{"id":380052,"date":"2020-11-12T12:39:05","date_gmt":"2020-11-12T17:39:05","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=380052"},"modified":"2020-11-12T12:39:05","modified_gmt":"2020-11-12T17:39:05","slug":"schwab-announces-patent-pending-data-analytics-algorithm","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/","title":{"rendered":"Schwab Announces Patent Pending Data Analytics Algorithm"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Schwab Announces Patent Pending Data Analytics Algorithm<\/b><\/p>\n<p class=\"bwalignc\">\nNew approach to using data to improve client experience underscores Schwab\u2019s rapid digital innovation\n<\/p>\n<p>SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nCharles Schwab has developed a patent-pending algorithm designed to improve client experience and make investing more accessible. The algorithm was developed by a team of data scientists within Schwab\u2019s Digital Services organization, which is responsible for leading the firm\u2019s work to explore, develop and rapidly deploy innovations in digital technology that help deliver modern, easy-to-use experiences for current and future clients.\n<\/p>\n<p>\nSchwab\u2019s proprietary algorithm analyzes billions of pieces of client data in order to detect clients\u2019 intent and automatically adapt to client-led changes in behavior and Schwab-led changes in the user experience. This enables Schwab to understand what clients attempt to do online and identify opportunities to improve the client experience. The ability to detect the client&#8217;s intent in real-time now gives Schwab the ability to build more efficient and seamless client experiences.\n<\/p>\n<p>\nThese client behavior insights can also be used in other channels to serve clients faster and more personally, such as seamlessly connecting a call-in client to the right representative based upon what they have recently been researching online, saving the client time on the phone. Schwab expects to use the new algorithm to make a range of client activities more efficient. For example, if a client attempts to conduct a wire transfer online but then calls the Schwab service line, they can be immediately directed to the team that can help with that type of transaction by phone. Additionally, the algorithm surfaces the web pages and searches that are driving highest call volumes, enabling Schwab to pinpoint client roadblocks and make those experiences easier and more intuitive.\n<\/p>\n<p>\nThe patent-pending algorithm was developed by Schwab\u2019s Data Analytics &amp; Insights team led by Tony Cyriac, the firm\u2019s new Chief Data &amp; Analytics Officer who joined the firm in June 2020. Cyriac\u2019s team is responsible for leveraging data, analytics, and research to drive growth and improve the client experience across all business units at Schwab.\n<\/p>\n<p>\nIn discussing the development of the new algorithm, Cyriac says, \u201cWe are proud of the focus and progress we are making to put data to work to improve our clients\u2019 experiences and anticipate their needs. In order to serve our clients holistically across business lines and channels, we must analyze their journey in the same manner in which they live it: they experience Schwab as a single entity regardless of whether they are trading, opening a brokerage account or resetting a pin on their debit card. Our goal is to meet clients where they are and help them accomplish what they need to do as quickly and seamlessly as possible.\u201d\n<\/p>\n<p><b>Schwab Recognized for Excellence in Analytics<\/b><\/p>\n<p>\nIn addition, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fiianalytics.com%2F&amp;esheet=52326288&amp;newsitemid=20201112005899&amp;lan=en-US&amp;anchor=The+International+Institute+for+Analytics+%28IIA%29&amp;index=1&amp;md5=17cbc212e88f9567a35a6a960cc7197a\">The International Institute for Analytics (IIA)<\/a>, the leading independent analytics and data science research and advisory firm, has awarded Schwab with the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fiianalytics.com%2Fnews%2F2020%2F10%2F15%2Fiia-names-ally-financial-charles-schwab-and-cleveland-clinic-as-recipients-of-2020-anny-award-for-excellence-in-analytics&amp;esheet=52326288&amp;newsitemid=20201112005899&amp;lan=en-US&amp;anchor=2020+Award+for+Excellence+in+Analytics+%28ANNY%29&amp;index=2&amp;md5=cbf6bc656c2ba5dca5e30fb3cfd4d76e\">2020 Award for Excellence in Analytics (ANNY)<\/a> for Schwab\u2019s cross-channel analytics initiative, which leverages this patent-pending algorithm. The award evaluates impact of a range of analytics projects based on outcomes, ambition, scale, skills, and insights, recognizing firms that bring clarity and precision to critical business decision-making.\n<\/p>\n<p><b>About Charles Schwab<\/b><\/p>\n<p>\nAt Charles Schwab we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients\u2019 goals with passion and integrity.\n<\/p>\n<p><b>Disclosures:<\/b><\/p>\n<p><b>Brokerage Products: Not FDIC Insured \u2022 No Bank Guarantee \u2022 May Lose Value<\/b><\/p>\n<p>\nThrough its operating subsidiaries, the company provides a full range of wealth management, securities brokerage, banking, asset management, custody, and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiaries and their affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; referrals to independent, fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its primary banking subsidiary, Charles Schwab Bank, SSB (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.aboutschwab.com%2F&amp;esheet=52326288&amp;newsitemid=20201112005899&amp;lan=en-US&amp;anchor=www.aboutschwab.com&amp;index=3&amp;md5=598253777d098fa48d555db7a8a23f57\">www.aboutschwab.com<\/a>. Follow us on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FCharlesSchwab&amp;esheet=52326288&amp;newsitemid=20201112005899&amp;lan=en-US&amp;anchor=Twitter&amp;index=4&amp;md5=08dad0b3c6c2f792f45ac3dff3fd6fbe\">Twitter<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FCharlesSchwab&amp;esheet=52326288&amp;newsitemid=20201112005899&amp;lan=en-US&amp;anchor=Facebook&amp;index=5&amp;md5=a04825dcf140870b53468bb6a3dee6e9\">Facebook<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.youtube.com%2Fuser%2FCharlesSchwab&amp;esheet=52326288&amp;newsitemid=20201112005899&amp;lan=en-US&amp;anchor=YouTube&amp;index=6&amp;md5=f341a2fe3ce807be19e0860181cb4bd9\">YouTube<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1855&amp;esheet=52326288&amp;newsitemid=20201112005899&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=7&amp;md5=6a4c0bbb83988d4cd45021d18fb4cadf\">LinkedIn<\/a>.\n<\/p>\n<p>\nTD Ameritrade, Inc. and TD Ameritrade Clearing, Inc., members FINRA\/SIPC, are separate but affiliated companies and subsidiaries of TD Ameritrade Holding Corporation. TD Ameritrade Holding Corporation is a wholly owned subsidiary of The Charles Schwab Corporation. TD Ameritrade is a trademark jointly owned by TD Ameritrade IP Company, Inc. and The Toronto-Dominion Bank.\n<\/p>\n<p>\n(1120-03Z4)\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201112005899r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20201112005899\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20201112005899\/en\/<\/a><\/span><\/p>\n<p>\nMarianne Ahlmann<br \/>\n<br \/>Charles Schwab<br \/>\n<br \/>415-667-1115<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:marianne.ahlmann@schwab.com\">marianne.ahlmann@schwab.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Professional Services Data Management Technology Finance Consulting Banking<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20201112005899\/en\/372488\/3\/SCHW_logo-new_whitespace.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Schwab Announces Patent Pending Data Analytics Algorithm New approach to using data to improve client experience underscores Schwab\u2019s rapid digital innovation SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Charles Schwab has developed a patent-pending algorithm designed to improve client experience and make investing more accessible. The algorithm was developed by a team of data scientists within Schwab\u2019s Digital Services organization, which is responsible for leading the firm\u2019s work to explore, develop and rapidly deploy innovations in digital technology that help deliver modern, easy-to-use experiences for current and future clients. Schwab\u2019s proprietary algorithm analyzes billions of pieces of client data in order to detect clients\u2019 intent and automatically adapt to client-led changes in behavior and Schwab-led changes in the user experience. This enables Schwab to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Schwab Announces Patent Pending Data Analytics Algorithm&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-380052","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Schwab Announces Patent Pending Data Analytics Algorithm - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schwab Announces Patent Pending Data Analytics Algorithm - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Schwab Announces Patent Pending Data Analytics Algorithm New approach to using data to improve client experience underscores Schwab\u2019s rapid digital innovation SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Charles Schwab has developed a patent-pending algorithm designed to improve client experience and make investing more accessible. The algorithm was developed by a team of data scientists within Schwab\u2019s Digital Services organization, which is responsible for leading the firm\u2019s work to explore, develop and rapidly deploy innovations in digital technology that help deliver modern, easy-to-use experiences for current and future clients. Schwab\u2019s proprietary algorithm analyzes billions of pieces of client data in order to detect clients\u2019 intent and automatically adapt to client-led changes in behavior and Schwab-led changes in the user experience. 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The algorithm was developed by a team of data scientists within Schwab\u2019s Digital Services organization, which is responsible for leading the firm\u2019s work to explore, develop and rapidly deploy innovations in digital technology that help deliver modern, easy-to-use experiences for current and future clients. Schwab\u2019s proprietary algorithm analyzes billions of pieces of client data in order to detect clients\u2019 intent and automatically adapt to client-led changes in behavior and Schwab-led changes in the user experience. This enables Schwab to &hellip; Continue reading \"Schwab Announces Patent Pending Data Analytics Algorithm\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/","og_site_name":"Market Newsdesk","article_published_time":"2020-11-12T17:39:05+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201112005899r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Schwab Announces Patent Pending Data Analytics Algorithm","datePublished":"2020-11-12T17:39:05+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/"},"wordCount":827,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20201112005899r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/schwab-announces-patent-pending-data-analytics-algorithm\/","name":"Schwab Announces Patent Pending Data Analytics Algorithm - 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