{"id":393543,"date":"2020-12-04T09:03:23","date_gmt":"2020-12-04T14:03:23","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=393543"},"modified":"2020-12-04T09:03:23","modified_gmt":"2020-12-04T14:03:23","slug":"five9-wins-2020-aragon-research-innovation-award-for-intelligent-contact-centers-for-the-third-year-in-a-row","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-wins-2020-aragon-research-innovation-award-for-intelligent-contact-centers-for-the-third-year-in-a-row\/","title":{"rendered":"Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row"},"content":{"rendered":"

<\/p>\n

Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row<\/b><\/p>\n

Vendors are selected for Innovation Awards based on the innovation of their product or service<\/i><\/p>\n

SAN RAMON, Calif.–(BUSINESS WIRE<\/a>)–
\nFive9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent contact center, has been named a winner of the 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the third year in a row.\n<\/p>\n

\n\u201cFive9 continues to drive the intelligent contact center market forward,\u201d said Jim Lundy, CEO and Founder of Aragon Research. \u201cRising to meet constantly changing customer expectations can be difficult\u2013let alone during a pandemic. The recent AI product advancements and the company\u2019s latest acquisitions position Five9 in a unique place to not only meet heightened customer expectations but exceed them.\u201d\n<\/p>\n

\nWe believe that this award reflects the true innovation of the Five9 Intelligent Contact Center\u2019s artificial intelligence solutions, digital channels advancements, UC integrations with Zoom Phone and Microsoft Teams, WFO integrations and the launch of many new no-code packaged applications. Additionally, this year, the company announced Five9 Agent Assist, Five9 Intelligent Virtual Assistant, and Five9 VoiceStream applications at the company\u2019s annual Five9 CX Summit. These integrations bring practical AI to the six billion+ minutes of annually recorded voice interactions, and produce tangible improvements in efficiency both in software efficiency and labor efficiency within the contact center. Our commitment to expanding its portfolio is shown by the recent acquisitions of Virtual Observer and Inference Solutions.\n<\/p>\n

\nThe Aragon Innovation Award recognizes providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Five9 was formally presented with the award, virtually, on December 3rd<\/sup>, 2020 at Aragon Transform, the annual Aragon Research awards ceremony.\n<\/p>\n

\n\u201cWe believe that receiving this three-peat win is a true validation of our commitment to continually innovating contact center solutions to create extraordinary customer service experiences,\u201d said Anand Chandrasekaran, EVP of Product Management at Five9. \u201cWe are honored to be recognized by Aragon Research once again, as this fuels our fire to continually innovate and extend the Five9 Intelligent Cloud Contact Center for our customers.\u201d\n<\/p>\n

\nThe identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.\n<\/p>\n

About Five9<\/b><\/p>\n

\nFive9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.\n<\/p>\n

\nFor more information, visit www.five9.com<\/a>.\n<\/p>\n

\nEngage with us @Five9,<\/a>LinkedIn,<\/a>Facebook<\/a>, Blog<\/a>, That\u2019s Genius Podcast<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20201204005055\/en\/<\/a><\/span><\/p>\n

\nFive9
\n
Kendall Taylor
\n
925-231-2196
\n
kendall.taylor@five9.com<\/a><\/p>\n

KEYWORDS:<\/b> California United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Data Management Technology VoIP Telecommunications Software Internet<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
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Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row Vendors are selected for Innovation Awards based on the innovation of their product or service SAN RAMON, Calif.–(BUSINESS WIRE)– Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent contact center, has been named a winner of the 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the third year in a row. \u201cFive9 continues to drive the intelligent contact center market forward,\u201d said Jim Lundy, CEO and Founder of Aragon Research. \u201cRising to meet constantly changing customer expectations can be difficult\u2013let alone during a pandemic. The recent AI product advancements and the company\u2019s latest acquisitions position Five9 in a unique … <\/p>\n

Continue reading “Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-393543","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nFive9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-wins-2020-aragon-research-innovation-award-for-intelligent-contact-centers-for-the-third-year-in-a-row\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row Vendors are selected for Innovation Awards based on the innovation of their product or service SAN RAMON, Calif.–(BUSINESS WIRE)– Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent contact center, has been named a winner of the 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the third year in a row. \u201cFive9 continues to drive the intelligent contact center market forward,\u201d said Jim Lundy, CEO and Founder of Aragon Research. \u201cRising to meet constantly changing customer expectations can be difficult\u2013let alone during a pandemic. 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