{"id":387562,"date":"2020-11-24T08:03:36","date_gmt":"2020-11-24T13:03:36","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=387562"},"modified":"2020-11-24T08:03:36","modified_gmt":"2020-11-24T13:03:36","slug":"uber-partners-with-bond-brand-loyalty-to-bring-last-mile-on-demand-delivery-ahead-of-holiday-rush","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/uber-partners-with-bond-brand-loyalty-to-bring-last-mile-on-demand-delivery-ahead-of-holiday-rush\/","title":{"rendered":"Uber Partners with Bond Brand Loyalty to Bring Last-Mile On-demand Delivery ahead of Holiday Rush"},"content":{"rendered":"

\nUber Canada launches Direct, an unmatched real-time delivery solution that reduces fulfillment to hours vs. days
\n<\/h2>\n
\n

TORONTO and NEW YORK, Nov. 24, 2020 (GLOBE NEWSWIRE) — Uber announced today the introduction of Uber Direct, a new and operationally efficient way for Canadian retailers to manage their delivery process, reach their customers, and quickly deliver right to their doorstep\u2014without contact. Ahead of the holiday season, a much-needed evolution of e-commerce and fulfillment, Uber is also pleased to announce its collaboration with Bond Brand Loyalty, Inc. to bring a new purchase and redemption experience to brands and their clients\u2019 millions of reward program members.<\/p>\n

The transformative solution that leverages Uber Direct\u2019s technology allows retail e-commerce and loyalty program operators to meet customers\u2019 rising expectations for fast and convenient delivery. Customers who make purchases or redeem loyalty points for rewards can have their items delivered within hours versus days via traditional delivery methods. <\/p>\n

Uber Direct builds upon Uber Eats\u2019 recent expansion into grocery and convenience-store delivery. Retailers and manufacturers can now leverage Uber\u2019s technology as an operationally efficient way to move goods between locations and into the hands of customers. With the scale and reliability of Uber, Bond is setting a new standard of fulfillment and delivery, connecting the last mile of e-commerce with loyalty.<\/p>\n

\u201cWith the pandemic, delivery has evolved from a luxury to a utility as businesses look for\u2014and consumers expect\u2014real-time fulfillment,\u201d said Ronnie Gurion,\u00a0General Manager, Uber for Business. \u201cWe\u2019re pleased to partner with Bond Brand Loyalty to accelerate their delivery standard for loyalty point rewards from days to within hours.\u201d<\/p>\n

\u201cSolving complex customer challenges in this new norm requires new approaches and innovative digital solutions that give consumers confidence that their items are assuredly en route, and a rewarding immediate gratification feeling,\u201d said\u00a0Sean Claessen, Chief Strategy Officer for Bond. \u201cBy combining Bond\u2019s leading customer experience and loyalty thinking and platform with Uber\u2019s best-in-class technology, we\u2019re ushering in a new era of customer experience. This move is part of the next step in Bond\u2019s broader customer-linking plans and we are exceedingly excited about the road ahead with Uber.\u201d\u00a0\u00a0<\/p>\n

Research shows that consumers will form new brand loyalties based on availability and delivery speed. Nearly three-quarters (74%) of consumers surveyed said same-day delivery increased their brand loyalty. In addition, Bond\u2019s Loyalty Report<\/a> found that the top drivers of loyalty when it comes to redemption include ease of the redemption process and time it takes to receive redeemed rewards (a 6.8X satisfaction lift).<\/p>\n

Consumers have prioritized convenience and immediacy for years, declaring in research that nearly a third of them are entirely willing to pay a premium for an increased level of service. And our pilot with Uber confirms the attitudinal data holds true in real life, with consumers demonstrating significantly higher satisfaction, two-fold (2X) promoters in NPS scoring, and an increased propensity to repeat a transaction like this again. <\/p>\n

Having already worked to integrate Uber rides and eats into the rewards experience of several major bank credit card reward portfolios, popular consumer engagement programs, contests, and promotions, Bond is excited to bring a better experience to customers now in delivery and fulfilment of other items they\u2019re after\u2014with the scale, reliability, and convenience of Uber.<\/p>\n

To learn more, read our latest blogpost A\u00a0CX\u00a0Game-Changer\u00a0Puts\u00a0Loyalty\u00a0in\u00a0The\u00a0Fast Lane<\/a>.<\/p>\n

About Bond<\/strong>
Bond Brand Loyalty, Inc. solves complex customer challenges with a unique blend of human-centered design, data science, and loyalty mechanics that transforms how brands win, serve, and keep customers. Working globally with iconic brands, Bond designs, builds, and operates digital and human experiences that create measurable, authentic, and long-lasting relationships through a combination of solutions that includes customer experience design, loyalty consulting and management, CRM and digital marketing, research and analytics, channel and employee engagement, and program technology and platforms.\u00a0For\u00a0more information, visit\u00a0bondbrandloyalty.com<\/u><\/strong><\/a>,<\/u><\/strong><\/a>\u00a0follow Bond on\u202fLinkedIn<\/u><\/strong><\/a>\u202fand\u202fTwitter<\/u><\/strong><\/a>, or connect by phone at 1-844-277-2663.<\/p>\n

\n About Uber<\/strong>
\n
Uber\u2019s mission is to create opportunity through movement. We started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button? More than 15 billion trips later, we\u2019re building products to get people closer to where they want to be. By changing how people, food, and things move through cities, Uber is a platform that opens up the world to new possibilities.<\/p>\n

For more information, please contact:<\/p>\n

Richard Lane
Bond Brand Loyalty
pr@bondbrandloyalty.com<\/a><\/p>\n

Laura Miller\u00a0
Uber Canada
laura.miller@uber.com<\/a><\/p>\n

A photo accompanying this announcement is available at https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/981924e0-5074-4898-ac03-18f03d7ad49c<\/a>\u00a0<\/p>\n


\n
\n \n <\/div>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Uber Canada launches Direct, an unmatched real-time delivery solution that reduces fulfillment to hours vs. days TORONTO and NEW YORK, Nov. 24, 2020 (GLOBE NEWSWIRE) — Uber announced today the introduction of Uber Direct, a new and operationally efficient way for Canadian retailers to manage their delivery process, reach their customers, and quickly deliver right to their doorstep\u2014without contact. Ahead of the holiday season, a much-needed evolution of e-commerce and fulfillment, Uber is also pleased to announce its collaboration with Bond Brand Loyalty, Inc. to bring a new purchase and redemption experience to brands and their clients\u2019 millions of reward program members. The transformative solution that leverages Uber Direct\u2019s technology allows retail e-commerce and loyalty program operators to meet customers\u2019 … <\/p>\n

Continue reading “Uber Partners with Bond Brand Loyalty to Bring Last-Mile On-demand Delivery ahead of Holiday Rush”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-387562","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nUber Partners with Bond Brand Loyalty to Bring Last-Mile On-demand Delivery ahead of Holiday Rush - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/uber-partners-with-bond-brand-loyalty-to-bring-last-mile-on-demand-delivery-ahead-of-holiday-rush\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Uber Partners with Bond Brand Loyalty to Bring Last-Mile On-demand Delivery ahead of Holiday Rush - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Uber Canada launches Direct, an unmatched real-time delivery solution that reduces fulfillment to hours vs. days TORONTO and NEW YORK, Nov. 24, 2020 (GLOBE NEWSWIRE) — Uber announced today the introduction of Uber Direct, a new and operationally efficient way for Canadian retailers to manage their delivery process, reach their customers, and quickly deliver right to their doorstep\u2014without contact. 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