{"id":1015349,"date":"2026-10-29T13:18:55","date_gmt":"2026-10-29T17:18:55","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/healthcare-digital-payment-adoption-outpaces-revenue-cycle-performance-elavon-survey-finds\/"},"modified":"2026-10-29T13:18:55","modified_gmt":"2026-10-29T17:18:55","slug":"healthcare-digital-payment-adoption-outpaces-revenue-cycle-performance-elavon-survey-finds","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/healthcare-digital-payment-adoption-outpaces-revenue-cycle-performance-elavon-survey-finds\/","title":{"rendered":"Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds"},"content":{"rendered":"<p>        <!--body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p><b>Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds<\/b><\/p>\n<p>\nSurvey of 150 healthcare leaders finds fragmented payment processes strain staff, disrupt financial performance and position AI as a tool to reduce complexity<\/p>\n<p><b>Key Takeaways:<\/b><\/p>\n<p>\n\u2022 <b>Digital adoption outpaces billing management: <\/b>68% offer nearly all desired payment channels, but only 15% rate revenue cycle performance as excellent.<\/p>\n<p>\n\u2022 <b>Complexity drains resources:<\/b> 76% spend up to 20% of staff time correcting issues, and 83% report disruptions to monthly close.<\/p>\n<p>\n\u2022 <b>AI and scalability are priorities:<\/b> Nearly all plan to explore AI, and 56% prioritize scalability in strategic partners.<\/p>\n<p>ATLANTA&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nHealthcare organizations have expanded digital payment options for patients, but the systems behind those transactions are not delivering the same gains in financial performance, according to a new survey released today by Elavon, a wholly owned subsidiary of U.S. Bank (NYSE: USB). Elavon\u2019s payment technology and expertise are a key part of U.S. Bank\u2019s broader commitment to helping healthcare organizations modernize financial operations and deliver more connected payment experiences. Explore the findings and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fcloud.na.elavon.com%2Felavon-healthcare-report&amp;esheet=54625707&amp;newsitemid=20261020646931&amp;lan=en-US&amp;anchor=download+the+full+report&amp;index=1&amp;md5=e028e99a1bf5b1e5020266061282d0c2\">download the full report<\/a>, \u201cThe hidden constraint on healthcare performance: Why complexity is limiting predictability, scalability and growth.\u201d<\/p>\n<p>\nWhile 68% of enterprise healthcare leaders surveyed say they offer nearly all the payment options patients want, only 15% rate their organization\u2019s end-to-end revenue cycle performance as excellent.<\/p>\n<p>\nRespondents cited fragmented workflows, disconnected processes and manual intervention as persistent barriers to efficiency, underscoring how operational complexity can limit the benefits of modernization efforts.<\/p>\n<p>\nMore than three-quarters (76%) reported spending between 5% and 20% of staff time managing exceptions or correcting errors. The impact extends beyond day-to-day operations: Eighty-three percent reported that payment errors or reconciliation delays affect monthly close processes at least 25% of the time.<\/p>\n<p>\n\u201cDespite healthcare providers investing in more ways for patients to pay, our survey reveals that integration gaps and fragmented workflows still exist, delaying patient collections and putting pressure on healthcare revenue cycle operations,\u201d said Wally Mlynarski, CEO of Elavon. \u201cElavon brings end-to-end payments processing and servicing at scale, connecting payments acceptance with receivables, reconciliation and reporting to help providers reduce manual work, improve financial visibility and make collections more predictable.\u201d<\/p>\n<p>\nAs healthcare leaders look to simplify operations, improve predictability and create growth capacity, many are turning to AI-enabled modernization initiatives. Nearly all respondents reported plans to explore generative or agentic AI in patient payment operations, driven largely by delayed collections, exception management and administrative burdens.<\/p>\n<p>\nThe survey also found that 56% identify scalability as a primary factor when evaluating strategic partners, illustrating a growing focus on technologies and operating models that can improve performance as complexity grows.<\/p>\n<p>\nThe survey includes responses from 150 senior-level healthcare professionals and decision-makers responsible for finance, operations and payments. The survey was administered online in March and April 2026.<\/p>\n<p><b>About Elavon<\/b><\/p>\n<p>\nElavon, a wholly owned subsidiary of U.S. Bank, provides scalable, end-to-end payment processing and servicing solutions to a wide range of small businesses and enterprise clients across the United States, Europe and Canada.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20261020646931r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20261020646931\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20261020646931\/en\/<\/a><\/span><\/p>\n<p>\nMedia Contact:<br \/>\n<br \/>John Friess<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:john.friess@usbank.com\">john.friess@usbank.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Georgia United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Payments Finance Banking Professional Services Networks General Health Health Data Management Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20261020646931\/en\/2940792\/3\/Elavon_By_US_Bank.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds Survey of 150 healthcare leaders finds fragmented payment processes strain staff, disrupt financial performance and position AI as a tool to reduce complexity Key Takeaways: \u2022 Digital adoption outpaces billing management: 68% offer nearly all desired payment channels, but only 15% rate revenue cycle performance as excellent. \u2022 Complexity drains resources: 76% spend up to 20% of staff time correcting issues, and 83% report disruptions to monthly close. \u2022 AI and scalability are priorities: Nearly all plan to explore AI, and 56% prioritize scalability in strategic partners. ATLANTA&#8211;(BUSINESS WIRE)&#8211; Healthcare organizations have expanded digital payment options for patients, but the systems behind those transactions are not delivering the same &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/healthcare-digital-payment-adoption-outpaces-revenue-cycle-performance-elavon-survey-finds\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1015349","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/healthcare-digital-payment-adoption-outpaces-revenue-cycle-performance-elavon-survey-finds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds Survey of 150 healthcare leaders finds fragmented payment processes strain staff, disrupt financial performance and position AI as a tool to reduce complexity Key Takeaways: \u2022 Digital adoption outpaces billing management: 68% offer nearly all desired payment channels, but only 15% rate revenue cycle performance as excellent. \u2022 Complexity drains resources: 76% spend up to 20% of staff time correcting issues, and 83% report disruptions to monthly close. \u2022 AI and scalability are priorities: Nearly all plan to explore AI, and 56% prioritize scalability in strategic partners. 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