{"id":410313,"date":"2021-01-07T08:03:45","date_gmt":"2021-01-07T13:03:45","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=410313"},"modified":"2021-01-07T08:03:45","modified_gmt":"2021-01-07T13:03:45","slug":"medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\/","title":{"rendered":"Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience<\/b><\/p>\n<p class=\"bwalignc\">\nVideo feedback and engagement platform enables healthcare providers and pharma companies to capture actionable patient experience sentiment to streamline virtual care\n<\/p>\n<p>SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.medallia.com%2F&amp;esheet=52357869&amp;newsitemid=20210107005290&amp;lan=en-US&amp;anchor=Medallia%2C+Inc.&amp;index=1&amp;md5=c3b068cd6e48f66a7dbab793835ad4d8\">Medallia, Inc.<\/a> (NYSE: MDLA), the global leader in experience management and engagement, today announced that <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.medallia.com%2Fplatform%2Fvideo%2F&amp;esheet=52357869&amp;newsitemid=20210107005290&amp;lan=en-US&amp;anchor=Medallia+LivingLens&amp;index=2&amp;md5=e9204242bb35a04d51c12f192d94f20c\">Medallia LivingLens<\/a>, a powerful video feedback and engagement solution that gathers in-the-moment customer and employee sentiment via video, has achieved HIPAA compliance, enabling healthcare providers and pharma companies to expand how they engage with their patients and consumers.\n<\/p>\n<p>\n\u201cWith the rapid rise of telehealth and virtual care, the patient experience has dramatically changed. At a time when people are not able to engage face-to-face, these industries are looking for new ways to understand patient sentiment in order to connect and improve virtual care. Our HIPAA-compliant video feedback solution helps organizations gain deeper insights, remove barriers to optimal care and ultimately improve the overall telehealth experience,\u201d said Sarika Khanna, executive vice president and chief product officer for Medallia.\n<\/p>\n<p>\nHealthcare leaders including Just Worldwide are using Medallia LivingLens to ask for and listen to patient, caregiver and employee input when it matters the most and act upon critical needs faster.\n<\/p>\n<p>\n\u201cWe use LivingLens for our patient video diaries and are able to obtain emotional insights such as how they\u2019re feeling and what they wish their caregiver knew. We use it to get the emotional impact of a patient,\u201d said Sally Udayakumar, research manager at Just Worldwide.\n<\/p>\n<p><b>Medallia LivingLens\u2019 HIPAA compliance enables healthcare organizations to: <\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li>\nCapture 6X more information with video feedback compared to traditional open-ended text-based methods, including nonverbal communication, such as body language and sentiment\n<\/li>\n<li>\nCollect video moments in patient experience and caretaker feedback programs\n<\/li>\n<li>\nRapidly transcribe and centralize video recordings in a single asset management platform\n<\/li>\n<li>\nAnalyze the emotions and sentiment of conversations and take action to optimize patient and employee experiences\n<\/li>\n<li>\nHave the peace of mind that all private, sensitive patient information will be protected\n<\/li>\n<\/ul>\n<p>\nMedallia <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.medallia.com%2Fsolutions%2Fhealthcare%2F&amp;esheet=52357869&amp;newsitemid=20210107005290&amp;lan=en-US&amp;anchor=healthcare+solutions&amp;index=3&amp;md5=e67ede43ea78fee1f9ea8326f28640e9\">healthcare solutions<\/a> arm the industry with real-time, action-based patient insights and feedback across the entire journey, including digital, telehealth, in-facility, and contact center interactions, to deliver better quality of care and patient outcomes.\n<\/p>\n<p>\nFollow us on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FMedallia&amp;esheet=52357869&amp;newsitemid=20210107005290&amp;lan=en-US&amp;anchor=Twitter&amp;index=4&amp;md5=331ed10f97073b94304de5f90763022c\">Twitter<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FMedalliaInc%2F&amp;esheet=52357869&amp;newsitemid=20210107005290&amp;lan=en-US&amp;anchor=Facebook&amp;index=5&amp;md5=35d08733055b0d78341c34c3aa2cce5d\">Facebook<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.instagram.com%2Fmedallia_inc%2F%3Fhl%3Den&amp;esheet=52357869&amp;newsitemid=20210107005290&amp;lan=en-US&amp;anchor=Instagram&amp;index=6&amp;md5=241822b02481077ed4b8442576666f73\">Instagram<\/a><\/p>\n<p><b>About Medallia<\/b><\/p>\n<p>\nMedallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia\u2019s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.<b \/><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.medallia.com&amp;esheet=52357869&amp;newsitemid=20210107005290&amp;lan=en-US&amp;anchor=www.medallia.com&amp;index=7&amp;md5=a60c4e2ae52015f8fc4b80294c9879b0\">www.medallia.com<\/a>.\n<\/p>\n<p>\n\u00a9 2021 Medallia, Inc. All rights reserved. Medallia\u00ae, the Medallia logo, and the names and marks associated with Medallia\u2019s products are trademarks of Medallia. All other trademarks are the property of their respective owners.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210107005290r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210107005290\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210107005290\/en\/<\/a><\/span><\/p>\n<p><b>PR Contact:<br \/>\n<\/b><br \/>Valerie Beaudett<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:press@medallia.com\">press@medallia.com<br \/>\n<\/a><br \/>+1 (650) 400-7833\n<\/p>\n<p><b>IR Contact:<br \/>\n<\/b><br \/>Carolyn Bass<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:ir@medallia.com\">ir@medallia.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Internet General Health Health Medical Devices Data Management Hospitals Technology<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\" \/>\n","protected":false},"excerpt":{"rendered":"<p>Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience Video feedback and engagement platform enables healthcare providers and pharma companies to capture actionable patient experience sentiment to streamline virtual care SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211;Medallia, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced that Medallia LivingLens, a powerful video feedback and engagement solution that gathers in-the-moment customer and employee sentiment via video, has achieved HIPAA compliance, enabling healthcare providers and pharma companies to expand how they engage with their patients and consumers. \u201cWith the rapid rise of telehealth and virtual care, the patient experience has dramatically changed. At a time when people are not able to engage face-to-face, these industries are looking for new ways &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-410313","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience Video feedback and engagement platform enables healthcare providers and pharma companies to capture actionable patient experience sentiment to streamline virtual care SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211;Medallia, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced that Medallia LivingLens, a powerful video feedback and engagement solution that gathers in-the-moment customer and employee sentiment via video, has achieved HIPAA compliance, enabling healthcare providers and pharma companies to expand how they engage with their patients and consumers. \u201cWith the rapid rise of telehealth and virtual care, the patient experience has dramatically changed. At a time when people are not able to engage face-to-face, these industries are looking for new ways &hellip; Continue reading &quot;Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-07T13:03:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210107005290r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience\",\"datePublished\":\"2021-01-07T13:03:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\\\/\"},\"wordCount\":576,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20210107005290r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/medallia-livinglens-video-feedback-now-hipaa-compliant-to-improve-telehealth-experience\\\/\",\"name\":\"Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience - 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(NYSE: MDLA), the global leader in experience management and engagement, today announced that Medallia LivingLens, a powerful video feedback and engagement solution that gathers in-the-moment customer and employee sentiment via video, has achieved HIPAA compliance, enabling healthcare providers and pharma companies to expand how they engage with their patients and consumers. \u201cWith the rapid rise of telehealth and virtual care, the patient experience has dramatically changed. 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