{"id":386418,"date":"2020-11-23T03:33:20","date_gmt":"2020-11-23T08:33:20","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=386418"},"modified":"2020-11-23T03:33:20","modified_gmt":"2020-11-23T08:33:20","slug":"vonage-powers-customer-support-communications-and-authentication-solutions-for-global-manufacturer-fisher-paykel","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/vonage-powers-customer-support-communications-and-authentication-solutions-for-global-manufacturer-fisher-paykel\/","title":{"rendered":"Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher &amp; Paykel"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher &amp; Paykel<\/b><\/p>\n<p>SINGAPORE&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.vonage.com&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=Vonage&amp;index=1&amp;md5=bc7ea0bfe143785ec759e4cc3b63a4cb\">Vonage<\/a> (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.fisherpaykel.com%2Fau%2F&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=Fisher+%26amp%3B+Paykel&amp;index=2&amp;md5=924292b42f59c973d8f3e3a75bc0ca28\">Fisher &amp; Paykel<\/a>, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom and the United States.\n<\/p>\n<p>\nFisher &amp; Paykel is using <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.vonage.sg%2Fcommunications-apis%2Fmessages%2F&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=Vonage%26%238217%3Bs+Messages+API&amp;index=3&amp;md5=caec30b12e507220a6b93b2ab7368de5\">Vonage\u2019s Messages API<\/a> to provide instant maintenance support notifications via SMS and enhance post-sale services. The Vonage Messages API embedded within Fisher &amp; Paykel\u2019s platform delivers automated and instant SMS confirmations and reminders on all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment. Fisher &amp; Paykel also uses Vonage to send follow up messages for customer feedback once a job is completed to make ongoing service improvements.\n<\/p>\n<p>\nDigital customer experiences continue to play a huge role in engaging with and retaining customers. According to <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ey.com%2Fen_gl%2Fconsumer-products-retail%2Fchanging-customer-behavior-growth-strategy&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=EY&amp;index=4&amp;md5=548d38fd0dc486b3e23ce1de6bfb2f9d\">EY<\/a>, prioritising customers\u2019 digital journeys and creating new ways to serve customers through virtualised services will help brands meet customer expectations post COVID-19.\n<\/p>\n<p>\n\u201cToday\u2019s customers want to be responded to instantly. They want regular updates from businesses and, more importantly, a two-way communications channel that allows them to share their concerns and feedback quickly and easily,\u201d said Fisher &amp; Paykel Appliances EVP Marketing and Customer Experience, Rudi Khoury. \u201cWith Vonage APIs we are able to communicate with customers promptly and create a unique experience giving them control at their fingertips. Vonage also helps Fisher &amp; Paykel make the customer journey \u2013 from booking a technician and confirming the appointment to evaluating our service \u2013 a seamless process and closes any gaps in customer communications.\u201d\n<\/p>\n<p>\n\u201cDelivering prompt customer service across multiple countries in a consistent manner can be a challenge. Businesses need a fast and efficient way to reach their customers no matter where they are in the world. Vonage APIs allow companies to instantly reach their customers through their preferred channels at reduced costs, enabling businesses to effectively communicate with their customers and create a better customer experience,\u201d said Sunny Rao, Vonage Senior Vice President and General Manager for the Asia Pacific region.\n<\/p>\n<p>\nWith an ever-growing network of more than one million registered developers, the Vonage Communications Platform makes it easy for businesses to use APIs to disrupt their industries, and enable the type of business continuity, remote work, and remote delivery of services that is so essential in today&#8217;s environment. Vonage APIs allow developers to easily enhance and build innovative customer experiences directly into their existing applications and devices. The Vonage Communications Platform offers a full suite of programmable voice, video, messaging, and email services to forward-thinking businesses worldwide. Through its partners, Vonage\u2019s platform is at the center of many notable transformational projects in the APAC region, and a de facto for startups.\n<\/p>\n<p>\nTo find out more about Vonage, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.vonage.com&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=www.vonage.com&amp;index=5&amp;md5=060249b60906d29e1087f75a2c121777\">www.vonage.com<\/a><\/p>\n<p class=\"bwalignc\">\n###\n<\/p>\n<p><b>About Vonage<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.vonage.com%2F&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=Vonage&amp;index=6&amp;md5=674d8fa37805ffb7a2bc71f156e26ad7\">Vonage<\/a> (Nasdaq: VG), a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage&#8217;s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage&#8217;s fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.\n<\/p>\n<p>\nVonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Australia and Asia. To follow Vonage on Twitter, please visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2Fvonage&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=twitter.com%2Fvonage&amp;index=7&amp;md5=5c7fadf25a962715e446daa0d9c731e1\">twitter.com\/vonage<\/a>. To become a fan on Facebook, go to <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Ffacebook.com%2Fvonage&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=facebook.com%2Fvonage&amp;index=8&amp;md5=79d75d0d69e66792b9c83071385f5f85\">facebook.com\/vonage<\/a>. To subscribe on YouTube, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fyoutube.com%2Fvonage&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=youtube.com%2Fvonage&amp;index=9&amp;md5=dfdc107e1e6468a768e99515bd2c0aeb\">youtube.com\/vonage<\/a>.\n<\/p>\n<p><b>About Fisher &amp; Paykel<\/b><\/p>\n<p>\nFisher &amp; Paykel, New Zealand\u2019s award-winning appliance brand, has been selling products to change the way people live since 1934. Over time the company has grown into a global organization, now operating in 30 countries with over 4,000 employees and manufacturing in Italy, Thailand and Mexico.\n<\/p>\n<p>\nFisher &amp; Paykel\u2019s design heritage is founded on a pioneering spirit and a culture of curiosity that has challenged conventional appliance design to consistently deliver products tailored to human needs. The company is committed to ongoing research and development with a culture of open innovation, which allows people to work collaboratively to find insights and ideas that connect with customers and respect the planet.\n<\/p>\n<p>\nFisher &amp; Paykel believes everybody deserves good design, because good design is all about making life better. It has built its success on understanding its consumers and designing innovative products such as the award-winning DishDrawer\u2122 Dishwasher \u2013 the world\u2019s first dishwasher in a drawer and the class-leading CoolDrawer\u2122 multi-temperature drawer.\n<\/p>\n<p>\nA part of the wider Haier Group since 2012, Fisher &amp; Paykel has strengthened its presence as a premium home appliance brand. Fisher &amp; Paykel\u2019s New Zealand Design Centre, based at two locations in Auckland and Dunedin, has been recognized as one of the wider Haier Group&#8217;s five global research and development centers of excellence.\n<\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.fisherpaykel.com%2F&amp;esheet=52333861&amp;newsitemid=20201123005681&amp;lan=en-US&amp;anchor=www.fisherpaykel.com&amp;index=10&amp;md5=9ea617e071c7b253306854907a1e1cfd\">www.fisherpaykel.com<\/a><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201123005681r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20201123005681\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20201123005681\/en\/<\/a><\/span><\/p>\n<p><b>Vonage Media Contact<br \/>\n<\/b><br \/>Elise Leonard<br \/>\n<br \/>+1 732-837-3801<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:elise.leonard@vonage.com\">elise.leonard@vonage.com<\/a><\/p>\n<p><b>Vonage Investor Contact<br \/>\n<\/b><br \/>Hunter Blankenbaker<br \/>\n<br \/>+1 732-444-4926<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:hunter.blankenbaker@vonage.com\">hunter.blankenbaker@vonage.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Asia Pacific Singapore<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Marketing Data Management Communications Technology Telecommunications Mobile\/Wireless Networks<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20201123005681\/en\/820880\/3\/Vonage_16x9_Logo_%281%29.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher &amp; Paykel SINGAPORE&#8211;(BUSINESS WIRE)&#8211;Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher &amp; Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom and the United States. Fisher &amp; Paykel is using Vonage\u2019s Messages API to provide instant maintenance support notifications via SMS and enhance post-sale services. The Vonage Messages API embedded within Fisher &amp; Paykel\u2019s platform delivers automated and instant SMS confirmations and reminders on all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment. Fisher &amp; Paykel also uses Vonage to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/vonage-powers-customer-support-communications-and-authentication-solutions-for-global-manufacturer-fisher-paykel\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher &amp; Paykel&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-386418","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher &amp; Paykel - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/vonage-powers-customer-support-communications-and-authentication-solutions-for-global-manufacturer-fisher-paykel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher &amp; Paykel - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher &amp; Paykel SINGAPORE&#8211;(BUSINESS WIRE)&#8211;Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher &amp; Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom and the United States. Fisher &amp; Paykel is using Vonage\u2019s Messages API to provide instant maintenance support notifications via SMS and enhance post-sale services. The Vonage Messages API embedded within Fisher &amp; Paykel\u2019s platform delivers automated and instant SMS confirmations and reminders on all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment. 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Fisher &amp; Paykel is using Vonage\u2019s Messages API to provide instant maintenance support notifications via SMS and enhance post-sale services. The Vonage Messages API embedded within Fisher &amp; Paykel\u2019s platform delivers automated and instant SMS confirmations and reminders on all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment. 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