{"id":379655,"date":"2020-11-12T08:28:29","date_gmt":"2020-11-12T13:28:29","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=379655"},"modified":"2020-11-12T08:28:29","modified_gmt":"2020-11-12T13:28:29","slug":"calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/","title":{"rendered":"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings"},"content":{"rendered":"

<\/p>\n

Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings<\/b><\/p>\n

Latest release of Calix Support Cloud enables CSP support teams to deliver a new level of high-touch care, resolving issues with a single call and minimizing escalations<\/i><\/p>\n

SAN JOSE, Calif.–(BUSINESS WIRE<\/a>)–Calix, Inc.<\/a> (NYSE: CALX) today announced enhancements to Calix Support Cloud<\/a> (CSC) that will dramatically increase the efficiency of how subscribers set up EDGE Suites<\/a> while also delivering massive operational savings via dramatic reductions in issue escalations, follow-up calls, and truck rolls. This new level of high-touch care allows customer support representatives (CSRs) to work directly through the cloud platform to solve issues. This eliminates the need for subscribers with varying levels of technical expertise to perform complex tasks, potentially resulting in more trouble calls.\n<\/p>\n

\nTo date, CSC customers have realized dramatic improvements in operational efficiencies including first call resolution (FCR) of up to 36 percent. With this latest release, support team leaders can also track the effectiveness of support interactions through a refreshed CSC dashboard that delivers the same deep network insights but now in an actionable, graphical format. Support teams can instantly check key performance metrics to ensure they are providing the best possible service to their subscribers.\n<\/p>\n

\n\u201cWe recently added ExperienceIQ<\/b>\u2122<\/a> and ProtectIQ<\/b>\u2122<\/a> to our portfolio of product offerings and learned immediately how much control it puts into the hands of our subscribers,\u201d said Jerry Piper, VP of operations for the Idaho-based Cambridge Telephone Company. \u201cIn the effort to manage the home Wi-Fi experience, subscribers are going to have different levels of tech-savviness, so our support teams must be able to help manage devices and applications. Our teams are always looking for ways to serve our customers better, so the ability to essentially manage their networks for them is a huge benefit. Our subscribers know they can call on our support team, and we will be able to take care of them efficiently, usually solving their problem in a single call.\u201d\n<\/p>\n

Calix Cloud\u00ae<\/sup><\/a> customers also have access to Customer Success Services<\/a>\u2014experts who help CSP teams use CSC insights optimally and stay on top of the latest best practices, including increasing FCR. These collaborations help CSRs deliver the ultimate experience to their subscribers.\n<\/p>\n

\n\u201cEDGE Suites are designed to give subscribers more control over their experience, but CSR teams play a critical, front-line role in ensuring the setup process is user-friendly,\u201d said Shane Eleniak, SVP of Revenue EDGE products for Calix. \u201cThis latest release continues the evolution of Calix Support Cloud, further tying its benefits to EDGE Suites and creating a win-win for subscribers and service providers. The home Wi-Fi experience continues to improve and become smarter for subscribers because CSR teams are armed with actionable insights and the ability to directly intervene as necessary. The result is more efficient setup calls that result in faster resolutions\u2014not escalations and follow-ups.\u201d\n<\/p>\n

\nLearn more about the latest Revenue EDGE enhancements from ConneXions and our 20.4 quarterly product release in our November 24 webinar<\/a> \u201cElevate your value: Deliver experiences that capture your subscribers\u2019 attention.\u201d\n<\/p>\n

About Calix<\/b><\/p>\n

Calix, Inc.<\/a> (NYSE: CALX) \u2013 Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics and turn the complexity of the smart, connected home and business into new revenue streams.\n<\/p>\n

\nThis press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix\u2019s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20201112005351\/en\/<\/a><\/span><\/p>\n

Press Inquiries:
\n<\/b>
Dale Legaspi
\n
408-474-0056
\n
dale.legaspi@calix.com<\/a><\/p>\n

Investor Inquiries:
\n<\/b>
Tom Dinges
\n
408-474-0080
\n
tom.dinges@calix.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America California<\/p>\n

INDUSTRY KEYWORDS:<\/b> Mobile\/Wireless Technology Security Other Technology Telecommunications Software Networks Internet Data Management Consumer Electronics<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings Latest release of Calix Support Cloud enables CSP support teams to deliver a new level of high-touch care, resolving issues with a single call and minimizing escalations SAN JOSE, Calif.–(BUSINESS WIRE)–Calix, Inc. (NYSE: CALX) today announced enhancements to Calix Support Cloud (CSC) that will dramatically increase the efficiency of how subscribers set up EDGE Suites while also delivering massive operational savings via dramatic reductions in issue escalations, follow-up calls, and truck rolls. This new level of high-touch care allows customer support representatives (CSRs) to work directly through the cloud platform to solve issues. This eliminates the … <\/p>\n

Continue reading “Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-379655","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nCalix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings Latest release of Calix Support Cloud enables CSP support teams to deliver a new level of high-touch care, resolving issues with a single call and minimizing escalations SAN JOSE, Calif.–(BUSINESS WIRE)–Calix, Inc. (NYSE: CALX) today announced enhancements to Calix Support Cloud (CSC) that will dramatically increase the efficiency of how subscribers set up EDGE Suites while also delivering massive operational savings via dramatic reductions in issue escalations, follow-up calls, and truck rolls. This new level of high-touch care allows customer support representatives (CSRs) to work directly through the cloud platform to solve issues. This eliminates the … Continue reading "Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-12T13:28:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings\",\"datePublished\":\"2020-11-12T13:28:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/\"},\"wordCount\":836,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/\",\"name\":\"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings - Market Newsdesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en\",\"datePublished\":\"2020-11-12T13:28:29+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en\",\"contentUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\",\"name\":\"Market Newsdesk\",\"description\":\"Latest Business News in Real Time\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\",\"name\":\"Newsdesk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"caption\":\"Newsdesk\"},\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/author\\\/newsdesk\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings - Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/","og_locale":"en_US","og_type":"article","og_title":"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings - Market Newsdesk","og_description":"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings Latest release of Calix Support Cloud enables CSP support teams to deliver a new level of high-touch care, resolving issues with a single call and minimizing escalations SAN JOSE, Calif.–(BUSINESS WIRE)–Calix, Inc. (NYSE: CALX) today announced enhancements to Calix Support Cloud (CSC) that will dramatically increase the efficiency of how subscribers set up EDGE Suites while also delivering massive operational savings via dramatic reductions in issue escalations, follow-up calls, and truck rolls. This new level of high-touch care allows customer support representatives (CSRs) to work directly through the cloud platform to solve issues. This eliminates the … Continue reading \"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/","og_site_name":"Market Newsdesk","article_published_time":"2020-11-12T13:28:29+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings","datePublished":"2020-11-12T13:28:29+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/"},"wordCount":836,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/","name":"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings - Market Newsdesk","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/#primaryimage"},"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en","datePublished":"2020-11-12T13:28:29+00:00","author":{"@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"breadcrumb":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/#primaryimage","url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en","contentUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20201112005351r1&sid=flmnd&distro=nx&lang=en"},{"@type":"BreadcrumbList","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/calix-support-cloud-update-further-enables-customer-experience-teams-to-improve-first-call-resolution-by-up-to-36-percent-and-deliver-massive-operational-savings\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.marketnewsdesk.com\/"},{"@type":"ListItem","position":2,"name":"Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings"}]},{"@type":"WebSite","@id":"https:\/\/www.marketnewsdesk.com\/#website","url":"https:\/\/www.marketnewsdesk.com\/","name":"Market Newsdesk","description":"Latest Business News in Real Time","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.marketnewsdesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979","name":"Newsdesk","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","caption":"Newsdesk"},"url":"https:\/\/www.marketnewsdesk.com\/index.php\/author\/newsdesk\/"}]}},"_links":{"self":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/379655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/comments?post=379655"}],"version-history":[{"count":0,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/379655\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/media?parent=379655"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/categories?post=379655"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/tags?post=379655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}