{"id":1011853,"date":"2026-10-20T12:37:44","date_gmt":"2026-10-20T16:37:44","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/"},"modified":"2026-10-20T12:37:44","modified_gmt":"2026-10-20T16:37:44","slug":"fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/","title":{"rendered":"Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position:inside }\n.bwuline { text-decoration: underline }\n.bwalignl { text-align: left }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant<\/b><\/p>\n<p class=\"bwalignc\"><i>Fast, reliable answers from trusted county sources help residents get the information they need anytime, anywhere<\/i><\/p>\n<p>PLANO, Texas&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.tylertech.com&amp;esheet=54624341&amp;newsitemid=20261020299687&amp;lan=en-US&amp;anchor=Tyler+Technologies%2C+Inc.&amp;index=1&amp;md5=df446f0b7aab9b4cfe5e9fcf100b8528\">Tyler Technologies, Inc.<\/a> (NYSE: TYL) today announced that Fairfax County, Virginia, has launched \u2018Ask Fairfax\u2019, a generative digital assistant powered by Tyler\u2019s <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.tylertech.com%2Fproducts%2Fresident-ai-assistant&amp;esheet=54624341&amp;newsitemid=20261020299687&amp;lan=en-US&amp;anchor=Resident+AI+Assistant&amp;index=2&amp;md5=a258970cae39f8b4a68be0d6a126d9b8\">Resident AI Assistant<\/a>. The solution provides residents with fast, secure access to information sourced exclusively from Fairfax County\u2019s official website, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.fairfaxcounty.gov%2F&amp;esheet=54624341&amp;newsitemid=20261020299687&amp;lan=en-US&amp;anchor=fairfaxcounty.gov&amp;index=4&amp;md5=8f2087cac5de54ea6f155c9ca83f3302\">fairfaxcounty.gov<\/a>.<\/p>\n<p>As part of its digital modernization efforts, Fairfax County implemented Tyler\u2019s Resident AI Assistant to replace a legacy chatbot solution. Residents can now access critical information in seconds through a centralized, one-stop resource, eliminating the need to navigate multiple websites and departments. The solution also provides analytics on search trends, popular topics, and engagement, while protecting privacy by collecting only anonymized metrics, not resident conversations.<\/p>\n<p>\u201cOur longstanding partnership with Tyler gave us confidence that we could deploy AI responsibly while providing residents with easier access to county information,\u201d said Anita Rao, chief applications officer and deputy director of IT at Fairfax County Government. \u201cIt\u2019s an important step in transforming how residents engage with county government, making information and services more accessible while breaking down traditional barriers between the county and the community.\u201d<\/p>\n<p>Since launching in early August, the most common resident inquiries have centered on real estate, personal property taxes, vehicle registration, and circuit court information. With more than 40,000 questions answered to date, \u2018Ask Fairfax\u2019 is already proving to be a reliable resource for county residents.<\/p>\n<p>Tyler has partnered with Fairfax County since 2016, providing website hosting services and online payment solutions. As a trusted technology partner, Tyler has helped improve the county\u2019s digital services and online access to government information. When county leaders sought a more advanced, scalable chatbot solution, they turned to Tyler to deliver a secure experience for residents, focused on accuracy and reliability.<\/p>\n<p>\u201cFor more than a decade, we\u2019ve partnered with Fairfax County to modernize critical digital services,\u201d said Franklin Williams, chief artificial intelligence officer for Tyler. \u201cAs governments across the country look to integrate AI into the way they serve residents, they&#8217;re turning to trusted partners who understand the unique demands of the public sector. Fairfax County is among a growing number of organizations leveraging Tyler&#8217;s AI solutions to create more intuitive resident experiences while maintaining the highest standards of security and trust.\u201d<\/p>\n<p>Unlike generic AI tools, Tyler AI is purpose-built for state and local government. Embedded directly into Tyler\u2019s trusted solutions, Tyler AI delivers agentic and generative AI capabilities that help public sector organizations streamline operations, enhance decision-making, improve resident experiences, and increase employee productivity. Backed by decades of public sector expertise and insights from thousands of government clients, Tyler AI delivers practical, trusted intelligence while ensuring people remain at the center of every decision.<\/p>\n<p><b><span class=\"bwuline\">About Tyler Technologies, Inc.<\/span><\/b><\/p>\n<p>Tyler Technologies (NYSE: TYL) is a leading provider of technology solutions purpose-built exclusively for the public sector. Tyler\u2019s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler\u2019s solutions strengthen the core operations of government and help agencies turn insight into action for their communities. With more than 50,000 installations across 16,000 client locations, Tyler serves clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology\u2019s GovTech 100 list. More information about Tyler Technologies, an S&amp;P 500 company headquartered in Plano, Texas, can be found at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Ftylertech.com&amp;esheet=54550933&amp;newsitemid=20261020299687&amp;lan=en-US&amp;anchor=tylertech.com&amp;index=3&amp;md5=78e4fc4ef57c0deb5a3707c2c7c7dba2\">tylertech.com<\/a>.<\/p>\n<p>#TYL_General<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20261020299687r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20261020299687\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20261020299687\/en\/<\/a><\/span><\/p>\n<p class=\"bwalignl\">Sophie Brenke<br \/>Tyler Technologies<br \/>972.713.3770<br \/><a rel=\"nofollow\" href=\"mailto:Media.team@tylertech.com\">Media.team@tylertech.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Texas Virginia United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Security Public Policy\/Government Professional Services Software Data Analytics State\/Local Data Management Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20261020299687\/en\/257505\/3\/tyler_logo_RGB.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant Fast, reliable answers from trusted county sources help residents get the information they need anytime, anywhere PLANO, Texas&#8211;(BUSINESS WIRE)&#8211;Tyler Technologies, Inc. (NYSE: TYL) today announced that Fairfax County, Virginia, has launched \u2018Ask Fairfax\u2019, a generative digital assistant powered by Tyler\u2019s Resident AI Assistant. The solution provides residents with fast, secure access to information sourced exclusively from Fairfax County\u2019s official website, fairfaxcounty.gov. As part of its digital modernization efforts, Fairfax County implemented Tyler\u2019s Resident AI Assistant to replace a legacy chatbot solution. Residents can now access critical information in seconds through a centralized, one-stop resource, eliminating the need to navigate multiple websites and departments. The solution also provides analytics &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1011853","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant Fast, reliable answers from trusted county sources help residents get the information they need anytime, anywhere PLANO, Texas&#8211;(BUSINESS WIRE)&#8211;Tyler Technologies, Inc. (NYSE: TYL) today announced that Fairfax County, Virginia, has launched \u2018Ask Fairfax\u2019, a generative digital assistant powered by Tyler\u2019s Resident AI Assistant. The solution provides residents with fast, secure access to information sourced exclusively from Fairfax County\u2019s official website, fairfaxcounty.gov. As part of its digital modernization efforts, Fairfax County implemented Tyler\u2019s Resident AI Assistant to replace a legacy chatbot solution. Residents can now access critical information in seconds through a centralized, one-stop resource, eliminating the need to navigate multiple websites and departments. 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/","og_locale":"en_US","og_type":"article","og_title":"Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant - Market Newsdesk","og_description":"Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant Fast, reliable answers from trusted county sources help residents get the information they need anytime, anywhere PLANO, Texas&#8211;(BUSINESS WIRE)&#8211;Tyler Technologies, Inc. (NYSE: TYL) today announced that Fairfax County, Virginia, has launched \u2018Ask Fairfax\u2019, a generative digital assistant powered by Tyler\u2019s Resident AI Assistant. The solution provides residents with fast, secure access to information sourced exclusively from Fairfax County\u2019s official website, fairfaxcounty.gov. As part of its digital modernization efforts, Fairfax County implemented Tyler\u2019s Resident AI Assistant to replace a legacy chatbot solution. Residents can now access critical information in seconds through a centralized, one-stop resource, eliminating the need to navigate multiple websites and departments. The solution also provides analytics &hellip; Continue reading \"Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/","og_site_name":"Market Newsdesk","article_published_time":"2026-10-20T16:37:44+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20261020299687r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant","datePublished":"2026-10-20T16:37:44+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/"},"wordCount":663,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20261020299687r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/fairfax-county-virginia-transforms-resident-services-with-tyler-technologies-resident-ai-assistant\/","name":"Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies\u2019 Resident AI Assistant - 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