{"id":396412,"date":"2020-12-09T09:03:31","date_gmt":"2020-12-09T14:03:31","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=396412"},"modified":"2020-12-09T09:03:31","modified_gmt":"2020-12-09T14:03:31","slug":"atspoke-selected-by-pagerduty-as-its-modern-workplace-operations-platform-to-deliver-superior-employee-support","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/atspoke-selected-by-pagerduty-as-its-modern-workplace-operations-platform-to-deliver-superior-employee-support\/","title":{"rendered":"atSpoke Selected by PagerDuty as Its Modern Workplace Operations Platform to Deliver Superior Employee Support"},"content":{"rendered":"

\nPagerDuty replaces legacy ticketing system with atSpoke, gaining one solution for IT and HR, end-to-end automation, and convenient employee support where they already work
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SAN FRANCISCO, Dec. 09, 2020 (GLOBE NEWSWIRE) — atSpoke<\/u><\/a>, the modern workplace operations platform, announced PagerDuty has selected atSpoke to give one centralized solution to every internal support team and to allow employees to effortlessly make requests where they already work. atSpoke also now integrates<\/u><\/a> with PagerDuty, enabling responders to trigger actions in PagerDuty from within Slack and atSpoke tickets, creating connected and faster workflows.<\/p>\n

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\n PagerDuty<\/u>
\n <\/a>, a leader in digital operations management, wanted to streamline workflows to better support their fully remote workforce and needed a solution that let employees use Slack without having to switch to a different tool just to make a request. The IT team also wanted to leverage automation to eliminate manual tasks, reduce the typical back-and-forth to gather necessary information, and extend high-quality employee support more efficiently.<\/p>\n

\n Why atSpoke?<\/strong>
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After evaluating several solutions, PagerDuty selected atSpoke because it works for more than just the IT team, serving any function across HR, facilities, sales, and marketing operations. atSpoke also seamlessly connects the company\u2019s existing ecosystem, eliminating time wasted toggling between tools. Employees can now conveniently make all their requests via Slack, and with AI weaved end-to-end, atSpoke automates repetitive questions and manual workflows to boost productivity.<\/p>\n

\u201cOur biggest challenge prior to atSpoke was how weighed down our teams felt from using a traditional ticketing system, as it didn\u2019t seamlessly integrate into their existing workflow,\u201d said Chad Kalmes, Vice President of Technology and Risk at PagerDuty. \u201cWe looked at several options to remedy this, including AI chat bots, but this approach really limited our employee support only to the IT team. We quickly realized atSpoke was the only modern help desk solution that could work across several teams while also automating simple tasks. While we\u2019ve only just started using atSpoke, the IT and HR teams are already seeing an invaluable return on investment, and we\u2019re looking forward to expanding across operations even further.\u201d<\/p>\n

\n atSpoke Now Integrates with PagerDuty<\/strong>
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Today, atSpoke also announced its integration with PagerDuty, bridging the gap between disparate tools and centralizing data to break down information silos. IT teams can now seamlessly move a ticket between atSpoke and PagerDuty, without losing any context. This gives cross-functional teams visibility into a previously-opaque process, so they can see all requests and incidents \u2014 whether submitted via atSpoke or PagerDuty \u2014 and escalate incidents to the right on-call swiftly and automatically.<\/p>\n

\n Watch atSpoke and PagerDuty\u2019s Recent Virtual CIO Chat<\/strong>
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To learn more about harnessing the power of the modern SaaS ecosystem, watch<\/u><\/a> the Virtual CIO Chat between Kalmes and atSpoke Co-founder and CEO Jay Srinivasan, where they discuss how digital transformation has changed the way businesses need to operate internally.<\/p>\n

\n atSpoke Resources<\/strong>\n <\/p>\n