{"id":390710,"date":"2020-12-01T09:03:31","date_gmt":"2020-12-01T14:03:31","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=390710"},"modified":"2020-12-01T09:03:31","modified_gmt":"2020-12-01T14:03:31","slug":"servicenow-names-enterprise-software-veteran-john-ball-to-lead-customer-workflow-business","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-names-enterprise-software-veteran-john-ball-to-lead-customer-workflow-business\/","title":{"rendered":"ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business<\/b><\/p>\n<p>SANTA CLARA, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nServiceNow (NYSE: NOW),<b \/>the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball will lead its Customer Workflow business unit, whose products enable organizations to create seamless customer experiences and drive fierce customer loyalty.\n<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20201201005508\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20201201005508\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20201201005508\/en\/843103\/4\/JB_High_Res.jpg\" alt=\"John Ball, senior vice president and general manager, ServiceNow Customer Workflow business (Photo: Business Wire)\" \/><\/p>\n<p style=\"font-size:85%\">John Ball, senior vice president and general manager, ServiceNow Customer Workflow business (Photo: Business Wire)<\/p>\n<\/div>\n<p>\nBall has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most recently, he served as the executive vice president and general manager of Salesforce\u2019s Einstein AI platform and applications products. As senior vice president and general manager of ServiceNow\u2019s fastest growing business unit, Ball will oversee the strategic direction of its Customer Workflow business and the development of its customer and field service management solutions. He will report to Chirantan \u201cCJ\u201d Desai, chief product officer of ServiceNow.\n<\/p>\n<p>\n\u201cJohn\u2019s expertise developing customer-facing software products combined with his entrepreneurial spirit make him the ideal leader to take our Customer Workflow business to the next level,\u201d Desai said. \u201cAs one of the only companies that can deliver an end-to-end customer experience, we are well-positioned to win in the critical customer service market. ServiceNow delivers omnichannel customer engagements, while uniting the front, middle, and back office, to help teams resolve issues faster, and drive great experiences. We have a tremendous opportunity in Customer Service Management and Field Service Management, and John has a phenomenal background to lead this organization.\u201d\n<\/p>\n<p>\nMore than 1,000 customers use the ServiceNow CSM solution, including Vodafone, which saw a 25-point increase in customer satisfaction and 45 percent increase in productivity. Other industry leaders, including Disney+ and Zoom, are using ServiceNow Customer Workflows to drive customer satisfaction and loyalty.\n<\/p>\n<p>\n\u201cI am excited to join Service Now and lead the Customer Workflow team because of the amazing opportunity before us,\u201d said Ball. \u201cThe no nonsense, \u2018get it done\u2019 team and company culture at Service Now appeals to my engineering roots. Although the industry has made great progress in customer service, we can do better. We all experience customer service in our everyday lives, and we all know that it can and should be better. The Now Platform has what it takes to power this transformation and deliver massively better customer experiences and service efficiencies. The need has never been greater, with every company trying to get closer to customers, go direct to consumers and deliver better experiences.\u201d\n<\/p>\n<p>\nBall holds M.S. degrees in electrical engineering from Georgia Tech and \u00c9cole Sup\u00e9rieure d&#8217;\u00c9lectricit\u00e9 (Supelec), as well as a B.S. in electrical engineering from Rose-Hulman Institute of Technology.\n<\/p>\n<p><b>About ServiceNow<\/b><\/p>\n<p>\nServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud\u2011based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.servicenow.com%2F&amp;esheet=52340317&amp;newsitemid=20201201005508&amp;lan=en-US&amp;anchor=www.servicenow.com&amp;index=1&amp;md5=a9aa01e7b053eb6ce120ba0d34d9058b\">www.servicenow.com<\/a>.\n<\/p>\n<p>\n\u00a9 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and\/or registered trademarks of ServiceNow, Inc. in the United States and\/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201201005508r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20201201005508\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20201201005508\/en\/<\/a><\/span><\/p>\n<p>\nJim Brady<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:jim.brady@servicenow.com\">jim.brady@servicenow.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Technology Internet Data Management<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20201201005508\/en\/788155\/3\/ServiceNow_logo_registered_april_28_2020.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20201201005508\/en\/843103\/3\/JB_High_Res.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">John Ball, senior vice president and general manager, ServiceNow Customer Workflow business (Photo: Business Wire)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business SANTA CLARA, Calif.&#8211;(BUSINESS WIRE)&#8211; ServiceNow (NYSE: NOW),the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball will lead its Customer Workflow business unit, whose products enable organizations to create seamless customer experiences and drive fierce customer loyalty. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20201201005508\/en\/ John Ball, senior vice president and general manager, ServiceNow Customer Workflow business (Photo: Business Wire) Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most recently, he served as the executive vice president and &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-names-enterprise-software-veteran-john-ball-to-lead-customer-workflow-business\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-390710","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-names-enterprise-software-veteran-john-ball-to-lead-customer-workflow-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business SANTA CLARA, Calif.&#8211;(BUSINESS WIRE)&#8211; ServiceNow (NYSE: NOW),the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball will lead its Customer Workflow business unit, whose products enable organizations to create seamless customer experiences and drive fierce customer loyalty. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20201201005508\/en\/ John Ball, senior vice president and general manager, ServiceNow Customer Workflow business (Photo: Business Wire) Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. 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