{"id":394347,"date":"2020-12-07T09:03:15","date_gmt":"2020-12-07T14:03:15","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=394347"},"modified":"2020-12-07T09:03:15","modified_gmt":"2020-12-07T14:03:15","slug":"evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/","title":{"rendered":"Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021"},"content":{"rendered":"<h2>\nExpect the use of customer data to mature, 5g to move from the drawing board, and the coronavirus pandemic to continue to accelerate digital adoption<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">ENGLEWOOD, Colo., Dec.  07, 2020  (GLOBE NEWSWIRE) &#8212; Evolving Systems,\u00a0Inc. (Nasdaq: EVOL), a leader in real-time digital engagement solutions and services, anticipates a challenging but potentially rewarding year ahead for Communications Service Providers (CSPs) in 2021. Evolving Systems\u2019 leaders expect a number of pressing issues to come to the fore and dominate strategic decision-making in the industry over the next twelve months. These include the following.<\/p>\n<p>The telecoms industry will continue to evolve rapidly both in spite of and as a result of the pandemic:<\/p>\n<ul type=\"disc\">\n<li>5G will continue to roll out with end-users potentially benefitting from more reliable high speed Internet access, while the operators increase their bandwidth capacity allowing them to target new subscriber growth via new services or by taking a bigger share of the marketplace.<\/li>\n<li>There will be an increasing focus and determination to capitalize on customers\u2019 trust.\u00a0Data intimacy, which is yet to be won, can untap many different plays; from digital ID to optimized operations.<\/li>\n<li>Expect a further effort to capitalize on the customer data\u00a0AI offers the opportunity for, a quantum leap in customer experience enhancement by utilizing the data to improve targeting and personalization; getting the right offer, right moment, right customer and right channel thanks to an integrated customer view.<\/li>\n<li>Content monetization will continue to drive alternative revenue streams. The trends towards commoditization of connectivity leaves video as the main element of differentiation, fueled by AI-driven customization. Growth of video streaming will continue to explode with the \u2018reaggregation\u2019 (or rebundling) of streaming offerings, an approach pioneered by players like Amazon and Roku.<\/li>\n<li>The development of the next generation of use cases based on 5G will continue. These include:  <br \/>\u00b0\u00a0 Video surveillance and analytics<br \/>\u00b0\u00a0 Fixed Wireless Access<br \/>\u00b0\u00a0 Immersive experiences<br \/>\u00b0\u00a0 Smart stadiums<br \/>\u00b0\u00a0 eHealth services<br \/>\u00b0\u00a0 Machine remote control<br \/>\u00b0\u00a0 Cloud robotics and process automation Connected Vehicles<\/li>\n<li>We expect there will be greater investment by telcos in networks and platforms next year rather than less. Social lifestyle will continue to evolve from no lifestyle restriction to semi-lifestyle restriction for the better part of 2021. Some business will cease, some business will flourish. New and innovative digital enterprises will emerge. For CSPs, this means either investing in new enterprise applications or acquisition or partnerships from e-Wallets to Virtual malls, OTT services, etc.<\/li>\n<li>Impacts on revenues from the pandemic will mean costs will not only continue to be a focus for telephony services but will be thrust to the top of the agenda. While consumers will struggle with bills and cashflow may be affected, use of mobile will continue to grow, especially data. Services such as Zoom have seen significant growth, as has online shopping and mobile data will continue to enable that. Operators have a unique opportunity to encourage merchants to provide mobile-based services to encourage online shopping. While classic broadband is available in more developed economies, developed economy infrastructure means mobile is crucial for online access. Operators will continue to build their presence in the SME space, providing services to enable retailers to sell online.<\/li>\n<\/ul>\n<p>Network and Activation teams face new challenges<\/p>\n<ul type=\"disc\">\n<li>eSIM will continue to be implemented but will not hit massive numbers as devices with eSIM capability will remain out of reach for the average person. Nevertheless, meeting eSIM infrastructure requirements comes into play now so that, as use of the technology expands, CSPs are ready.<\/li>\n<li>IoT will develop in logistics and delivery, with online sales (due to the pandemic) driving a need for more efficiency to cope with the increased load.<\/li>\n<li>KYC regulation will adjust as the practicalities of an in-person check limits sales and competition among operators.<\/li>\n<\/ul>\n<p>2021 will see Customer Value and Loyalty programs being reinvented; at least the most successful ones<\/p>\n<ul type=\"disc\">\n<li>Operators will continue the search for complimentary offers for consumer and SMEs as their service bundles still tend towards \u2018all-you-can-eat\u2019.<\/li>\n<li>Winning the hearts and minds of our customers will become a core goal. Great customer experience is powerful. It can provide the important emotional connection that is the \u2018missing multiplier\u2019 between operations and what the customer feels. As a result, there will be a focus on building real and meaningful relationships, constantly listening and analyzing customer needs and then adapting quickly to stay relevant and add value \u2018in the moment\u2019.<\/li>\n<li>There will be a new approach to marketing where success is defined from solving customer problems, not pushing products. The CSP will transform activities from traditional, product-push marketing to engaging customers one-to-one.<\/li>\n<li>Conversational marketing will move beyond the simple chatbot, and simple inbound and outbound communication will be replaced by a new approach &#8211; interactive, conversational marketing.<\/li>\n<li>The pandemic has changed consumer sentiment with the result that people are adopting digital habits more rapidly than before and also trying new products and services as a result. Necessity (and lockdown) have been the mothers of invention which translates to new opportunities for connecting with segments that brands previously couldn\u2019t reach. With that said, other players are going to reach your consumers too so CSPs will need to work harder on their loyalty progams than ever before.<\/li>\n<\/ul>\n<p>Matthew Stecker, CEO, Evolving Systems, noted: \u201c2021 will again be challenging for CSPs as traditional end-user expectations have been and continue to be reset in light of the pandemic. But it will also be a year of great opportunity, with internal support infrastructures being redrawn. Those who move quickly to address the challenges will reap substantial rewards in the medium- and long-terms as they emerge from a difficult period well positioned to succeed in a new world. At Evolving Systems, we know better than anyone how state-of-the-art customer communications programs work and the benefits they can deliver in the telecoms industry. Those carriers who are driving innovation in their relationships with customers in this highly competitive market will be the industry leaders for years ahead.\u201d<\/p>\n<p>\n        <strong>About Evolving Systems<sup>\u00ae<\/sup><\/strong>\n      <\/p>\n<p align=\"justify\">Evolving Systems, Inc. (NASDAQ: EVOL) is a provider of real-time digital engagement solutions and services to more than 100 customers in over 60 countries worldwide. The Company\u2019s portfolio includes market-leading solutions and services for real-time analytics, customer acquisition, customer value management and loyalty for telecom, retail and financial services companies. Founded in 1985, the Company has its headquarters in Englewood, Colorado, with offices in Asia, Europe, Africa, South America and North America. For more information, please visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=A6hnAuPaH7K_KRcVxJ39tuByHUeQEbhTFqnsPgPugnJNIrau9zR0iAedC_dwDBIBciFxgRvtotQMqSxwR-bBHg==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">www.evolving.com<\/a><\/p>\n<p>\n        <strong>F<\/strong><br \/>\n        <strong>ollow us on:<\/strong><br \/>\n        <br \/>\n        <strong><br \/>\n          <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=loWpOeDUGaIznpWlR0LwyBlewcFX6zZJor4Ji6aUVnTtXrUAy4SbSIYjPhKgI5ABM3Ai2NRFHN08Y94o7DAEL7r8BscytPgqR5rTrngVGVc=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">LinkedIn<\/a><br \/>\n        <\/strong><br \/>\n        <br \/>\n        <strong><br \/>\n          <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=KYUXz7gVZAXz1cUQ1Ky758F0JWWWZgwxcdOS5JLSpAox_ZCLrktujP88UjreD9ZrZaJ1eWtXtjcLKbvUmGHFiA==\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">Twitter<\/a><br \/>\n        <\/strong>\n      <\/p>\n<p>\n        <strong>Media &amp; <\/strong><br \/>\n        <strong>Analyst<\/strong><br \/>\n        <strong>Relations:<\/strong><br \/>\n        <strong>Sancha<\/strong><br \/>\n        <strong>Brody<\/strong><br \/>\n        <br \/>\n        <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=uOc_sQ_SxOBji8REspOL40cdF-3-OU-5kBELOjC7YHyYFFXACKgrR5RJwTkakFnPxmfM6FV1zy8XGLx0PkyipcqRdlNq2R4JamjU3CEURs8=\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><br \/>\n          <strong>Sancha.brody@evolving.com<\/strong><br \/>\n        <\/a><br \/>\n        <strong>\/ <\/strong><br \/>\n        <strong>+44 (0) 7376 366855<\/strong>\n      <\/p>\n<p>      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5NjM4MiMzODU1MjUyIzIwMjAwODk=\" width=\"1\" height=\"1\" \/><br \/>\n      <br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/ml.globenewswire.com\/release\/track\/9dec40e9-5f50-4799-b1b9-d7ff1c3c4456\" width=\"1\" height=\"1\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Expect the use of customer data to mature, 5g to move from the drawing board, and the coronavirus pandemic to continue to accelerate digital adoption ENGLEWOOD, Colo., Dec. 07, 2020 (GLOBE NEWSWIRE) &#8212; Evolving Systems,\u00a0Inc. (Nasdaq: EVOL), a leader in real-time digital engagement solutions and services, anticipates a challenging but potentially rewarding year ahead for Communications Service Providers (CSPs) in 2021. Evolving Systems\u2019 leaders expect a number of pressing issues to come to the fore and dominate strategic decision-making in the industry over the next twelve months. These include the following. The telecoms industry will continue to evolve rapidly both in spite of and as a result of the pandemic: 5G will continue to roll out with end-users potentially benefitting &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-394347","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Expect the use of customer data to mature, 5g to move from the drawing board, and the coronavirus pandemic to continue to accelerate digital adoption ENGLEWOOD, Colo., Dec. 07, 2020 (GLOBE NEWSWIRE) &#8212; Evolving Systems,\u00a0Inc. (Nasdaq: EVOL), a leader in real-time digital engagement solutions and services, anticipates a challenging but potentially rewarding year ahead for Communications Service Providers (CSPs) in 2021. Evolving Systems\u2019 leaders expect a number of pressing issues to come to the fore and dominate strategic decision-making in the industry over the next twelve months. These include the following. The telecoms industry will continue to evolve rapidly both in spite of and as a result of the pandemic: 5G will continue to roll out with end-users potentially benefitting &hellip; Continue reading &quot;Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-07T14:03:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5NjM4MiMzODU1MjUyIzIwMjAwODk=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021\",\"datePublished\":\"2020-12-07T14:03:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\\\/\"},\"wordCount\":1085,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODA5NjM4MiMzODU1MjUyIzIwMjAwODk=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\\\/\",\"name\":\"Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021 - 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(Nasdaq: EVOL), a leader in real-time digital engagement solutions and services, anticipates a challenging but potentially rewarding year ahead for Communications Service Providers (CSPs) in 2021. Evolving Systems\u2019 leaders expect a number of pressing issues to come to the fore and dominate strategic decision-making in the industry over the next twelve months. These include the following. The telecoms industry will continue to evolve rapidly both in spite of and as a result of the pandemic: 5G will continue to roll out with end-users potentially benefitting &hellip; Continue reading \"Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/","og_site_name":"Market Newsdesk","article_published_time":"2020-12-07T14:03:15+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5NjM4MiMzODU1MjUyIzIwMjAwODk=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021","datePublished":"2020-12-07T14:03:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/"},"wordCount":1085,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODA5NjM4MiMzODU1MjUyIzIwMjAwODk=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/evolving-systems-anticipates-opportunities-for-telecoms-industry-in-2021\/","name":"Evolving Systems Anticipates Opportunities for Telecoms Industry in 2021 - 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