{"id":395382,"date":"2020-12-08T09:03:37","date_gmt":"2020-12-08T14:03:37","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=395382"},"modified":"2020-12-08T09:03:37","modified_gmt":"2020-12-08T14:03:37","slug":"shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/","title":{"rendered":"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey"},"content":{"rendered":"<h2>\nCompany Appoints Regan Davis as New VP of Customer Success to Sustain High Satisfaction Levels as Company Scales<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">NEWARK, Calif., Dec.  08, 2020  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=45ow7Tjt5M4YixOQjdFJVEFZXvF5qEZUdudN6rhr6r8unfBdb2GRUOm_DpGhnsMuvz0RPmrrGcEQTd0EQ3e0lw==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">ShotSpotter<\/a>, Inc.\u00a0(Nasdaq: SSTI), a leader in precision policing solutions that help law enforcement to more effectively respond to, investigate and deter crime, today announced it has received a Net Promoter Score (NPS) above the +60% level, considered \u201cWorld Class\u201d, affirming its long-standing commitment to outstanding customer success and satisfaction. The online Customer Loyalty and Satisfaction Survey, conducted in September 2020 by Satrix Solutions, is a business metric measuring overall customer loyalty and the likelihood that a product will be recommended to others.<\/p>\n<p>ShotSpotter\u2019s 2020 score is the highest the company has received since beginning annual NPS customer surveys in 2015. Other key findings for 2020 include:<\/p>\n<ul type=\"disc\">\n<li>97 percent reported that ShotSpotter\u2019s value\/benefit either \u201cmet\u201d or \u201cexceeded\u201d initial expectations.<\/li>\n<li>97 percent either \u201cagreed\u201d or \u201cstrongly agreed\u201d that ShotSpotter is considered a \u201ctrue partner\u201d.<\/li>\n<li>93 percent said they were \u201cvery\u201d or \u201cextremely\u201d satisfied with the quality of service they received from customer support.<\/li>\n<\/ul>\n<p>\u201cThis is a truly remarkable NPS score and among the highest we\u2019ve seen within our client base in the 12 years we\u2019ve been doing these studies,\u201d said Evan Klein, CEO of Satrix Solutions, a customer experience consultancy founded in 2008. \u201cShotSpotter has made continual improvements in customer loyalty and satisfaction over the last five years. They are a company that not only listens to its demanding law enforcement customer base, but also acts on opportunities to improve.\u201d<\/p>\n<p>\u201cThis is a team accomplishment that should make us all incredibly proud,\u201d said Ralph A. Clark, CEO and President of ShotSpotter. \u201cIt takes transformative technologies supported by highly responsive operations, technology, customer service and customer success teams to ensure customers get the value they expect, or better. When law enforcement agencies put their trust in our ShotSpotter solution platform, they can count on us to deliver.\u201d<\/p>\n<p>\n        <strong>Davis <\/strong><br \/>\n        <strong>Named<\/strong><br \/>\n        <strong>VP of Customer Success<\/strong>\n      <\/p>\n<p>In a related move, ShotSpotter also announced the appointment of Regan Davis to the position of Vice President of Customer Success. She will lead a team of former law enforcement executives who ensure customers realize full value of the services through use of best practices. Davis brings more than 25 years of leadership in customer success, strategic partnerships and general management to the company. Prior to joining ShotSpotter, she was Vice President of Customer Success, Support and Professional Services for TapClicks, a leader in marketing technology, and held executive roles in companies such as Yahoo! and Media News Group.<\/p>\n<p>\u201cI am proud to take the helm of this experienced ShotSpotter Customer Success team as we expand our product portfolio and grow our business,\u201d said Regan Davis, ShotSpotter\u2019s Vice President of Customer Success. \u201cShotSpotter is fully engaged to provide superior service and value to our customer base and to help make communities safer.\u201d<\/p>\n<p>\n        <strong>About ShotSpotter<\/strong><br \/>\n        <br \/>ShotSpotter (NASDAQ: SSTI) is a leader in precision policing solutions that enables law enforcement officials to more effectively respond to, investigate and deter crime. The company\u2019s solutions are trusted by more than 100 US cities to help make their communities safer. The platform includes its flagship product, ShotSpotter Respond\u2122, the leading gunshot detection, location and forensic system, and ShotSpotter Connect\u2122, patrol management software to dynamically direct patrol resources to areas of greatest risk and more effectively deter crime. ShotSpotter\u2019s CrimeCenter\u2122 case management software helps detectives connect the dots and share information more effectively to improve case clearance rates. ShotSpotter also serves the corporate and college security markets and has been designated a Great Place to Work<sup>\u00ae<\/sup> Company.<\/p>\n<p align=\"left\">For more media information for ShotSpotter, contact:<\/p>\n<p><strong>Media Contact:<\/strong><br \/>Liz Einbinder\u00a0<br \/>ShotSpotter, Inc.\u00a0<br \/>+1 (510) 794-3147<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=GpSS3k1aWx8mY6hLgJpGNta7QUZMdAFUN7ehtdjC7J7I8Yu8XMxJ4Ro_dsF-55N75MXomvkbHv0u-5Jmm0MO8uwQh4jyXMitr12-TsjHFU-ZV0CTjsWqt7hrUrLUqwoR\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">leinbinder@shotspotter.com<\/a><\/p>\n<p>\n        <strong>Investor Relations Contacts:<\/strong><br \/>\n        <br \/>Matt Glover<br \/>Gateway Investor Relations<br \/>+1 (949) 574-3860<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=77gABCnPJduvU1ksSDlRbUvUnQIcGiIAVHVqIt0JpJlDuvBEY6E_f1xYwKv0USg0MKQUAe743TzmZa5yRjl29kfeFu2xY7QQcFZyZ_IVqac=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">SSTI@gatewayir.com<\/a><\/p>\n<p>JoAnn Horne<br \/>Market Street Partners<br \/>+1 (415) 445-3240<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=orhr4tZkJ4BG4WRtEPEZT32xlmvU1THMr6CEE6sNyNVXg-ty7Ufei4i7jO-aEpCe9bYFlVk54tZ4qld7Mz0nyHfx_tSOkFWL9WUZdTlpBB-nX8CHQpe8rkkix6-pvf0I\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">jhorne@marketstreetpartners.com<\/a><\/p>\n<\/p>\n<p>      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=\" width=\"1\" height=\"1\" \/><br \/>\n      <br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/ml.globenewswire.com\/release\/track\/59d31720-b46e-474e-9045-08a5a88c6b72\" width=\"1\" height=\"1\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Company Appoints Regan Davis as New VP of Customer Success to Sustain High Satisfaction Levels as Company Scales NEWARK, Calif., Dec. 08, 2020 (GLOBE NEWSWIRE) &#8212; ShotSpotter, Inc.\u00a0(Nasdaq: SSTI), a leader in precision policing solutions that help law enforcement to more effectively respond to, investigate and deter crime, today announced it has received a Net Promoter Score (NPS) above the +60% level, considered \u201cWorld Class\u201d, affirming its long-standing commitment to outstanding customer success and satisfaction. The online Customer Loyalty and Satisfaction Survey, conducted in September 2020 by Satrix Solutions, is a business metric measuring overall customer loyalty and the likelihood that a product will be recommended to others. ShotSpotter\u2019s 2020 score is the highest the company has received since beginning &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-395382","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Company Appoints Regan Davis as New VP of Customer Success to Sustain High Satisfaction Levels as Company Scales NEWARK, Calif., Dec. 08, 2020 (GLOBE NEWSWIRE) &#8212; ShotSpotter, Inc.\u00a0(Nasdaq: SSTI), a leader in precision policing solutions that help law enforcement to more effectively respond to, investigate and deter crime, today announced it has received a Net Promoter Score (NPS) above the +60% level, considered \u201cWorld Class\u201d, affirming its long-standing commitment to outstanding customer success and satisfaction. The online Customer Loyalty and Satisfaction Survey, conducted in September 2020 by Satrix Solutions, is a business metric measuring overall customer loyalty and the likelihood that a product will be recommended to others. ShotSpotter\u2019s 2020 score is the highest the company has received since beginning &hellip; Continue reading &quot;ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-08T14:03:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey\",\"datePublished\":\"2020-12-08T14:03:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/\"},\"wordCount\":638,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/\",\"name\":\"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey - Market Newsdesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=\",\"datePublished\":\"2020-12-08T14:03:37+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=\",\"contentUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\",\"name\":\"Market Newsdesk\",\"description\":\"Latest Business News in Real Time\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\",\"name\":\"Newsdesk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"caption\":\"Newsdesk\"},\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/author\\\/newsdesk\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey - Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/","og_locale":"en_US","og_type":"article","og_title":"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey - Market Newsdesk","og_description":"Company Appoints Regan Davis as New VP of Customer Success to Sustain High Satisfaction Levels as Company Scales NEWARK, Calif., Dec. 08, 2020 (GLOBE NEWSWIRE) &#8212; ShotSpotter, Inc.\u00a0(Nasdaq: SSTI), a leader in precision policing solutions that help law enforcement to more effectively respond to, investigate and deter crime, today announced it has received a Net Promoter Score (NPS) above the +60% level, considered \u201cWorld Class\u201d, affirming its long-standing commitment to outstanding customer success and satisfaction. The online Customer Loyalty and Satisfaction Survey, conducted in September 2020 by Satrix Solutions, is a business metric measuring overall customer loyalty and the likelihood that a product will be recommended to others. ShotSpotter\u2019s 2020 score is the highest the company has received since beginning &hellip; Continue reading \"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/","og_site_name":"Market Newsdesk","article_published_time":"2020-12-08T14:03:37+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey","datePublished":"2020-12-08T14:03:37+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/"},"wordCount":638,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/","name":"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey - Market Newsdesk","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/#primaryimage"},"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=","datePublished":"2020-12-08T14:03:37+00:00","author":{"@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"breadcrumb":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/#primaryimage","url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE=","contentUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5ODIyNSMzODYwNTc2IzIwODU3MDE="},{"@type":"BreadcrumbList","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/shotspotter-earns-world-class-nps-rating-in-2020-customer-loyalty-survey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.marketnewsdesk.com\/"},{"@type":"ListItem","position":2,"name":"ShotSpotter Earns \u201cWorld Class\u201d NPS Rating in 2020 Customer Loyalty Survey"}]},{"@type":"WebSite","@id":"https:\/\/www.marketnewsdesk.com\/#website","url":"https:\/\/www.marketnewsdesk.com\/","name":"Market Newsdesk","description":"Latest Business News in Real Time","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.marketnewsdesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979","name":"Newsdesk","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","caption":"Newsdesk"},"url":"https:\/\/www.marketnewsdesk.com\/index.php\/author\/newsdesk\/"}]}},"_links":{"self":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/395382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/comments?post=395382"}],"version-history":[{"count":0,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/395382\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/media?parent=395382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/categories?post=395382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/tags?post=395382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}