{"id":1015295,"date":"2026-10-29T12:56:39","date_gmt":"2026-10-29T16:56:39","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\/"},"modified":"2026-10-29T12:56:39","modified_gmt":"2026-10-29T16:56:39","slug":"ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\/","title":{"rendered":"ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost &amp; Sullivan"},"content":{"rendered":"<h2>\nSpotlights ibex\u2019s Industry-leading Growth and Culture in the Region<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">WASHINGTON, Oct.  29, 2026  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=lJQCDcwPvdXhUyD8ax8dg5OChY9MUEM6gkAJp3qu52znhEUw221j8wRJ6F5fLsKOuqqLWy_RmDUQp6tLmWav-g==\" rel=\"nofollow\" target=\"_blank\">ibex<\/a>\u00a0(NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, was recognized as Frost &amp; Sullivan\u2019s 2026 Central America and the Caribbean Customer Experience Management Services Company of the Year. This reflects ibex\u2019s outstanding performance, innovative AI-enabled solutions, and people-first leadership philosophy across its global footprint.<\/p>\n<p>The report also acknowledged ibex\u2019s significant growth in Central America and the Caribbean over the past seven years, including revenue growth of over 150% from 2018 to 2025.<\/p>\n<p>\u201cibex\u2019s continued innovation, substantial growth in Central America and the Caribbean region, and its highly rated client engagements make it the clear choice for CX Company of the Year,\u201d said Sebastian Menutti, industry director at Frost &amp; Sullivan. \u201cWith its leadership position in deploying AI-powered solutions, including AI Agents at scale, ibex has firmly established itself as the benchmark for CX delivery and execution in this region.\u201d<\/p>\n<p>\u201cThis recognition belongs to our teams across Central America and the Caribbean who deliver exceptional experiences for our customers every day,\u201d said Bob Dechant, CEO of ibex. \u201cIt\u2019s a testament to our growth and confirms what we&#8217;ve always believed: the companies that will win in customer experience are those that seamlessly combine the power of AI with human connection across the end-to-end customer journey.\u201d<\/p>\n<p>Frost &amp; Sullivan\u2019s Company of the Year recognition is powered by its Best Practices Criteria: a rigorous analytical process that involves a detailed evaluation across two dimensions for each nominated company. ibex was measured by Visionary Innovation &amp; Performance and Customer Impact, excelling in both categories.<\/p>\n<p>\u201cThe Central America and Caribbean region is a highly competitive talent market for customer service professionals, and our award-winning culture and employee development and growth opportunities help differentiate ibex from the pack,\u201d said David Afdahl, Chief Operating Officer at ibex. \u201cWe\u2019re proud of our consistent growth and industry-best employee Net Promoter Score of 82 and delighted to be recognized as the CX leader in this key region.\u201d<\/p>\n<p>With growing operations in Nicaragua, Honduras, and Jamaica, ibex continues to strengthen its position as the business process outsourcing leader and employer of choice in the region. ibex was also recently ranked in the <strong>Top 10 Best Places to Work for Service Professionals in the Caribbean and Central America <\/strong>by <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=Gf_7b8UrM7GkwtlRSfA86TgZt77RQw7k6B6zr7qMGvz96qbdSRe7-PVwXkJlpTD-7aADCo4Xr5cC7cYu_w4xU0HHt38CoM-t_ioMM8DR29SaDo7hqcSCS75odhxg6ZEWjtPxBwSVxd-wHPOiTxlZvWYZ3GcuedGzvTU5KD1V6QwhOEHmPKDLBvClPDZaHTow_4YeZ6QHKFpIq1psR8AE0AQ3g_ktgRzXVTT1V6SdpsWjiKIquNCbAbWRUphCsgeHCzhc1Tb_khZMracX6jnUUXqImABkBGfDeUUV-iS8FdTTMhB1pFe7U_9hWcIZQ0-e8IovsswV8Z9p834bvO20FqQwKVqL3sH_nY--PMLIQdJAsDoveRsJD13guDaUQ5KyVE56bCTZ7XRzs40M7r4IqWXjYWMSn7XvVWCDu7D1H1o=\" rel=\"nofollow\" target=\"_blank\">Great Place to Work<sup>\u00ae<\/sup><\/a>, and remains committed to investing in its people, driving innovation, and creating meaningful opportunities for professional growth.<\/p>\n<p>\n        <strong>About ibex<\/strong>\n      <\/p>\n<p>ibex is a global leader in outsourced business services and AI-powered customer experience solutions, enabling the world\u2019s best brands to deliver truly differentiated experiences for their customers. Leveraging a global team of more than 40,000 human CX experts \u2013 powered by the best AI technology, decades of CX innovation, and deep business insights \u2013 ibex engineers seamless, end-to-end customer journeys from AI agents to human agents at scale across retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more. Discover more at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=016kAVW3mC9xhDDaR2dT4yo34skzUp2EMkVg92acT6r3tonpciTEW0gyCz81oi4NRowEXQxt0PrFuRuSDcaHG9DXLrLTLRCQQ0y_8IwAKf6N5L7dVOFBVg5opBF_Y8J8JdH998OwRC46N41LUcYYD78opRenoNFY1VZ53fWhO0S_yBdlfka2uOQFYGDDV2gt\" rel=\"nofollow\" target=\"_blank\">ibex.co<\/a> and connect with us on <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=99fJzm8OUp87dp1-OuKJmazlJd69Df2XYKz9dTJ7PLPwQG2XJm0XGShfomu2iI-i5wWisI7YbDDjQmdaEU21L4hc-qbSuTWhsDKs3qxYXaoDq03Dr7IGLfzfgZZ3OiRhgHIuqWFC_u_ilNNQD3s-am_f7zAoxWZUGboYqCS65P97MLcd656UkvZ_8RCKjhZ5cNdr_GwS53W-WJfq3fxB53hbCt0zIbq2DKcd837o8vBjKeNf5wVXiRQDL5aWsYxt\" rel=\"nofollow\" target=\"_blank\">LinkedIn<\/a>.<\/p>\n<p>\n        <strong>Media Contact<\/strong><br \/>\n        <br \/>Dan Burris<br \/>ibex<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=KPts5Hax4nZDacpqFV23wge0fTRLzBGeNnV_3i72uX3Zp6IPy9m-2TF0jbsozDI_sSu_02sARn9xYO0Rolw9D4TT5dWvEvka9eNhc-m7Tzc=\" rel=\"nofollow\" target=\"_blank\">Daniel.Burris@ibex.co<\/a><\/p>\n<p>A photo accompanying this announcement is available at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=R0E4WWYW3i_0bKEuJDIihlHrK2eJEVRXibOjmykFzXLrMX3kbbX-mnuWfyviXn-Mhmrwv9CYgJMjISLi9g3MaEmplDwz1o5pB6EMEKMSkdsr1N3WIpAWi1h_wezU6LbVlbWBbhAvpT6ipj1coElT2ttWydcEajPIAxNjvJw1pIEevpop0mk8NDYFGmhDTyotaIKmnIrXDnobrv7zgkZb7KW6tFTRcQ7P8DASZo4gsbP3wuzzveX0LqzGLDbxwRFxdcloKoHwCiNU_R2rJJXpLA==\" rel=\"nofollow\" target=\"_blank\">https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/99bb7ba1-0f73-4f22-af62-7e5790e4e745<\/a><\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg1NjA2NyM3OTI0MTgxIzIwOTUwNDY=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/OGUwZTI3OTgtOTk4Zi00ZTJjLWIyZDctZjlkOGJiNDIzZmY1LTExMDY2MTctMjAyNi0xMC0yOS1lbg==\/tiny\/Ibex-Limited.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Spotlights ibex\u2019s Industry-leading Growth and Culture in the Region WASHINGTON, Oct. 29, 2026 (GLOBE NEWSWIRE) &#8212; ibex\u00a0(NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, was recognized as Frost &amp; Sullivan\u2019s 2026 Central America and the Caribbean Customer Experience Management Services Company of the Year. This reflects ibex\u2019s outstanding performance, innovative AI-enabled solutions, and people-first leadership philosophy across its global footprint. The report also acknowledged ibex\u2019s significant growth in Central America and the Caribbean over the past seven years, including revenue growth of over 150% from 2018 to 2025. \u201cibex\u2019s continued innovation, substantial growth in Central America and the Caribbean region, and its highly rated client engagements make it the clear choice for CX Company &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost &amp; Sullivan&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1015295","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost &amp; Sullivan - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost &amp; Sullivan - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Spotlights ibex\u2019s Industry-leading Growth and Culture in the Region WASHINGTON, Oct. 29, 2026 (GLOBE NEWSWIRE) &#8212; ibex\u00a0(NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, was recognized as Frost &amp; Sullivan\u2019s 2026 Central America and the Caribbean Customer Experience Management Services Company of the Year. This reflects ibex\u2019s outstanding performance, innovative AI-enabled solutions, and people-first leadership philosophy across its global footprint. The report also acknowledged ibex\u2019s significant growth in Central America and the Caribbean over the past seven years, including revenue growth of over 150% from 2018 to 2025. \u201cibex\u2019s continued innovation, substantial growth in Central America and the Caribbean region, and its highly rated client engagements make it the clear choice for CX Company &hellip; Continue reading &quot;ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost &amp; Sullivan&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-29T16:56:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg1NjA2NyM3OTI0MTgxIzIwOTUwNDY=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost &amp; 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The report also acknowledged ibex\u2019s significant growth in Central America and the Caribbean over the past seven years, including revenue growth of over 150% from 2018 to 2025. \u201cibex\u2019s continued innovation, substantial growth in Central America and the Caribbean region, and its highly rated client engagements make it the clear choice for CX Company &hellip; Continue reading \"ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost &amp; Sullivan\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\/","og_site_name":"Market Newsdesk","article_published_time":"2026-10-29T16:56:39+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTg1NjA2NyM3OTI0MTgxIzIwOTUwNDY=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-named-2026-cx-company-of-the-year-in-central-america-and-the-caribbean-by-frost-sullivan\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost &amp; 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