{"id":381607,"date":"2020-11-16T08:03:32","date_gmt":"2020-11-16T13:03:32","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=381607"},"modified":"2020-11-16T08:03:32","modified_gmt":"2020-11-16T13:03:32","slug":"medallia-collaborates-with-oracle-cloud-cx-to-help-brands-reinvent-customer-service-engagement","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-collaborates-with-oracle-cloud-cx-to-help-brands-reinvent-customer-service-engagement\/","title":{"rendered":"Medallia Collaborates With Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement"},"content":{"rendered":"

<\/p>\n

Medallia Collaborates With Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement <\/b><\/p>\n

\nThe combination of Medallia Experience Cloud and Oracle CX Service delivers deep insights for superior customer service\n<\/p>\n

SAN FRANCISCO–(BUSINESS WIRE<\/a>)–Medallia, Inc.<\/a> (NYSE: MDLA), a global leader in experience management and a member of Oracle PartnerNetwork (OPN), today announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand. Seamless routing of real-time feedback from Medallia gives brands a deep understanding of which services are effective, satisfying and driving customer loyalty, and which services are in need of improvement to increase customer retention.\n<\/p>\n

\n\u201cRecent events have put in motion a new set of customer behaviors and requirements. Businesses need to react quickly in order to continue providing services and pick up on the signals customers are sending,\u201d said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX and Data Cloud. \u201cWith Oracle CX Service, and our work with partners like Medallia, we are helping brands make every customer interaction matter by providing our customers with the data they need to read and react to signals in real-time, and ultimately create lasting relationships with their customers.\u201d\n<\/p>\n

\nMedallia\u2019s planned integration with Oracle CX Service will allow brands to proactively understand their customer\u2019s experience by capturing a range of feedback signals that include web surveys, messaging, video, and voice analytics after a service interaction.\n<\/p>\n

\n\u201cNow, more than ever, customer engagements must be frictionless for brands to build relationships, revenues and results, and customer service is a key area that is ripe for transformation right now. Our relationship with Oracle will arm service teams with customer intelligence they can use to turn service into revenue,\u201d said Leslie Stretch, chief executive officer for Medallia.\n<\/p>\n

\nFollow us on LinkedIn<\/a>, Twitter<\/a>, Facebook<\/a> and Instagram<\/a><\/p>\n

About Medallia<\/b><\/p>\n

\nMedallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia\u2019s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.www.medallia.com<\/a><\/p>\n

\n\u00a9 2019 Medallia, Inc. All rights reserved. Medallia\u00ae, the Medallia logo, and the names and marks associated with Medallia\u2019s products are trademarks of Medallia. All other trademarks are the property of their respective owners.\n<\/p>\n

About Oracle PartnerNetwork<\/b><\/p>\n

\nOracle PartnerNetwork (OPN) is Oracle\u2019s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service. To learn more visit: http:\/\/www.oracle.com\/partnernetwork<\/a><\/p>\n

Trademarks <\/b><\/p>\n

\nOracle and Java are registered trademarks of Oracle and\/or its affiliates.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20201116005443\/en\/<\/a><\/span><\/p>\n

PR Contact:
\n<\/b>
Valerie Beaudett
\n
press@Medallia.com
\n<\/a>
+1 (650) 400-7833\n<\/p>\n

IR Contact:
\n<\/b>
Carolyn Bass
\n
ir@medallia.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America California<\/p>\n

INDUSTRY KEYWORDS:<\/b> Networks Internet Data Management Technology Software<\/p>\n

MEDIA:<\/b><\/p>\n\n","protected":false},"excerpt":{"rendered":"

Medallia Collaborates With Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement The combination of Medallia Experience Cloud and Oracle CX Service delivers deep insights for superior customer service SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), a global leader in experience management and a member of Oracle PartnerNetwork (OPN), today announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand. Seamless routing of real-time feedback from Medallia gives brands a deep understanding of which services are effective, satisfying and driving customer loyalty, and which services are in need of improvement to increase customer retention. \u201cRecent events have put in motion a new set of … <\/p>\n

Continue reading “Medallia Collaborates With Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-381607","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nMedallia Collaborates With Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-collaborates-with-oracle-cloud-cx-to-help-brands-reinvent-customer-service-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Medallia Collaborates With Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Medallia Collaborates With Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement The combination of Medallia Experience Cloud and Oracle CX Service delivers deep insights for superior customer service SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), a global leader in experience management and a member of Oracle PartnerNetwork (OPN), today announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand. 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