyzes how its ecUtopia platform helped the Furniture Today Top 100 retailer accelerate order processing and expand into new sales channels. Background RC Willey Home Furnishings is a Furniture Today Top 100 retailer owned by Berkshire Hathaway and is based in Salt Lake City. Offering exceptional selection, value &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/rc-willey-home-furnishings-improves-efficiency-and-customer-experience-with-truecommerce\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;RC Willey Home Furnishings Improves Efficiency and Customer Experience with TrueCommerce&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-410525","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RC Willey Home Furnishings Improves Efficiency and Customer Experience with TrueCommerce - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/rc-willey-home-furnishings-improves-efficiency-and-customer-experience-with-truecommerce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RC Willey Home Furnishings Improves Efficiency and Customer Experience with TrueCommerce - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"&#8212; Solution helped Furniture Today Top 100 retailer win the \u201crace for product\u201d in the COVID market &#8212; PITTSBURGH, Jan. 07, 2021 (GLOBE NEWSWIRE) &#8212; TrueCommerce has announced a new case study showing how\u00a0RC Willey Home Furnishings improved efficiency and customer experience by replacing their legacy EDI system with TrueCommerce\u2019s cloud-based supply chain management platform. In the success story, TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, analyzes how its ecUtopia platform helped the Furniture Today Top 100 retailer accelerate order processing and expand into new sales channels. Background RC Willey Home Furnishings is a Furniture Today Top 100 retailer owned by Berkshire Hathaway and is based in Salt Lake City. 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In the success story, TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, analyzes how its ecUtopia platform helped the Furniture Today Top 100 retailer accelerate order processing and expand into new sales channels. Background RC Willey Home Furnishings is a Furniture Today Top 100 retailer owned by Berkshire Hathaway and is based in Salt Lake City. 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