{"id":1019518,"date":"2026-11-10T11:34:09","date_gmt":"2026-11-10T16:34:09","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/"},"modified":"2026-11-10T11:34:09","modified_gmt":"2026-11-10T16:34:09","slug":"soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/","title":{"rendered":"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026"},"content":{"rendered":"

\nStar Performer designation recognizes year-over-year improvement in both market impact and vision and capability
\n<\/h2>\n
\n

\n \n <\/p>\n

SANTA CLARA, Calif., Nov. 10, 2026 (GLOBE NEWSWIRE) — SoundHound AI, Inc.<\/u><\/a> (NASDAQ: SOUN), a global leader in voice and agentic AI, today announced that Everest Group<\/u><\/a> has positioned it as a Leader and a Star Performer in the Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix\u00ae Assessment 2026<\/u><\/a>.<\/p>\n

Everest Group assessed SoundHound on market impact, vision, and capability. The Star Performer title recognizes providers with the strongest year-over-year improvement on the PEAK Matrix across both.<\/p>\n

\n \u201cEverest Group\u2019s Star Performer title measures how far a company moves in a year, and this was a year of incredible progress for us,\u201d <\/em>
\n said Keyvan Mohajer, CEO & Co-Founder of SoundHound AI.<\/strong>
\n \u201cWe launched OASYS in May and OASYS Edge in September, giving businesses one platform to build, test, run, and improve AI agents in the cloud, on the device, or both. Enterprises are now putting that work in front of their customers on every channel they serve.\u201d<\/em>\n <\/p>\n

\n
\n OASYS (Orchestrated Agent System)<\/u>
\n <\/a>, SoundHound\u2019s agentic AI platform, manages the full life of an AI agent: building it, testing it, running it, and improving it. Teams give OASYS their existing transcripts and documentation, and it generates agents ready for review in minutes. It tests them in simulation before launch and proposes improvements once they\u2019re live. On voice channels, agents run on SoundHound\u2019s own speech recognition model, so they handle interruptions, mid-conversation language switches, and noisy settings.<\/p>\n

When a conversation needs a person, SoundHound\u2019s patented Human Assisted Resolution<\/u><\/a> lets a team member step in to provide instruction to the AI agent behind the scenes without ever transferring the customer. OASYS AI agents are built once and run across phone, chat, kiosks, drive-thrus, smart devices, and vehicles \u2013 in the cloud, on the device, or both with OASYS Edge.<\/p>\n

\n \u201cConversational AI is moving beyond scripted interactions toward voice-native, multimodal agents that can resolve increasingly complex customer needs and completing transactions,\u201d <\/em>
\n said Sharang Sharma, Vice President at Everest Group.<\/strong>
\n \u201cSoundHound AI\u2019s OASYS platform reflects this evolution by combining voice-native agentic execution with deterministic workflows, multilayered guardrails, and human-assisted resolution. This balance of autonomy and control enables enterprises to automate complex interactions while retaining oversight, strengthening SoundHound AI\u2019s Leader position and earning it Star Performer recognition in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026.\u201d<\/em>\n <\/p>\n

Customers are already seeing results from SoundHound\u2019s agents. MUSC Health\u2019s<\/u><\/a> AI agent, Emily, has supported more than 2.2 million patient calls and now helps patients refill prescriptions at the health system\u2019s retail and specialty pharmacies. At insurer Qu\u00e1litas<\/u><\/a>, AI agents handle about 100,000 calls a month and resolve more than 74% of car assistance requests end to end.<\/p>\n

To see how businesses build, run, and improve AI agents with OASYS, visit www.soundhound.com\/oasys<\/a>.<\/p>\n

\n About SoundHound AI <\/strong>\n <\/p>\n

SoundHound AI (Nasdaq: SOUN) is a voice and agentic AI company that enables businesses to deliver natural, end-to-end conversational experiences across digital and physical channels, including phones, kiosks, chat, smart devices, drive-thrus, TVs, in-vehicle, and more. Its agentic platform, OASYS, is a self-learning, orchestrated AI system where organizations can build and deploy conversational AI agents to handle transactions, tasks, and workflows on behalf of customers and employees. Built on proprietary technology backed by 800+ patents and years of AI research, SoundHound serves leading brands across industries including automotive, financial services, healthcare, retail, telecommunications, and more. It powers millions of products and processes billions of interactions annually for enterprise customers worldwide. Learn more at: www.soundhound.com<\/u><\/a><\/p>\n

\n Media Contact<\/strong>\n <\/p>\n

Fiona McEvoy
PR@soundhound.com
415-610-6590<\/p>\n

A photo accompanying this announcement is available at https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/91a56481-81c1-4549-aa3d-edd40cadc5e5<\/a><\/p>\n

\"\"
\n
\n \"\"\n <\/div>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Star Performer designation recognizes year-over-year improvement in both market impact and vision and capability SANTA CLARA, Calif., Nov. 10, 2026 (GLOBE NEWSWIRE) — SoundHound AI, Inc. (NASDAQ: SOUN), a global leader in voice and agentic AI, today announced that Everest Group has positioned it as a Leader and a Star Performer in the Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix\u00ae Assessment 2026. Everest Group assessed SoundHound on market impact, vision, and capability. The Star Performer title recognizes providers with the strongest year-over-year improvement on the PEAK Matrix across both. \u201cEverest Group\u2019s Star Performer title measures how far a company moves in a year, and this was a year of incredible progress for us,\u201d said … <\/p>\n

Continue reading “SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1019518","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nSoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Star Performer designation recognizes year-over-year improvement in both market impact and vision and capability SANTA CLARA, Calif., Nov. 10, 2026 (GLOBE NEWSWIRE) — SoundHound AI, Inc. (NASDAQ: SOUN), a global leader in voice and agentic AI, today announced that Everest Group has positioned it as a Leader and a Star Performer in the Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix\u00ae Assessment 2026. Everest Group assessed SoundHound on market impact, vision, and capability. The Star Performer title recognizes providers with the strongest year-over-year improvement on the PEAK Matrix across both. \u201cEverest Group\u2019s Star Performer title measures how far a company moves in a year, and this was a year of incredible progress for us,\u201d said … Continue reading "SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-11-10T16:34:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026\",\"datePublished\":\"2026-11-10T16:34:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/\"},\"wordCount\":652,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/\",\"name\":\"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026 - Market Newsdesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=\",\"datePublished\":\"2026-11-10T16:34:09+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=\",\"contentUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\",\"name\":\"Market Newsdesk\",\"description\":\"Latest Business News in Real Time\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\",\"name\":\"Newsdesk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"caption\":\"Newsdesk\"},\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/author\\\/newsdesk\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026 - Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/","og_locale":"en_US","og_type":"article","og_title":"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026 - Market Newsdesk","og_description":"Star Performer designation recognizes year-over-year improvement in both market impact and vision and capability SANTA CLARA, Calif., Nov. 10, 2026 (GLOBE NEWSWIRE) — SoundHound AI, Inc. (NASDAQ: SOUN), a global leader in voice and agentic AI, today announced that Everest Group has positioned it as a Leader and a Star Performer in the Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix\u00ae Assessment 2026. Everest Group assessed SoundHound on market impact, vision, and capability. The Star Performer title recognizes providers with the strongest year-over-year improvement on the PEAK Matrix across both. \u201cEverest Group\u2019s Star Performer title measures how far a company moves in a year, and this was a year of incredible progress for us,\u201d said … Continue reading \"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/","og_site_name":"Market Newsdesk","article_published_time":"2026-11-10T16:34:09+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026","datePublished":"2026-11-10T16:34:09+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/"},"wordCount":652,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/","name":"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026 - Market Newsdesk","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/#primaryimage"},"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=","datePublished":"2026-11-10T16:34:09+00:00","author":{"@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"breadcrumb":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/#primaryimage","url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc=","contentUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg3MzYyMyM3OTU0NzY3IzIyNDQ2Nzc="},{"@type":"BreadcrumbList","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/soundhound-ai-named-a-leader-and-a-star-performer-in-everest-groups-conversational-ai-and-ai-agents-in-cxm-products-peak-matrix-assessment-2026\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.marketnewsdesk.com\/"},{"@type":"ListItem","position":2,"name":"SoundHound AI Named a Leader and a Star Performer in Everest Group\u2019s Conversational AI and AI Agents in CXM Products PEAK Matrix\u00ae Assessment 2026"}]},{"@type":"WebSite","@id":"https:\/\/www.marketnewsdesk.com\/#website","url":"https:\/\/www.marketnewsdesk.com\/","name":"Market Newsdesk","description":"Latest Business News in Real Time","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.marketnewsdesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979","name":"Newsdesk","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","caption":"Newsdesk"},"url":"https:\/\/www.marketnewsdesk.com\/index.php\/author\/newsdesk\/"}]}},"_links":{"self":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/1019518","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/comments?post=1019518"}],"version-history":[{"count":0,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/1019518\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/media?parent=1019518"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/categories?post=1019518"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/tags?post=1019518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}