{"id":383746,"date":"2020-11-18T07:03:16","date_gmt":"2020-11-18T12:03:16","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=383746"},"modified":"2020-11-18T07:03:16","modified_gmt":"2020-11-18T12:03:16","slug":"apogee-leads-the-industry-with-excellence-in-customer-service","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/apogee-leads-the-industry-with-excellence-in-customer-service\/","title":{"rendered":"Apogee Leads the Industry with Excellence in Customer Service"},"content":{"rendered":"

\nApogee\u2019s Clients Reward Exceptional Service with High NPS
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ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) — Apogee Interactive, Inc.<\/a>,<\/a> a leading provider of customer engagement software for the energy industry, announced today their utility customers awarded the Software as a Service (SaaS) company with a Net Promoter Score of 49. This score reflects 15 points higher than the industry average of 34 in the category of software and application companies and an improvement of 13 points from last year\u2019s score. Net Promoter Score (NPS) is a widely used customer loyalty and advocacy metric that measures customers\u2019 willingness to recommend a company and return for another purchase. Therefore, NPS correlates with the quality of the company\u2019s customer relationships, the superiority of its service, and its customers\u2019 willingness to promote the firm to others and expand their services.<\/p>\n

Net Promoter Scores are based on responses to a single standardized question: How likely is it that you would recommend our company\/product\/service to a friend or colleague? NPS can be as low as \u2212100 (all detractors) or as high as +100 (all promoters). Compared to software companies reporting NPS, Apogee\u2019s score of 49 is \u201cexcellent.\u201d This score reflects the company\u2019s continued dedication and investment in their customers\u2019 satisfaction. NPS score of 49 shows a strong presence of customer goodwill and providing utilities with cutting-edge customer engagement tools.<\/p>\n

Susan Gilbert, Apogee\u2019s CEO, and co-founder, reports, \u201cOutstanding service and cutting-edge innovation are the hallmarks of Apogee\u2019s corporate culture and are integral to our business strategy. As a team, we pride ourselves on knowing we are delivering world-class energy analysis and extraordinarily effective customer engagement software that \u201cfuture-proofs\u201d our clients\u2019 decisions to engage our services.\u201d<\/p>\n

Over the firm\u2019s 27 years serving the energy industry, Apogee\u2019s growth has been fueled by achieving a 98% customer retention rate, growing existing accounts, and by adding new major clients each year. Apogee has proudly established itself as the unparalleled best choice for utilities seeking a turn-key solution for customer engagement, driving customer satisfaction, educating customers, and influencing their behavior.<\/p>\n

\n About Apogee Interactive:<\/strong>\n <\/p>\n

\n Apogee Interactive<\/a>\u00a0is the nation\u2019s leading full-service provider of proactive customer engagement software services for utilities. Serving the utility industry since 1993, Apogee\u2019s digital engagement platform is used by hundreds of North American utilities from coast to coast, including some of the largest and most progressive, such as Southern Company, Consolidated Edison, Lakeland Electric, and Jackson EMC. For more information visit,\u00a0www.apogee.net<\/a>\u00a0or on\u00a0LinkedIn<\/a>.<\/p>\n

Media Contact: Karen Morris, 678-684-6801 or\u00a0kmorris@apogee.net<\/a><\/p>\n

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<\/div>\n","protected":false},"excerpt":{"rendered":"

Apogee\u2019s Clients Reward Exceptional Service with High NPS ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) — Apogee Interactive, Inc., a leading provider of customer engagement software for the energy industry, announced today their utility customers awarded the Software as a Service (SaaS) company with a Net Promoter Score of 49. This score reflects 15 points higher than the industry average of 34 in the category of software and application companies and an improvement of 13 points from last year\u2019s score. Net Promoter Score (NPS) is a widely used customer loyalty and advocacy metric that measures customers\u2019 willingness to recommend a company and return for another purchase. Therefore, NPS correlates with the quality of the company\u2019s customer relationships, the superiority of its … <\/p>\n

Continue reading “Apogee Leads the Industry with Excellence in Customer Service”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-383746","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nApogee Leads the Industry with Excellence in Customer Service - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/apogee-leads-the-industry-with-excellence-in-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apogee Leads the Industry with Excellence in Customer Service - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Apogee\u2019s Clients Reward Exceptional Service with High NPS ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) — Apogee Interactive, Inc., a leading provider of customer engagement software for the energy industry, announced today their utility customers awarded the Software as a Service (SaaS) company with a Net Promoter Score of 49. This score reflects 15 points higher than the industry average of 34 in the category of software and application companies and an improvement of 13 points from last year\u2019s score. Net Promoter Score (NPS) is a widely used customer loyalty and advocacy metric that measures customers\u2019 willingness to recommend a company and return for another purchase. 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