{"id":1012181,"date":"2026-10-21T11:12:04","date_gmt":"2026-10-21T15:12:04","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/customer-experience-is-the-leading-measure-of-managed-repair-success-contractor-connection-research-finds\/"},"modified":"2026-10-21T11:12:04","modified_gmt":"2026-10-21T15:12:04","slug":"customer-experience-is-the-leading-measure-of-managed-repair-success-contractor-connection-research-finds","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/customer-experience-is-the-leading-measure-of-managed-repair-success-contractor-connection-research-finds\/","title":{"rendered":"Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds"},"content":{"rendered":"

<\/p>\n

Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds<\/b><\/p>\n

Second installment of the State of the Managed Repair Market report shows contractors see broad value in managed repair programs<\/i><\/p>\n

ATLANTA–(BUSINESS WIRE<\/a>)–
\nContractor Connection\u00ae, Crawford & Company\u2019s managed repair network of vetted and credentialed contractors, today released the second installment of its Managed Repair Market report<\/a>, finding that contractors view customer experience as the most important indicator of success in the insurance restoration industry.<\/p>\n

\nWhen asked to identify the single biggest factor in industry success, 33% of respondents selected customer experience, more than twice the share choosing quality of workmanship and nearly three times the share selecting carrier relationship management. Contractors also see managed repair programs as delivering value across the claims ecosystem.<\/p>\n

\nFor contractors, the most frequently cited benefit is a steady stream of work, identified by 74% of respondents. Contractors also pointed to built-in credibility and trust, stronger client relationships and competitive advantage. For policyholders, respondents cited peace of mind from working with vetted professionals, help finding a contractor, and warranty protection.<\/p>\n

\n\u201cManaged repair programs are most effective when every participant is aligned around the policyholder,\u201d said Lance Malcolm, president, Network Solutions. \u201cContractors clearly recognize that these programs can deliver trust, accountability, and consistency while supporting carrier priorities such as claim efficiency, cost control, and customer satisfaction.\u201d<\/p>\n

\nThe findings also show that contractors understand the carrier-side value of managed repair programs. Respondents identified contractor accountability, cost control, and reduced leakage, faster claim cycle times and higher policyholder satisfaction as important program benefits.<\/p>\n

\n\u201cContractors are navigating significant pressure from rising material and labor costs, alongside higher expectations for speed, transparency and service,\u201d Malcolm added. \u201cManaged repair programs can help address those challenges by creating greater predictability, stronger alignment and a consistent framework for delivering quality outcomes for policyholders.\u201d<\/p>\n

\nThe final installment of the State of the Managed Repair Market series, focused on strengthening contractor-carrier partnerships, will be released Nov. 3. The complete series will then be available as a comprehensive industry resource. Sign up<\/a> to receive updates via email and visit the report web page.<\/a><\/p>\n

\nAbout Crawford\u00ae<\/p>\n

\nBased in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self-insured entities with an expansive network serving clients in more than 70 countries. The Company\u2019s two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com<\/a>.<\/p>\n

\nTag: Crawford-Products-and-Services<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20261021149801\/en\/<\/a><\/span><\/p>\n

\nMedia Contacts: mediarelations@us.crawco.com<\/a><\/p>\n

\nLynn Cufley
\n
+44 7585 901936
\n
Lynn.Cufley@crawco.co.uk<\/a><\/p>\n

\nClaire Barth
\n
+1 678 215 7031
\n
Claire_Barth@us.crawco.com<\/a><\/p>\n

KEYWORDS:<\/b> Georgia United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Professional Services Other Construction & Property Insurance Construction & Property Building Systems Outsourcing Business<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds Second installment of the State of the Managed Repair Market report shows contractors see broad value in managed repair programs ATLANTA–(BUSINESS WIRE)– Contractor Connection\u00ae, Crawford & Company\u2019s managed repair network of vetted and credentialed contractors, today released the second installment of its Managed Repair Market report, finding that contractors view customer experience as the most important indicator of success in the insurance restoration industry. When asked to identify the single biggest factor in industry success, 33% of respondents selected customer experience, more than twice the share choosing quality of workmanship and nearly three times the share selecting carrier relationship management. Contractors also see managed repair programs … <\/p>\n

Continue reading “Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1012181","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nCustomer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/customer-experience-is-the-leading-measure-of-managed-repair-success-contractor-connection-research-finds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Customer Experience Is the Leading Measure of Managed Repair Success, Contractor Connection Research Finds Second installment of the State of the Managed Repair Market report shows contractors see broad value in managed repair programs ATLANTA–(BUSINESS WIRE)– Contractor Connection\u00ae, Crawford & Company\u2019s managed repair network of vetted and credentialed contractors, today released the second installment of its Managed Repair Market report, finding that contractors view customer experience as the most important indicator of success in the insurance restoration industry. When asked to identify the single biggest factor in industry success, 33% of respondents selected customer experience, more than twice the share choosing quality of workmanship and nearly three times the share selecting carrier relationship management. 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