{"id":396435,"date":"2020-12-09T09:03:35","date_gmt":"2020-12-09T14:03:35","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=396435"},"modified":"2020-12-09T09:03:35","modified_gmt":"2020-12-09T14:03:35","slug":"teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/","title":{"rendered":"TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions"},"content":{"rendered":"<div class=\"xn-newslines\">\n<h2 class=\"xn-hedline\">TeamViewer Pilot now embedded within TeamViewer Enterprise Integration App for ServiceNow<\/h2>\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p>\n        <span class=\"xn-location\">TAMPA BAY, Fla.<\/span>, <span class=\"xn-chron\">Dec. 9, 2020<\/span> \/PRNewswire\/ &#8212;\u00a0<a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3006258-1&amp;h=2590491368&amp;u=https%3A%2F%2Fwww.teamviewer.us%2F&amp;a=TeamViewer%C2%AE\" rel=\"nofollow noopener noreferrer\">TeamViewer\u00ae<\/a>, a leading global provider of secure remote connectivity solutions, today announced extended integration with ServiceNow providing Augmented Reality (AR) assistance within support sessions.\u00a0 The new TeamViewer Enterprise Integration\u00a0is <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3006258-1&amp;h=4144212753&amp;u=https%3A%2F%2Fstore.servicenow.com%2Fsn_appstore_store.do%23!%2Fstore%2Fapplication%2F03f39ac5dbb2cc50f4b1d12c5e9619f3%2F&amp;a=now+available+in+the+ServiceNow+Store\" rel=\"nofollow noopener noreferrer\">now available in the ServiceNow Store<\/a>.\u00a0 This integration was initially introduced in 2016 and has been expanded continuously enabling IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase customer satisfaction.<\/p>\n<p>In addition to previous features, which allow ServiceNow users to initiate remote access and support service sessions directly within ServiceNow Incident, Problem, ServiceRequest, Change Request or any other task-derived form, now users can initiate <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3006258-1&amp;h=361497730&amp;u=https%3A%2F%2Fwww.teamviewer.com%2Fen-us%2Faugmented-reality%2F&amp;a=TeamViewer+Pilot\" rel=\"nofollow noopener noreferrer\">TeamViewer Pilot<\/a> sessions in a similar way.\u00a0 TeamViewer Pilot uses AR to empower technicians and frontline workers help anyone, anywhere \u2013 with 3D object tracking, you can place spatial markers that &#8220;stick&#8221; to real-world objects, highlight things and add text annotations in the live video stream that your employee, partner or customer show you through their mobile device camera.<\/p>\n<p>\n        <b>Key enhancements include:<\/b>\n      <\/p>\n<ul type=\"disc\">\n<li>Support agents, experts and frontline workers can initiate AR connections to internal users or external customers directly from ServiceNow Incidents <\/li>\n<li>Create and share Pilot session invites to anyone via SMS with one-click \u2013 the app will retrieve the phone number and language of the individual from within the ServiceNow platform and send the SMS seamlessly <\/li>\n<li>Improved administration capabilities with the addition of new permissions to better control who has access to the integration and easier setup for unattended device access and customizable widget <\/li>\n<\/ul>\n<p>&#8220;With our newly updated TeamViewer Enterprise Integration app for ServiceNow, experts can create Pilot support session invites with one-click and connect to on-site technicians to support any type of hardware configuration issue or better walk users through physical tasks,&#8221; says <span class=\"xn-person\">Alfredo Patron<\/span>, executive vice president of business development at TeamViewer.\u00a0 &#8220;Many real-world problems can&#8217;t be solved with traditional remote access and control.\u00a0 That&#8217;s where TeamViewer Pilot excels \u2013 letting remote experts see exactly what the frontline worker sees and giving them real-time AR guidance.&#8221;<\/p>\n<p>Authorized administrators can easily deploy the TeamViewer integration with ServiceNow company-wide in just a few small steps, enabling TeamViewer Pilot and remote support for all types of managed end-user and corporate end points directly from within the ServiceNow dashboard.\u00a0\u00a0 <\/p>\n<p>To leverage this integration, organizations will need a ServiceNow license and a compatible TeamViewer Tensor plan.\u00a0 For more information, go to <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3006258-1&amp;h=1059752228&amp;u=https%3A%2F%2Fwww.teamviewer.com%2Fen-us%2Fintegrations%2Fservicenow%2F&amp;a=https%3A%2F%2Fwww.teamviewer.com%2Fen-us%2Fintegrations%2Fservicenow%2F\" rel=\"nofollow noopener noreferrer\">https:\/\/www.teamviewer.com\/en-us\/integrations\/servicenow\/<\/a>.\u00a0 <\/p>\n<p>\n        <b>About TeamViewer<br \/><\/b>TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind \u2013 from laptops and mobile phones to industrial machines and robots. Though TeamViewer is free of charge for private use, the company has more than 500,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like\u00a0device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company&#8217;s foundation in 2005, TeamViewer&#8217;s software has been installed on more than 2.4 billion devices\u00a0around the world. The company is headquartered in\u00a0Goeppingen, <span class=\"xn-location\">Germany<\/span>, and employs more than 1,200 people globally. In 2019, TeamViewer achieved billings of around <span class=\"xn-money\">EUR 325 million<\/span>. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to MDAX. Further information can be found at\u00a0<a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3006258-1&amp;h=3972619517&amp;u=http%3A%2F%2Fwww.teamviewer.com%2F&amp;a=www.teamviewer.com\" rel=\"nofollow noopener noreferrer\">www.teamviewer.com<\/a>.\u00a0<\/p>\n<p>\n        <b>About ServiceNow<br \/><\/b>ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and\/or registered trademarks of ServiceNow, Inc. in <span class=\"xn-location\">the United States<\/span> and\/or other countries. <\/p>\n<p>\n        <b>Press contact: <br \/><\/b><br \/>\n        <span class=\"xn-person\">Jon Stotts<\/span><br \/>\n        <br \/>TeamViewer<br \/>646-961-3497<br \/><a target=\"_blank\" href=\"mailto:jon.stotts@teamviewer.com\" rel=\"nofollow noopener noreferrer\">jon.stotts@teamviewer.com<\/a><\/p>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=NY17153&amp;sd=2020-12-09\" \/> View original content:<a id=\"PRNURL\" rel=\"nofollow\" href=\"http:\/\/www.prnewswire.com\/news-releases\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions-301189365.html\">http:\/\/www.prnewswire.com\/news-releases\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions-301189365.html<\/a><\/p>\n<p>SOURCE  TeamViewer<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=NY17153&amp;Transmission_Id=202012090900PR_NEWS_USPR_____NY17153&amp;DateId=20201209\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TeamViewer Pilot now embedded within TeamViewer Enterprise Integration App for ServiceNow PR Newswire TAMPA BAY, Fla., Dec. 9, 2020 \/PRNewswire\/ &#8212;\u00a0TeamViewer\u00ae, a leading global provider of secure remote connectivity solutions, today announced extended integration with ServiceNow providing Augmented Reality (AR) assistance within support sessions.\u00a0 The new TeamViewer Enterprise Integration\u00a0is now available in the ServiceNow Store.\u00a0 This integration was initially introduced in 2016 and has been expanded continuously enabling IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase customer satisfaction. In addition to previous features, which allow ServiceNow users to initiate remote access and support service sessions directly within ServiceNow Incident, Problem, ServiceRequest, Change Request or any other task-derived form, now users &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-396435","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"TeamViewer Pilot now embedded within TeamViewer Enterprise Integration App for ServiceNow PR Newswire TAMPA BAY, Fla., Dec. 9, 2020 \/PRNewswire\/ &#8212;\u00a0TeamViewer\u00ae, a leading global provider of secure remote connectivity solutions, today announced extended integration with ServiceNow providing Augmented Reality (AR) assistance within support sessions.\u00a0 The new TeamViewer Enterprise Integration\u00a0is now available in the ServiceNow Store.\u00a0 This integration was initially introduced in 2016 and has been expanded continuously enabling IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase customer satisfaction. In addition to previous features, which allow ServiceNow users to initiate remote access and support service sessions directly within ServiceNow Incident, Problem, ServiceRequest, Change Request or any other task-derived form, now users &hellip; Continue reading &quot;TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-09T14:03:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=NY17153&amp;sd=2020-12-09\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions\",\"datePublished\":\"2020-12-09T14:03:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\\\/\"},\"wordCount\":641,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/c212.net\\\/c\\\/img\\\/favicon.png?sn=NY17153&amp;sd=2020-12-09\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\\\/\",\"name\":\"TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/","og_locale":"en_US","og_type":"article","og_title":"TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions - Market Newsdesk","og_description":"TeamViewer Pilot now embedded within TeamViewer Enterprise Integration App for ServiceNow PR Newswire TAMPA BAY, Fla., Dec. 9, 2020 \/PRNewswire\/ &#8212;\u00a0TeamViewer\u00ae, a leading global provider of secure remote connectivity solutions, today announced extended integration with ServiceNow providing Augmented Reality (AR) assistance within support sessions.\u00a0 The new TeamViewer Enterprise Integration\u00a0is now available in the ServiceNow Store.\u00a0 This integration was initially introduced in 2016 and has been expanded continuously enabling IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase customer satisfaction. In addition to previous features, which allow ServiceNow users to initiate remote access and support service sessions directly within ServiceNow Incident, Problem, ServiceRequest, Change Request or any other task-derived form, now users &hellip; Continue reading \"TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/","og_site_name":"Market Newsdesk","article_published_time":"2020-12-09T14:03:35+00:00","og_image":[{"url":"https:\/\/c212.net\/c\/img\/favicon.png?sn=NY17153&amp;sd=2020-12-09","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions","datePublished":"2020-12-09T14:03:35+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/"},"wordCount":641,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/#primaryimage"},"thumbnailUrl":"https:\/\/c212.net\/c\/img\/favicon.png?sn=NY17153&amp;sd=2020-12-09","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/teamviewer-extends-its-integration-with-servicenow-with-augmented-reality-support-sessions\/","name":"TeamViewer Extends Its Integration with ServiceNow with Augmented Reality Support Sessions - 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