{"id":392638,"date":"2020-12-03T08:08:26","date_gmt":"2020-12-03T13:08:26","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=392638"},"modified":"2020-12-03T08:08:26","modified_gmt":"2020-12-03T13:08:26","slug":"spark-matrix-customer-journey-analytics-2020-recognizes-nice-nexidia-as-technology-leader-and-cites-nice-enlighten-as-a-differentiator","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/spark-matrix-customer-journey-analytics-2020-recognizes-nice-nexidia-as-technology-leader-and-cites-nice-enlighten-as-a-differentiator\/","title":{"rendered":"SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator"},"content":{"rendered":"

<\/p>\n

SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator<\/b><\/p>\n

The Quadrant Knowledge report recognizes NICE\u2019s strengths in AI and highlights its sophisticated technology platform, including Journey Excellence Score as distinctive differentiators <\/i><\/p>\n

HOBOKEN, N.J.–(BUSINESS WIRE<\/a>)–NICE (Nasdaq: NICE) <\/b>today announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions for its Customer Engagement Analytics<\/a> offering. In its SPARK Matrix: Customer Journey Analytics 2020 Report, Quadrant Knowledge noted NICE Nexidia\u2019s \u201csophisticated technology platform offering distinctive customer journey analytics differentiators\u201d in the integrated analysis of structured and unstructured customer interactions. NICE ENLIGHTEN<\/a> and Journey Excellence Score<\/a> (JES) feature among the top strengths acknowledged in the report.\n<\/p>\n

Priyanka Panhale, Analyst, Quadrant Knowledge Solutions<\/b>, said, \u201cThe COVID 19 pandemic has impacted organizations globally who are gradually shifting to adopt new business models to sustain themselves in this challenging environment. Nevertheless, brands will continue to invest in their digital capabilities to strengthen operations with a prime focus on delivering an advanced customer experience to gain a competitive advantage in the future. We believe customer engagement analytics solutions, enriched with AI that provide comprehensive insights and drive actions to boost experiences, such as those by NICE Nexidia, are critical for organizations to pivot to success.\u201d\n<\/p>\n

\nThe Quadrant Knowledge report cites several strengths and differentiators for NICE Nexidia Customer Engagement Analytics, including noting that the solution comprises \u201cfull spectrum\u201d journey and interaction analytics, industry-leading AI, intuitive and flexible visualizations, and secure and scalable deployment models.\u201d Another key strength highlighted by Quadrant Knowledge is that NICE ENLIGHTEN \u201cdrives and enhances customer and employee satisfaction by providing deep insights and immediately converting them into actions. Additionally, it enables agents, team leaders, managers, and executives to remotely monitor customer and business-related KPI\u2019s.\u201d NICE Nexidia\u2019s unique Journey Excellence Score (JES), an AI-powered metric to measure customer experience across omnichannel journeys is also noted in the report.\n<\/p>\n

\nThe SPARK Matrix 2020 acknowledges NICE Nexidia\u2019s robust presence in North America as well as its expansion in Europe and Asia Pacific. NICE\u2019s strength in the top verticals, including telecom, healthcare, public sector, banking & financial services, hospitality & travel, and retail and e-commerce, is also noted in the report, in addition to the \u201ccomprehensive\u201d roadmap for these solutions.\n<\/p>\n

Barry Cooper, NICE Enterprise Group President, <\/b>said, \u201cNICE is proud to be recognized by Quadrant Knowledge as a Technology Leader in its inaugural 2020 report evaluating Customer Engagement Analytics solutions. NICE has recently invested heavily in order to re-invent how organizations use CEA solutions to enable them to leapfrog from insights into actions that influence customers\u2019 experiences and journeys. The most significant of these is NICE ENLIGHTEN which is the first comprehensive AI framework for customer engagement which interprets and predicts human behaviors by objectively measuring all interactions. This recognition from Quadrant Knowledge serves as a strong acknowledgment that we deliver on exactly that.\u201d\n<\/p>\n

\nQuadrant Knowledge Solutions\u2019 SPARK Matrix for Customer Journey Analytics provides a snapshot of key market participants and a visual representation of their positioning, along with strategic insights on how each vendor participant ranks related to their competitors across several axis representing a range of performance parameters coinciding with technology excellence and customer impact. These coordinates are then used to create the final SPARK Matrix.\n<\/p>\n

About NICE
\n
<\/b>NICE (Nasdaq: NICE) is the world\u2019s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com<\/a>.\n<\/p>\n

Trademark Note:<\/i> NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE\u2019s marks, please see: www.nice.com\/nice-trademarks<\/a>.\n<\/p>\n

Forward-Looking Statements
\n
<\/i><\/b>This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the \u201cCompany\u201d). In some cases, such forward-looking statements can be identified by terms such as \u201cbelieve,\u201d \u201cexpect,\u201d \u201cseek,\u201d \u201cmay,\u201d \u201cwill,\u201d \u201cintend,\u201d \u201cshould,\u201d \u201cproject,\u201d \u201canticipate,\u201d \u201cplan,\u201d \u201cestimate,\u201d or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company\u2019s growth strategy; success and growth of the Company\u2019s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company\u2019s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the \u201cSEC\u201d). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company\u2019s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.<\/i><\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20201203005548\/en\/<\/a><\/span><\/p>\n

Corporate Media
\n<\/b>
Christopher Irwin-Dudek, +1 201 561 4442, ET
\n
chris.irwin-dudek@nice.com<\/a><\/p>\n

Investors
\n<\/b>
Marty Cohen, +1 551 256 5354, ET
\n
ir@nice.com<\/a><\/p>\n

\nYisca Erez +972 9 775 3798, CET
\n
ir@nice.com<\/a><\/p>\n

KEYWORDS:<\/b> New Jersey United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Hardware Other Professional Services Security Data Management Consumer Electronics Technology Finance Banking Professional Services Other Technology Telecommunications Software Networks VoIP Internet Mobile\/Wireless<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
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SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator The Quadrant Knowledge report recognizes NICE\u2019s strengths in AI and highlights its sophisticated technology platform, including Journey Excellence Score as distinctive differentiators HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions for its Customer Engagement Analytics offering. In its SPARK Matrix: Customer Journey Analytics 2020 Report, Quadrant Knowledge noted NICE Nexidia\u2019s \u201csophisticated technology platform offering distinctive customer journey analytics differentiators\u201d in the integrated analysis of structured and unstructured customer interactions. NICE ENLIGHTEN and Journey Excellence Score (JES) feature among the top strengths acknowledged in the report. Priyanka Panhale, Analyst, Quadrant … <\/p>\n

Continue reading “SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-392638","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nSPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/spark-matrix-customer-journey-analytics-2020-recognizes-nice-nexidia-as-technology-leader-and-cites-nice-enlighten-as-a-differentiator\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator The Quadrant Knowledge report recognizes NICE\u2019s strengths in AI and highlights its sophisticated technology platform, including Journey Excellence Score as distinctive differentiators HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions for its Customer Engagement Analytics offering. In its SPARK Matrix: Customer Journey Analytics 2020 Report, Quadrant Knowledge noted NICE Nexidia\u2019s \u201csophisticated technology platform offering distinctive customer journey analytics differentiators\u201d in the integrated analysis of structured and unstructured customer interactions. NICE ENLIGHTEN and Journey Excellence Score (JES) feature among the top strengths acknowledged in the report. 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In its SPARK Matrix: Customer Journey Analytics 2020 Report, Quadrant Knowledge noted NICE Nexidia\u2019s \u201csophisticated technology platform offering distinctive customer journey analytics differentiators\u201d in the integrated analysis of structured and unstructured customer interactions. NICE ENLIGHTEN and Journey Excellence Score (JES) feature among the top strengths acknowledged in the report. 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