{"id":397332,"date":"2020-12-10T08:33:20","date_gmt":"2020-12-10T13:33:20","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=397332"},"modified":"2020-12-10T08:33:20","modified_gmt":"2020-12-10T13:33:20","slug":"verint-unveils-engagement-data-management-the-latest-addition-to-its-open-cloud-platform","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/verint-unveils-engagement-data-management-the-latest-addition-to-its-open-cloud-platform\/","title":{"rendered":"Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform"},"content":{"rendered":"

<\/p>\n

Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform<\/b><\/p>\n

Industry\u2019s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub<\/b><\/p>\n

Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators <\/b><\/p>\n

MELVILLE, N.Y.–(BUSINESS WIRE<\/a>)–Verint\u00ae<\/sup> Systems Inc.<\/a> (Nasdaq: VRNT), The Customer Engagement Company\u2122<\/sup>, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM\u2122<\/sup> is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization\u2019s many data silos created by the growing number of communication and collaboration platforms.\n<\/p>\n

\nThe staggering growth in the number and variety of customer interactions extends far beyond the traditional contact center \u2013 into the back office and branch, online digital channels and self-service channels. The interaction data may reside in disparate systems, departments or even fragmented segments \u2013 creating silos which undermine the effectiveness of data mining, AI or business intelligence initiatives. Therefore, crucial business insights go unrevealed, hurting decision-making. Exponential data management costs, complexity, and effort also exact a heavy toll on organizations.\n<\/p>\n

\nToday, many organizations understand the tremendous value locked within their data and are building a variety of data hubs that feed into the enterprise data lake. Building an interaction data hub is especially difficult given the unstructured nature of the data, the types of modalities, and the wide range of communication channels and systems. Verint EDM is the industry\u2019s first offering designed to help make this task easy and affordable.\n<\/p>\n

\n\u201cThis is a tangible solution for an issue that\u2019s been talked about for a long time,\u201d said Paul Stockford, chief analyst at Saddletree Research. \u201cOrganizations need to quickly adapt and respond to ever changing customer needs. To do this, they need to be able to leverage data across the organization to identify and react to trends, opportunities and threats. This is the next logical step in understanding the customer experience and applying that intelligence across the enterprise.\u201d\n<\/p>\n

\n\u201cWe are proud to be launching the industry\u2019s first offering specifically designed to enhance the management and value of engagement data in its many forms,\u201d says Verint\u2019s David Singer, vice president, product strategy. \u201cBringing together interaction data is something that IT organizations have struggled with for years. With Verint EDM, we see tremendous possibilities for IT organizations and systems integrators to more easily uncover the value of interaction data that has been locked in disparate systems and silos to provide useful and meaningful insights for stakeholders across the organization.\u201d\n<\/p>\n

Verint EDM provides the following capabilities: <\/span><\/b><\/p>\n

\nEnterprise-wide Interaction Data Hub \u2013 normalizes interaction data, including multimedia and extensible metadata, and organizes it in a consistent way to make it easy for applications and other data lakes to consume.\n<\/p>\n

\nIngestion and Capture \u2013 provides a broad set of out-of-the box APIs and adaptors to freely bring together interaction data from any customer engagement source including CCaaS, UCaaS and Collaboration platforms.\n<\/p>\n

\nEnrichment \u2013 supports data enhancement through Verint and third-party analytics, as well as a free enrichment API.\n<\/p>\n

\nData Management \u2013 provides granular control of data access and retention and preserves the source of record by safeguarding the integrity, reliability, accessibility, and lifecycle management of all data.\n<\/p>\n

\nCompliance \u2013 enforces workflows to support best-practice data governance, security and compliance.\n<\/p>\n

\nExport API \u2013 provides the ability to export data across the organization free of charge.\n<\/p>\n

\nTo learn more about Verint Engagement Data Management, click here<\/a>.\n<\/p>\n

About Verint Systems Inc. <\/b><\/p>\n

\nVerint\u00ae<\/sup> (Nasdaq: VRNT) is a global leader in Actionable Intelligence\u00ae<\/sup> solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries\u2014including over 85 percent of the Fortune 100\u2014count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we\u2019re creating A Smarter World with Actionable Intelligence\u00ae<\/sup> at www.verint.com<\/a>.\n<\/p>\n

\nThis press release contains \u201cforward-looking statements,\u201d including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.\n<\/p>\n

\nVERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT, VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20201210005523\/en\/<\/a><\/span><\/p>\n

Media Relations
\n<\/b>
Amy Curry
\n
Verint Systems Inc.
\n
amy.curry@verint.com
\n<\/a><\/p>\n

Investor Relations
\n<\/b>
Alan Roden
\n
Verint Systems Inc.
\n
alan.roden@verint.com<\/a><\/p>\n

KEYWORDS:<\/b> New York United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Networks Data Management Mobile\/Wireless Technology Software<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform Industry\u2019s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company\u2122, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM\u2122 is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization\u2019s many data silos created by the growing number of communication and collaboration platforms. The staggering growth in the number and variety of customer interactions extends far beyond the traditional … <\/p>\n

Continue reading “Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-397332","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nVerint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/verint-unveils-engagement-data-management-the-latest-addition-to-its-open-cloud-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform Industry\u2019s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company\u2122, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM\u2122 is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization\u2019s many data silos created by the growing number of communication and collaboration platforms. 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