{"id":397496,"date":"2020-12-10T10:03:08","date_gmt":"2020-12-10T15:03:08","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=397496"},"modified":"2020-12-10T10:03:08","modified_gmt":"2020-12-10T15:03:08","slug":"clarity-software-solutions-inc-s-net-promoter-score-increases-to-52","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/clarity-software-solutions-inc-s-net-promoter-score-increases-to-52\/","title":{"rendered":"Clarity Software Solutions, Inc.\u2019s Net Promoter Score\u00ae Increases to 52"},"content":{"rendered":"<h2>\nSurpasses National Benchmark Average in the Health Insurance and Software Industries<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p>MADISON, Conn., Dec.  10, 2020  (GLOBE NEWSWIRE) &#8212; Clarity Software Solutions, Inc., an industry leader in healthcare communications, has announced the results of their 2020 Net Promoter Score survey, a measure of customer experience and satisfaction. The company\u2019s Net Promoter Score increased since the last distribution in 2019 and continues to surpass benchmark averages in the health insurance and software industries.<\/p>\n<p>\u201cWe continue to gather feedback from our clients at several touchpoints. Their input is vital to the continued growth of Clarity,\u201d said Steve Mongelli, President &amp; CEO. \u201cIn addition to the NPS<sup>\u00ae<\/sup> survey, we send out interim surveys twice per month as clients complete specific milestones. This more immediate feedback allows us to make adjustments as needed throughout the year. We work hard to exceed our client\u2019s expectations because their satisfaction is of critical importance to Clarity\u2019s ability to grow and succeed. We are extremely appreciative of their feedback.\u201d<\/p>\n<p>The Net Promoter Score survey is sent to Clarity\u2019s clients with a single question, \u201cOn a scale from 0-10, how likely are you to recommend Clarity to a friend or colleague?\u201d and the option to provide additional feedback. The Net Promoter Score gauges a customer\u2019s satisfaction and loyalty to the product or brand with an index that ranges from -100 to 100.<\/p>\n<p>A benchmark report published by NICE Satmetrix evaluated the average NPS for 23 industries in 2020. In the \u201cSoftware &amp; Apps\u201d category, the average NPS was 34 and in \u201cHealth Insurance\u201d the average score was 19. Clarity Software Solutions achieved a Net Promoter Score of 52.<\/p>\n<p>In addition to the NPS question, clients can also share feedback. One client wrote, \u201cThe Clarity team is responsive, collaborative and always willing to go that extra mile! The technology is great!\u201d Clarity will continue to actively monitor client satisfaction and use their feedback to better understand the company\u2019s overall performance.<\/p>\n<p>\n        <strong>About Clarity Software Solutions, Inc.<\/strong>\n      <\/p>\n<p>Clarity Software Solutions, Inc. provides technology driving healthcare engagement through multimodal communications. As an industry leader, Clarity assists clients to optimize customer relationships by enhancing flexibility and control over the management and delivery of their communications. Clarity is headquartered in Madison, Connecticut, serving various healthcare organizations throughout the country. Clarity\u2019s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type &#8211; print, web, mobile, or email. For more information, visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=DANnzjZpJ6IohBKl794PlqaTig4eLwSuthe5J9FQo_WY3VSj2bTAs0syIge6lfKkVbP1hodeXYdVmi8aSE-L6-tJRWRudqY9Hzj6lFDpDeg=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">www.clarityssi.com<\/a>.<\/p>\n<p>U.S. Consumer 2020 Net Promoter Score Benchmarks. Retrieved September 15, 2020 from <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=0q4LEyU0Z5dtDW6DXSr9qn0FipvHUeRrszNPAWIenHcbhSBqt6kx7DEnKsg1b01uy2Ag9SG3CjmnndahgYXZ8n_T_nlqBPKUqro1Q7o9BipyIOSTsHLx7w4kPEQptAA0z3d6Z-GRGFjeBN_p3V2UcIeNGGBniIPDWdhAIhBnXG5QqoCOyYP9TL0HFbOkmkqEtseJNCpF_sy31iTTBdX0bA==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">https:\/\/www.satmetrix.com\/infographic\/2020-us-consumer-benchmarks\/<\/a>.<\/p>\n<p \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5OTQ5MyMzODYxNjY1IzIwMTgwNTA=\" width=\"1\" height=\"1\" \/><br \/>\n      <br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/ml.globenewswire.com\/release\/track\/236c985f-e6e8-4b7c-b893-53d29088bb7d\" width=\"1\" height=\"1\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\">\n<pre>CONTACT:\r\n\r\nApril Begin\r\nabegin@clarityssi.com\r\n(203) 453-3999 x 501<\/pre>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Surpasses National Benchmark Average in the Health Insurance and Software Industries MADISON, Conn., Dec. 10, 2020 (GLOBE NEWSWIRE) &#8212; Clarity Software Solutions, Inc., an industry leader in healthcare communications, has announced the results of their 2020 Net Promoter Score survey, a measure of customer experience and satisfaction. The company\u2019s Net Promoter Score increased since the last distribution in 2019 and continues to surpass benchmark averages in the health insurance and software industries. \u201cWe continue to gather feedback from our clients at several touchpoints. Their input is vital to the continued growth of Clarity,\u201d said Steve Mongelli, President &amp; CEO. \u201cIn addition to the NPS\u00ae survey, we send out interim surveys twice per month as clients complete specific milestones. This more &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/clarity-software-solutions-inc-s-net-promoter-score-increases-to-52\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Clarity Software Solutions, Inc.\u2019s Net Promoter Score\u00ae Increases to 52&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-397496","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Clarity Software Solutions, Inc.\u2019s Net Promoter Score\u00ae Increases to 52 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/clarity-software-solutions-inc-s-net-promoter-score-increases-to-52\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Clarity Software Solutions, Inc.\u2019s Net Promoter Score\u00ae Increases to 52 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Surpasses National Benchmark Average in the Health Insurance and Software Industries MADISON, Conn., Dec. 10, 2020 (GLOBE NEWSWIRE) &#8212; Clarity Software Solutions, Inc., an industry leader in healthcare communications, has announced the results of their 2020 Net Promoter Score survey, a measure of customer experience and satisfaction. The company\u2019s Net Promoter Score increased since the last distribution in 2019 and continues to surpass benchmark averages in the health insurance and software industries. \u201cWe continue to gather feedback from our clients at several touchpoints. Their input is vital to the continued growth of Clarity,\u201d said Steve Mongelli, President &amp; CEO. \u201cIn addition to the NPS\u00ae survey, we send out interim surveys twice per month as clients complete specific milestones. 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The company\u2019s Net Promoter Score increased since the last distribution in 2019 and continues to surpass benchmark averages in the health insurance and software industries. \u201cWe continue to gather feedback from our clients at several touchpoints. Their input is vital to the continued growth of Clarity,\u201d said Steve Mongelli, President &amp; CEO. \u201cIn addition to the NPS\u00ae survey, we send out interim surveys twice per month as clients complete specific milestones. 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