{"id":394165,"date":"2020-12-07T08:03:15","date_gmt":"2020-12-07T13:03:15","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=394165"},"modified":"2020-12-07T08:03:15","modified_gmt":"2020-12-07T13:03:15","slug":"reputation-com-breaks-new-ground-in-reputation-experience-management-with-reputation-score-x","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/reputation-com-breaks-new-ground-in-reputation-experience-management-with-reputation-score-x\/","title":{"rendered":"Reputation.com Breaks New Ground in Reputation Experience Management With Reputation Score X"},"content":{"rendered":"

\nIndustry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It
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REDWOOD CITY, Calif., Dec. 07, 2020 (GLOBE NEWSWIRE) — Reputation.com<\/u><\/a>, provider of the first \u2014 and only \u2014 complete Reputation Experience Management (RXM) platform, today unveiled Reputation Score X, a next-generation reputation measurement tool that showcases not only how a brand\u2019s digital reputation currently measures up against its competitors, but also how it got there and the immediate steps it can take to improve. Available today, Reputation Score X is accessible within the Reputation.com platform at no additional cost to Reputation.com customers.<\/p>\n

“Our customer experience team is thrilled to be using Reputation Score X: it provides our employees with actionable insights based on the conversations they are having with our customers,” said Marc Cannon, Chief Customer Experience Officer, AutoNation. “Reputation Score X is the only true benchmark of what the customer is really thinking, and helps our employees consistently provide a better brand experience.”<\/p>\n

Reputation management is a mission-critical consideration among today\u2019s top brands, as reputations can be made or crushed by a single customer interaction. An important first step is to get an overall read on how a brand performs in the eyes of its target customers and as it compares to direct competitors. To do this, brands often must collect and sift through an overwhelming amount of customer feedback and business data. Distilling this data down to a simple performance metric, at the corporate level or by location, and knowing what to do next to get better can be a significant challenge.<\/p>\n

\u201cWe are excited to see the benefits that Reputation Score X will bring to Renault UK and our dealer partners,\u201d said David Mullins, Customer Experience Manager, Groupe Renault. \u201cThe impact dashboard is clear and functional, and prescribes actions the user must take to improve their score and ultimately promote excellent customer experience. It really is a one stop shop to improve our online presence!\u201d<\/p>\n

Enhancements to Reputation Score X were made based on customer feedback from leading enterprise brands and the experiences they strive to deliver. Users can now closely manage every touchpoint across the customer journey at the corporate, regional or location level, identify issues in need of attention, and act on tailor-made prescriptive recommendations to drive customer retention and revenue growth. A number of enterprise customers with multiple locations enrolled in the beta program saw an average score increase of 69 points. Specifically, Reputation Score X provides:<\/p>\n