{"id":384738,"date":"2020-11-19T06:33:09","date_gmt":"2020-11-19T11:33:09","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=384738"},"modified":"2020-11-19T06:33:09","modified_gmt":"2020-11-19T11:33:09","slug":"nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/","title":{"rendered":"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers<\/b><\/p>\n<p class=\"bwalignc\"><i>Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution continuously scans millions of calls to proactively identify fraudulent behavior and protect brand reputation<\/i><\/p>\n<p>HOBOKEN, N.J.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<b>NICE (Nasdaq: NICE) <\/b>today unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN&#8217;s comprehensive Customer Engagement AI platform with the company\u2019s voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behavior and uncover previously unidentified fraudsters. Adopting a proactive approach, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nice.com%2Fengage%2Fsolution-videos-and-demos%2Fnice-enlighten-fraud-prevention-demo-video%2F%3Futm_source%3DPR%26utm_medium%3DPR%26utm_campaign%3DPR&amp;esheet=52331582&amp;newsitemid=20201119005545&amp;lan=en-US&amp;anchor=NICE+ENLIGHTEN+Fraud+Prevention&amp;index=1&amp;md5=19932a670357211de2dc9f767e148703\">NICE ENLIGHTEN Fraud Prevention<\/a> significantly reduces fraud losses and handling time while protecting consumers and improving their experience.\n<\/p>\n<p>\n\u201cContact center fraud is growing in frequency, breadth and sophistication,\u201d observes <b>Dan Miller, Lead Analyst at Opus Research<\/b>. \u201cNICE ENLIGHTEN Fraud Prevention stands out as an integrated, pre-emptive AI-based Fraud Prevention solution that actively prevents malicious activities with minimum additional effort from customers.\u201d\n<\/p>\n<p>\nUnlike most technologies that focus on a single call, NICE ENLIGHTEN Fraud Prevention includes powerful AI interpretive and predictive models that scan millions of voice interactions over time to detect abnormal, risky behavior including requests to change addresses or authentication methods without relying on agents to manually capture dispositions. <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nice.com%2Fengage%2Fpress-releases%2FNICE-Launches-First-of-its-Kind-Proactive-Fraudster-Exposure-Solution-Driving-a-Quantum-Leap-in-Identity-Theft-Prevention-641%2F%3Futm_source%3DPR%26utm_medium%3DPR%26utm_campaign%3DPR&amp;esheet=52331582&amp;newsitemid=20201119005545&amp;lan=en-US&amp;anchor=NICE%27s+Proactive+Fraudster+Exposure&amp;index=2&amp;md5=f7890038390f2eec1e9be31e7983e921\">NICE&#8217;s Proactive Fraudster Exposure<\/a> voice biometrics capability included within the solution is then used to expose perpetrators and create a ranked and prioritized list of suspected fraudsters. Importantly, the solution is self-training, constantly learning from identified behaviors, continuously updating its AI models and thus consistently improving results. With this novel solution, organizations can protect customers from account takeover and prevent exposure of personally identifiable information, reduce fraud losses, optimize fraud analyst team efficiency and safeguard brand loyalty.\n<\/p>\n<p>\n&#8220;We are proud to bring yet another market-first offering with NICE ENLIGHTEN Fraud Prevention,&#8221; <b>Barry Cooper, President, NICE Enterprise Group<\/b>, said. &#8220;NICE ENLIGHTEN is NICE\u2019s AI platform with models specific to the Customer Engagement domain. A number of solutions across our portfolio are being infused with AI from NICE ENLIGHTEN including our Proactive Fraudster Exposure solution. NICE ENLIGHTEN Fraud Prevention ensures that fraudsters are rapidly and proactively stopped in their tracks so organizations can protect their customers and their brand. We believe that by bringing AI to Fraud Prevention we provide organizations with the agility that makes it even more difficult for the fraudsters to win.&#8221;\n<\/p>\n<p><b>About NICE<br \/>\n<br \/><\/b>NICE (Nasdaq: NICE) is the world\u2019s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nice.com%2F%3Futm_source%3Dweb%26utm_medium%3Dpr&amp;esheet=52331582&amp;newsitemid=20201119005545&amp;lan=en-US&amp;anchor=www.nice.com&amp;index=3&amp;md5=189e5c65b054ba68bd18b5208a6b41be\">www.nice.com<\/a>.\n<\/p>\n<p><i>Trademark Note:<\/i> NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE\u2019s marks, please see: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.nice.com%2Fnice-trademarks&amp;esheet=52331582&amp;newsitemid=20201119005545&amp;lan=en-US&amp;anchor=www.nice.com%2Fnice-trademarks&amp;index=4&amp;md5=5fdbd1c7729d0bf7bb96b9d0db669c4f\">www.nice.com\/nice-trademarks<\/a>.\n<\/p>\n<p><b><i>Forward-Looking Statements<br \/>\n<br \/><\/i><\/b><i>This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the \u201cCompany\u201d). In some cases, such forward-looking statements can be identified by terms such as \u201cbelieve,\u201d \u201cexpect,\u201d \u201cseek,\u201d \u201cmay,\u201d \u201cwill,\u201d \u201cintend,\u201d \u201cshould,\u201d \u201cproject,\u201d \u201canticipate,\u201d \u201cplan,\u201d \u201cestimate,\u201d or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company\u2019s growth strategy; success and growth of the Company\u2019s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company&#8217;s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company\u2019s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the \u201cSEC\u201d). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company&#8217;s reports filed from time to time with the SEC, including the Company\u2019s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.<\/i><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201119005545r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20201119005545\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20201119005545\/en\/<\/a><\/span><\/p>\n<p><b>Corporate Media<br \/>\n<\/b><br \/>Christopher Irwin-Dudek, +1 201 561 4442, ET, <a rel=\"nofollow\" href=\"mailto:chris.irwin-dudek@nice.com\">chris.irwin-dudek@nice.com<\/a><\/p>\n<p><b>Investors<br \/>\n<\/b><br \/>Marty Cohen, +1 551 256 5354, ET, <a rel=\"nofollow\" href=\"mailto:ir@nice.com\">ir@nice.com<br \/>\n<\/a><br \/>Yisca Erez, +972 9 775 3798, CET, <a rel=\"nofollow\" href=\"mailto:ir@nice.com\">ir@nice.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America New Jersey<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Security Technology VoIP Other Technology Telecommunications Mobile\/Wireless Software<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20201119005545\/en\/532501\/3\/NICE-LOGO-300px-web.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution continuously scans millions of calls to proactively identify fraudulent behavior and protect brand reputation HOBOKEN, N.J.&#8211;(BUSINESS WIRE)&#8211;NICE (Nasdaq: NICE) today unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN&#8217;s comprehensive Customer Engagement AI platform with the company\u2019s voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behavior and uncover previously unidentified fraudsters. Adopting a proactive approach, NICE ENLIGHTEN Fraud Prevention significantly reduces fraud losses and handling time while protecting consumers and improving their &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-384738","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution continuously scans millions of calls to proactively identify fraudulent behavior and protect brand reputation HOBOKEN, N.J.&#8211;(BUSINESS WIRE)&#8211;NICE (Nasdaq: NICE) today unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN&#8217;s comprehensive Customer Engagement AI platform with the company\u2019s voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behavior and uncover previously unidentified fraudsters. Adopting a proactive approach, NICE ENLIGHTEN Fraud Prevention significantly reduces fraud losses and handling time while protecting consumers and improving their &hellip; Continue reading &quot;NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-19T11:33:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201119005545r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers\",\"datePublished\":\"2020-11-19T11:33:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\\\/\"},\"wordCount\":910,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20201119005545r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\\\/\",\"name\":\"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/","og_locale":"en_US","og_type":"article","og_title":"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers - Market Newsdesk","og_description":"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution continuously scans millions of calls to proactively identify fraudulent behavior and protect brand reputation HOBOKEN, N.J.&#8211;(BUSINESS WIRE)&#8211;NICE (Nasdaq: NICE) today unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN&#8217;s comprehensive Customer Engagement AI platform with the company\u2019s voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behavior and uncover previously unidentified fraudsters. Adopting a proactive approach, NICE ENLIGHTEN Fraud Prevention significantly reduces fraud losses and handling time while protecting consumers and improving their &hellip; Continue reading \"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/","og_site_name":"Market Newsdesk","article_published_time":"2020-11-19T11:33:09+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201119005545r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers","datePublished":"2020-11-19T11:33:09+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/"},"wordCount":910,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201119005545r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-unveils-enlighten-fraud-prevention-powered-by-ai-and-voice-biometrics-to-empower-contact-centers-in-safeguarding-consumers\/","name":"NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers - 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