{"id":1019362,"date":"2026-11-10T08:04:25","date_gmt":"2026-11-10T13:04:25","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/sangoma-launches-sonella-bringing-agentic-voice-ai-to-the-businesses-communications\/"},"modified":"2026-11-10T08:04:25","modified_gmt":"2026-11-10T13:04:25","slug":"sangoma-launches-sonella-bringing-agentic-voice-ai-to-the-businesses-communications","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/sangoma-launches-sonella-bringing-agentic-voice-ai-to-the-businesses-communications\/","title":{"rendered":"Sangoma Launches Sonella: Bringing Agentic Voice AI to the Businesses Communications"},"content":{"rendered":"<p>        <!--body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p><b>Sangoma Launches Sonella: Bringing Agentic Voice AI to the Businesses Communications<\/b><\/p>\n<p>TORONTO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nSangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) (\u201cSangoma\u201d or the \u201cCompany\u201d), a trusted industry leader uniquely offering businesses a choice of on-premises, cloud-based, or hybrid Communications as a Service solutions, today announced the production availability of Sangoma Sonella, its agentic Voice AI solution. Following a successful pilot launch earlier this year, Sonella is now ready to help businesses transform customer engagement through intelligent, automated voice interactions.<\/p>\n<p>\nDesigned for organizations across industries including healthcare, hospitality, retail, education, professional services, and more, Sonella enables businesses to deliver responsive, personalized customer experiences while improving operational efficiency and controlling costs.<\/p>\n<p>\nPowered by agentic AI, Sonella goes beyond traditional automated attendants. Its intelligent voice agents can engage customers in natural conversations, understand their needs, and take action whether scheduling appointments, answering common questions, routing calls to the right department, or creating support tickets. By automating high-volume, repetitive interactions, Sonella frees employees to focus on complex customer needs and higher-value activities.<\/p>\n<p><b>Extending the Power of Sangoma Communications with Agentic AI<\/b><\/p>\n<p>\nFor existing Sangoma customers, Sonella offers a compelling advantage: the ability to extend their communications environment with intelligent voice agents without the complexity of building and integrating a separate AI solution from scratch.<\/p>\n<p>\n\u201cWe are incredibly excited to bring Sonella into production and put the power of Agentic Voice AI directly into the hands of our customers,\u201d said Jeremy Wubs, Chief Operating Officer at Sangoma. \u201cWith Sonella, we\u2019re making it easier than ever for businesses to bring the power of AI into their daily operations. Our customers can now seamlessly introduce intelligent AI agents that answer calls, schedule appointments, create support tickets, and handle everyday customer requests, all while delivering a more responsive and personalized experience. By taking care of high-volume, repetitive tasks, Sonella allows employees to focus on what matters most: building stronger customer relationships and addressing more complex needs. It\u2019s about making AI simple, accessible, and delivering real business value from day one.\u201d<\/p>\n<p>\nWith Sonella, Sangoma continues to advance its vision of intelligent business communications, helping organizations combine the reliability of their existing communication solutions with the power of AI-driven automation.<\/p>\n<p><b>About Sangoma<\/b><\/p>\n<p>\nSangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma\u2019s integrated approach provides managed services for connectivity, network, and security.<\/p>\n<p>\nA trusted communications partner with over 40 years on the market, Sangoma has over 2.7million UC seats across a diversified base of over 100,000 customers.<\/p>\n<p>\nAs the primary developer and sponsor of the open source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.<\/p>\n<p>\nFor more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sangoma.com%2F&amp;esheet=54637080&amp;newsitemid=20261110454058&amp;lan=en-US&amp;anchor=www.sangoma.com&amp;index=1&amp;md5=902b279d24ddb52c413e2bdd2e6f55db\">www.sangoma.com<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20261110454058r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20261110454058\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20261110454058\/en\/<\/a><\/span><\/p>\n<p>\nSangoma Technologies Corporation<br \/>\n<br \/>Adrian Back, Interim Chief Financial Officer<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:investorrelations@sangoma.com\">investorrelations@sangoma.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> North America Canada<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Security Technology Telecommunications Software Networks Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20261110454058\/en\/2604271\/3\/sangoma-logo-2025.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Sangoma Launches Sonella: Bringing Agentic Voice AI to the Businesses Communications TORONTO&#8211;(BUSINESS WIRE)&#8211; Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) (\u201cSangoma\u201d or the \u201cCompany\u201d), a trusted industry leader uniquely offering businesses a choice of on-premises, cloud-based, or hybrid Communications as a Service solutions, today announced the production availability of Sangoma Sonella, its agentic Voice AI solution. Following a successful pilot launch earlier this year, Sonella is now ready to help businesses transform customer engagement through intelligent, automated voice interactions. Designed for organizations across industries including healthcare, hospitality, retail, education, professional services, and more, Sonella enables businesses to deliver responsive, personalized customer experiences while improving operational efficiency and controlling costs. Powered by agentic AI, Sonella goes beyond traditional automated attendants. Its &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sangoma-launches-sonella-bringing-agentic-voice-ai-to-the-businesses-communications\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Sangoma Launches Sonella: Bringing Agentic Voice AI to the Businesses Communications&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1019362","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sangoma Launches Sonella: Bringing Agentic Voice AI to the Businesses Communications - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sangoma-launches-sonella-bringing-agentic-voice-ai-to-the-businesses-communications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sangoma Launches Sonella: Bringing Agentic Voice AI to the Businesses Communications - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Sangoma Launches Sonella: Bringing Agentic Voice AI to the Businesses Communications TORONTO&#8211;(BUSINESS WIRE)&#8211; Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) (\u201cSangoma\u201d or the \u201cCompany\u201d), a trusted industry leader uniquely offering businesses a choice of on-premises, cloud-based, or hybrid Communications as a Service solutions, today announced the production availability of Sangoma Sonella, its agentic Voice AI solution. Following a successful pilot launch earlier this year, Sonella is now ready to help businesses transform customer engagement through intelligent, automated voice interactions. Designed for organizations across industries including healthcare, hospitality, retail, education, professional services, and more, Sonella enables businesses to deliver responsive, personalized customer experiences while improving operational efficiency and controlling costs. Powered by agentic AI, Sonella goes beyond traditional automated attendants. 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