{"id":384015,"date":"2020-11-18T09:03:20","date_gmt":"2020-11-18T14:03:20","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=384015"},"modified":"2020-11-18T09:03:20","modified_gmt":"2020-11-18T14:03:20","slug":"servicenow-and-workplace-from-facebook-expand-integrations-to-improve-the-employee-experience","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-and-workplace-from-facebook-expand-integrations-to-improve-the-employee-experience\/","title":{"rendered":"ServiceNow and Workplace from Facebook Expand Integrations to Improve the Employee Experience"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>ServiceNow and Workplace from Facebook Expand Integrations to Improve the Employee Experience<\/b><\/p>\n<p class=\"bwalignc\"><i>Companies to provide enhanced collaboration and digital workflow offerings for the distributed workforce<\/i><\/p>\n<p>SANTA CLARA, Calif. &amp; SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nServiceNow (NYSE: NOW) and Workplace from Facebook today announced new integrations designed to create great experiences for the growing distributed workforce. Together, ServiceNow and Workplace from Facebook will help make work, work better for people by enabling organizations to streamline communication between executives, departmental leaders, and employees to create more meaningful, employee-first experiences.\n<\/p>\n<p>\nThe new capabilities enhance an existing ServiceNow <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.workplace.com%2Fintegration%2F%3Fapp_id%3D216085629073404&amp;esheet=52330545&amp;newsitemid=20201118005688&amp;lan=en-US&amp;anchor=Virtual+Agent&amp;index=1&amp;md5=739b155906291f4e2465839ff80dc3ad\">Virtual Agent<\/a> integration. With Virtual Agent, employees can request support, receive updates on in-progress requests, and connect with live agents when needed\u2014all without leaving Workplace. Enhanced capabilities include:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>ServiceNow Employee Campaigns integrated with Workplace from Facebook:<\/b> Companies can now distribute relevant content to employees directly through their Workplace experience, as well as other channels, making it easier for employees to stay informed, engaged, and productive from anywhere and across any device.\n<\/li>\n<li><b>Workplace<\/b><b>from Facebook Integration Spoke:<\/b> Available as an IntegrationHub Spoke, customers can quickly create new integrations for Workplace from Facebook to meet their unique and evolving employee experience needs.\n<\/li>\n<\/ul>\n<p>\n\u201cThe workplace of the future will be distributed, which means organizations must create new workflows that keep their employees informed, engaged, and connected,\u201d said Gretchen Alarcon, VP and GM, HR Service Delivery at ServiceNow. \u201cWe\u2019re thrilled to partner with Workplace from Facebook to help our mutual customers break down silos, boost productivity, and ultimately deliver great employee experiences.\u201d\n<\/p>\n<p>\nServiceNow and Workplace already work with some of the biggest and most respected companies around the world. Together, the companies serve customers across all industries, including Sun Life Financial, Telenor Group and Petco.\n<\/p>\n<p>\n\u201cWe&#8217;ve been long-time users of Workplace and ServiceNow separately so we&#8217;re thrilled to hear about their deeper partnership,\u201d said Barbara J. Mitchell, AVP, Service Management Experience at Sun Life Financial. \u201cWe look forward to using their new integrations to streamline communications, automate internal processes, and ultimately help enhance our employee experience.\u201d\n<\/p>\n<p>\nA <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.avanade.com%2F-%2Fmedia%2Fasset%2Fthinking%2Fmit-research.pdf&amp;esheet=52330545&amp;newsitemid=20201118005688&amp;lan=en-US&amp;anchor=study&amp;index=2&amp;md5=3625b6f1d40fbb2bb8186419db925d4b\">study<\/a> by MIT shows that companies delivering on employee experience can double customer satisfaction and increase profitability by 25%. For employees &#8211; both those in desk-based roles and on the frontlines &#8211; IT tools must be consumer-grade: easy to use, integrated, and omnichannel.\n<\/p>\n<p>\n\u201cServiceNow is a formidable brand that we are honored to deepen our partnership with. Together, we are uniquely positioned to bring best-in-class technology to every single employee within an organization, regardless of where or how they work,\u201d said Workplace from Facebook Vice President, Julien Codorniou. \u201cAs global companies navigate a new normal and become increasingly decentralized, digital tools that bridge the communication gap beyond just the HQ will be imperative to their success. This is especially important for deskless, or frontline, employees <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.workplace.com%2Fblog%2Fconnecting-frontline-managers%2F&amp;esheet=52330545&amp;newsitemid=20201118005688&amp;lan=en-US&amp;anchor=who+make+up+80%25+of+the+world%26%238217%3Bs+working+population&amp;index=3&amp;md5=842ba5c6dcc7b451097c0da0507386ed\">who make up 80% of the world\u2019s working population<\/a>. I\u2019m excited that our combined efforts will serve this crucial group of employees more seamlessly and will enable Workplace to enter the automation and productivity space \u2013 something we believe is a game changer for all of our customers.\u201d\n<\/p>\n<p>\nThe pandemic has proven that proper communications to employees must be a coordinated effort between all departments. IT, HR and workplace services leaders can no longer work in silos and must invest in integrated technology to foster an inclusive, connected, and more productive organization.\n<\/p>\n<p>\n\u201cEmployee experience, workforce transformation and employee wellbeing are top priorities for businesses going into 2021,\u201d said global independent analyst Josh Bersin of the Josh Bersin Academy. \u201cBut this can only be achieved when IT, communications and HR work seamlessly together. Together, ServiceNow and Workplace from Facebook are providing the digital tools required to bridge the gap between collaboration and productivity that will be crucial for distributed workforces and frontline workers in the years ahead.\u201d\n<\/p>\n<p>\nFor more information about the Virtual Agent integration, the Workplace from Facebook Integration Spoke, and ServiceNow Employee Campaigns, click <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.workplace.com%2Fblog%2Fservicenow-and-workplace&amp;esheet=52330545&amp;newsitemid=20201118005688&amp;lan=en-US&amp;anchor=here&amp;index=4&amp;md5=022bd16083a5c6221244df81f8bad34a\">here<\/a>.\n<\/p>\n<p><b>About Workplace from Facebook<\/b><\/p>\n<p>\nWorkplace is a software-as-a-service platform (SaaS) that connects everyone in an organization using familiar Facebook features like chat, video calling, posts and groups. It works alongside the business tools you already use, providing a simple, secure and more productive way for people to share knowledge, work together and build connected communities &#8211; including more than 5 million paid users. It has customers spanning nearly every industry, including Walmart, Starbucks, Spotify, AstraZeneca and Deliveroo. Workplace is the only tool that connects every employee, whether they work at a desk or on the frontlines, with mobile-first capabilities to meet employees where they work.\n<\/p>\n<p><b>About ServiceNow<\/b><\/p>\n<p>\nServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.servicenow.com&amp;esheet=52330545&amp;newsitemid=20201118005688&amp;lan=en-US&amp;anchor=www.servicenow.com&amp;index=5&amp;md5=a953e242fe3777f6900084189e35fcec\">www.servicenow.com<\/a>.\n<\/p>\n<p>\n\u00a9 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and\/or registered trademarks of ServiceNow, Inc. in the United States and\/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201118005688r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20201118005688\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20201118005688\/en\/<\/a><\/span><\/p>\n<p>\nServiceNow PR<br \/>\n<br \/>Theresa Ianni<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:press@servicenow.com\">press@servicenow.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> VoIP Software Mobile\/Wireless Internet Social Media Professional Services Data Management Technology Security Human Resources Communications Telecommunications<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20201118005688\/en\/788155\/3\/ServiceNow_logo_registered_april_28_2020.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow and Workplace from Facebook Expand Integrations to Improve the Employee Experience Companies to provide enhanced collaboration and digital workflow offerings for the distributed workforce SANTA CLARA, Calif. &amp; SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; ServiceNow (NYSE: NOW) and Workplace from Facebook today announced new integrations designed to create great experiences for the growing distributed workforce. Together, ServiceNow and Workplace from Facebook will help make work, work better for people by enabling organizations to streamline communication between executives, departmental leaders, and employees to create more meaningful, employee-first experiences. The new capabilities enhance an existing ServiceNow Virtual Agent integration. With Virtual Agent, employees can request support, receive updates on in-progress requests, and connect with live agents when needed\u2014all without leaving Workplace. Enhanced capabilities include: &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-and-workplace-from-facebook-expand-integrations-to-improve-the-employee-experience\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ServiceNow and Workplace from Facebook Expand Integrations to Improve the Employee Experience&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-384015","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ServiceNow and Workplace from Facebook Expand Integrations to Improve the Employee Experience - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-and-workplace-from-facebook-expand-integrations-to-improve-the-employee-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow and Workplace from Facebook Expand Integrations to Improve the Employee Experience - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ServiceNow and Workplace from Facebook Expand Integrations to Improve the Employee Experience Companies to provide enhanced collaboration and digital workflow offerings for the distributed workforce SANTA CLARA, Calif. &amp; SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; ServiceNow (NYSE: NOW) and Workplace from Facebook today announced new integrations designed to create great experiences for the growing distributed workforce. Together, ServiceNow and Workplace from Facebook will help make work, work better for people by enabling organizations to streamline communication between executives, departmental leaders, and employees to create more meaningful, employee-first experiences. The new capabilities enhance an existing ServiceNow Virtual Agent integration. With Virtual Agent, employees can request support, receive updates on in-progress requests, and connect with live agents when needed\u2014all without leaving Workplace. 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Together, ServiceNow and Workplace from Facebook will help make work, work better for people by enabling organizations to streamline communication between executives, departmental leaders, and employees to create more meaningful, employee-first experiences. The new capabilities enhance an existing ServiceNow Virtual Agent integration. With Virtual Agent, employees can request support, receive updates on in-progress requests, and connect with live agents when needed\u2014all without leaving Workplace. 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