{"id":384279,"date":"2020-11-18T12:34:16","date_gmt":"2020-11-18T17:34:16","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=384279"},"modified":"2020-11-18T12:34:16","modified_gmt":"2020-11-18T17:34:16","slug":"ttec-reimagines-remote-workplaces-for-businesses-and-employees-worldwide-with-their-humanify-cloud-home-platform","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-reimagines-remote-workplaces-for-businesses-and-employees-worldwide-with-their-humanify-cloud-home-platform\/","title":{"rendered":"TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify\u00ae Cloud @home Platform"},"content":{"rendered":"<div class=\"xn-newslines\">\n<h2 class=\"xn-hedline\">Humanify\u00ae Cloud @home hits 100K user milestone as pandemic keeps workers home<\/h2>\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p>\n        <span class=\"xn-location\">DENVER<\/span>, <span class=\"xn-chron\">Nov. 18, 2020<\/span> \/PRNewswire\/ &#8212; <\/p>\n<ul type=\"disc\">\n<li>TTEC&#8217;s Humanify\u00ae Cloud @home platform has enabled over <span class=\"xn-money\">100K<\/span> users to work remotely in 2020 with secure, cloud-based technology, exceptional employee experiences, and a suite of AI solutions that ensure resiliency and long-term remote workforce success. <\/li>\n<li>Its intelligent automation engine optimizes costs and enhances business value by digitizing the customer journey, allowing brands to deliver truly omnichannel experiences. <\/li>\n<li>Where TTEC clients deployed Humanify Cloud @home, they experienced a 74% increase in NPS, a 43% reduction in employee attrition, and nearly 80% reduction in the time to onboard new employee onboarding and remote-worker setup time.<\/li>\n<\/ul>\n<p>\n        <b>TTEC Holdings, Inc.<\/b> (NASDAQ: TTEC), a leading Customer Experience as a Service (CXaaS) solution to many of the world&#8217;s most iconic and disruptive brands, revealed that over <span class=\"xn-money\">100K<\/span> remote workers have been enabled on its <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2986602-1&amp;h=3701998036&amp;u=https%3A%2F%2Fwww.ttec.com%2Fhumanify-at-home-platform&amp;a=Humanify+Cloud+%40home+platform\" rel=\"nofollow noopener noreferrer\">Humanify Cloud @home platform<\/a>\u00a0in 2020. <\/p>\n<p>This milestone was achieved because of three critical factors:<\/p>\n<ul type=\"disc\">\n<li>\n          <b>Secure, intelligent, cloud-based technology: <\/b>The Humanify Cloud @home platform integrates collaboration, workforce management, and intelligent automation to simplify the technology ecosystem required to move to a highly secure @home environment. <\/li>\n<li>\n          <b>Enhanced employee experiences: <\/b>TTEC&#8217;s focus on employee experiences powered by the Humanify Cloud @home collaboration tools demonstrate how passionate and engaged employees facilitate and accelerate complex change management across the workforce. <\/li>\n<li>\n          <b>AI-enabled best-of-breed suite of tools: <\/b>TTEC&#8217;s suite of intelligent automation solutions including RPA\/RDA, chatbots\/IVA&#8217;s, speech analytics, and training simulators enable employee success in an @home and remote working delivery model. <\/li>\n<\/ul>\n<p>&#8220;Humanify Cloud @home combines security, collaboration, and intelligent automation technologies to enable organizations to deliver exceptional employee and customer experiences from anywhere,&#8221; said <span class=\"xn-person\">Ken Tuchman<\/span>, TTEC&#8217;s Founder, CEO, and Chairman. &#8220;Regardless of the changes brought on by the pandemic, our cloud-based and digital-first tools positions us and our clients for resiliency.&#8221;<\/p>\n<p>TTEC, one of the largest enablers of remote work technology globally, has helped its clients to rapidly shift to remote work and achieve exceptional results. 74% of clients experienced an increase in NPS and reduced attrition by 43% when they deployed Humanify Cloud @home. In addition, by enabling employees to bring their own device, customers were able to reduce new employee onboarding time and reduce remote-worker technology setup time by nearly 80%. <\/p>\n<p>\n        <span class=\"xn-person\">Judi Hand<\/span>, Chief Revenue Officer at TTEC, reflected on how businesses have evolved during the pandemic: &#8220;In the beginning, survival was dependent on managing the logistics of moving everyone and everything to an @home environment. As workers have continued to work longer from home, thriving depends on managing the more existential issues that matter to employees, such as continuous growth and development while eliminating repetitive and mundane tasks. Without the investment we have made in the Humanify Cloud @home platform including our intelligent automation partnerships, and our disruptive innovation, it would not be possible to thrive in this remote work environment and achieve the revenue records we set in 2020.&#8221;<\/p>\n<p>Learn how to protect your customer relationships with <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2986602-1&amp;h=2091961969&amp;u=https%3A%2F%2Fwww.ttec.com%2Fhumanify-at-home-platform&amp;a=Humanify+%40home\" rel=\"nofollow noopener noreferrer\">Humanify @home<\/a>.<\/p>\n<p>\n        <b>Additional Resources:\u00a0<\/b>\n      <\/p>\n<ul type=\"disc\">\n<li>Learn more about <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2986602-1&amp;h=1241174221&amp;u=https%3A%2F%2Fwww.ttec.com%2Fhumanify-at-home-platform&amp;a=TTEC%27s+Humanify+%40home+platform\" rel=\"nofollow noopener noreferrer\">TTEC&#8217;s Humanify @home platform<\/a><\/li>\n<li>Get your <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2986602-1&amp;h=3461436485&amp;u=https%3A%2F%2Fwww.ttec.com%2Fresources%2Fcheat-sheets%2Fdigital-cx-ultimate-crisis-planning-tool&amp;a=Ultimate+Crisis+Planning+Tool+for+Digital+CX\" rel=\"nofollow noopener noreferrer\">Ultimate Crisis Planning Tool for Digital CX<\/a><\/li>\n<li>Download your <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2986602-1&amp;h=1737792822&amp;u=https%3A%2F%2Fwww.ttec.com%2Fresources%2Fworkbooks-and-toolkits%2Feffortless-experiences&amp;a=Effortless+Experiences+Toolkit\" rel=\"nofollow noopener noreferrer\">Effortless Experiences Toolkit<\/a><\/li>\n<li>Check out TTEC&#8217;s prestigious list of <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2986602-1&amp;h=2039705220&amp;u=https%3A%2F%2Fwww.ttec.com%2Fcompany%2Fnewsroom%2Fawards&amp;a=awards+and+recognition\" rel=\"nofollow noopener noreferrer\">awards and recognition<\/a>, including recent recognition as a Leader in Forrester&#8217;s Omnichannel Wave<\/li>\n<\/ul>\n<p>\n        <b>Tweet This:<\/b>\u00a0.@TTEClife shares the 3 critical things you need: the Humanify Cloud @home platform, incredible employee experiences, and its AI-enabled, best-of-breed suite of tools, to be effective in a COVID-19 remote working environment. <\/p>\n<p>\n        <b>About TTEC:<\/b><br \/>\n        <br \/>TTEC Holdings, Inc.\u00a0(NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world&#8217;s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and\u00a0TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company&#8217;s nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience,\u00a0visit\u00a0<a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=2986602-1&amp;h=869261527&amp;u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D2931071-1%26h%3D664206981%26u%3Dhttps%253A%252F%252Fc212.net%252Fc%252Flink%252F%253Ft%253D0%2526l%253Den%2526o%253D2866499-1%2526h%253D3323684672%2526u%253Dhttps%25253A%25252F%25252Fwww.ttec.com%25252F%2526a%253Dhttps%25253A%25252F%25252Fwww.ttec.com%25252F%26a%3Dhttps%253A%252F%252Fwww.ttec.com%252F&amp;a=https%3A%2F%2Fwww.ttec.com%2F\" rel=\"nofollow noopener noreferrer\">https:\/\/www.ttec.com\/<\/a><\/p>\n<p>\u00a0<\/p>\n<div>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" class=\"prntblns\">\n<tr>\n<td class=\"prnsbt1 prnrbrs prnvat prnsbb1 prnpl2 prnsbls prnpr6\">\n<p class=\"prnews_p\">\n                <span class=\"prnews_span\"><br \/>\n                  <b>address<\/b><br \/>\n                <\/span>\n              <\/p>\n<p class=\"prnews_p\">\n                <span class=\"prnews_span\">9197 south peoria street<\/span>\n              <\/p>\n<p class=\"prnews_p\">\n                <span class=\"prnews_span\">englewood, co 80112<\/span>\n              <\/p>\n<\/td>\n<td class=\"prnsbt1 prnsbr1 prnvat prnsbb1 prnpl2 prnsbl1 prnpr6\">\n<p class=\"prnews_p\">\n                <span class=\"prnews_span\"><br \/>\n                  <b>contact<\/b><br \/>\n                <\/span>\n              <\/p>\n<p class=\"prnews_p\">\n                <span class=\"prnews_span\">Liesl Perez<\/span>\n              <\/p>\n<p class=\"prnews_p\">\n                <span class=\"prnews_span\">liesl.perez@ttec.com<\/span>\n              <\/p>\n<p class=\"prnews_p\">\n                <span class=\"prnews_span\">+1.303.551.1417<\/span>\n              <\/p>\n<\/td>\n<\/tr>\n<\/table><\/div>\n<p>\u00a0<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder8544\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/127860\/teletech_logo.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/127860\/teletech_logo.jpg\" title=\"TTEC Logo (PRNewsfoto\/TTEC Holdings, Inc.)\" alt=\"TTEC Logo (PRNewsfoto\/TTEC Holdings, Inc.)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p>\u00a0<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder0\"><\/div>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=LA96675&amp;sd=2020-11-18\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"http:\/\/www.prnewswire.com\/news-releases\/ttec-reimagines-remote-workplaces-for-businesses-and-employees-worldwide-with-their-humanify-cloud-home-platform-301176258.html\">http:\/\/www.prnewswire.com\/news-releases\/ttec-reimagines-remote-workplaces-for-businesses-and-employees-worldwide-with-their-humanify-cloud-home-platform-301176258.html<\/a><\/p>\n<p>SOURCE  TTEC Holdings, Inc.<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=LA96675&amp;Transmission_Id=202011181230PR_NEWS_USPR_____LA96675&amp;DateId=20201118\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Humanify\u00ae Cloud @home hits 100K user milestone as pandemic keeps workers home PR Newswire DENVER, Nov. 18, 2020 \/PRNewswire\/ &#8212; TTEC&#8217;s Humanify\u00ae Cloud @home platform has enabled over 100K users to work remotely in 2020 with secure, cloud-based technology, exceptional employee experiences, and a suite of AI solutions that ensure resiliency and long-term remote workforce success. Its intelligent automation engine optimizes costs and enhances business value by digitizing the customer journey, allowing brands to deliver truly omnichannel experiences. Where TTEC clients deployed Humanify Cloud @home, they experienced a 74% increase in NPS, a 43% reduction in employee attrition, and nearly 80% reduction in the time to onboard new employee onboarding and remote-worker setup time. TTEC Holdings, Inc. (NASDAQ: TTEC), a &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-reimagines-remote-workplaces-for-businesses-and-employees-worldwide-with-their-humanify-cloud-home-platform\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify\u00ae Cloud @home Platform&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-384279","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify\u00ae Cloud @home Platform - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-reimagines-remote-workplaces-for-businesses-and-employees-worldwide-with-their-humanify-cloud-home-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify\u00ae Cloud @home Platform - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Humanify\u00ae Cloud @home hits 100K user milestone as pandemic keeps workers home PR Newswire DENVER, Nov. 18, 2020 \/PRNewswire\/ &#8212; TTEC&#8217;s Humanify\u00ae Cloud @home platform has enabled over 100K users to work remotely in 2020 with secure, cloud-based technology, exceptional employee experiences, and a suite of AI solutions that ensure resiliency and long-term remote workforce success. Its intelligent automation engine optimizes costs and enhances business value by digitizing the customer journey, allowing brands to deliver truly omnichannel experiences. Where TTEC clients deployed Humanify Cloud @home, they experienced a 74% increase in NPS, a 43% reduction in employee attrition, and nearly 80% reduction in the time to onboard new employee onboarding and remote-worker setup time. TTEC Holdings, Inc. 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/ttec-reimagines-remote-workplaces-for-businesses-and-employees-worldwide-with-their-humanify-cloud-home-platform\/","og_locale":"en_US","og_type":"article","og_title":"TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify\u00ae Cloud @home Platform - Market Newsdesk","og_description":"Humanify\u00ae Cloud @home hits 100K user milestone as pandemic keeps workers home PR Newswire DENVER, Nov. 18, 2020 \/PRNewswire\/ &#8212; TTEC&#8217;s Humanify\u00ae Cloud @home platform has enabled over 100K users to work remotely in 2020 with secure, cloud-based technology, exceptional employee experiences, and a suite of AI solutions that ensure resiliency and long-term remote workforce success. Its intelligent automation engine optimizes costs and enhances business value by digitizing the customer journey, allowing brands to deliver truly omnichannel experiences. Where TTEC clients deployed Humanify Cloud @home, they experienced a 74% increase in NPS, a 43% reduction in employee attrition, and nearly 80% reduction in the time to onboard new employee onboarding and remote-worker setup time. TTEC Holdings, Inc. 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