{"id":1007295,"date":"2026-09-30T19:04:40","date_gmt":"2026-09-30T23:04:40","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/doors-plus-consolidates-contact-centre-and-store-operations-on-8x8-platform-slashes-communications-costs-by-50\/"},"modified":"2026-09-30T19:04:40","modified_gmt":"2026-09-30T23:04:40","slug":"doors-plus-consolidates-contact-centre-and-store-operations-on-8x8-platform-slashes-communications-costs-by-50","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/doors-plus-consolidates-contact-centre-and-store-operations-on-8x8-platform-slashes-communications-costs-by-50\/","title":{"rendered":"Doors Plus Consolidates Contact Centre and Store Operations on 8×8 Platform, Slashes Communications Costs by 50%"},"content":{"rendered":"

<\/p>\n

Doors Plus Consolidates Contact Centre and Store Operations on 8×8 Platform, Slashes Communications Costs by 50%<\/b><\/p>\n

Australian retailer replaces legacy systems and eliminates recurring support issues across 22 locations<\/i><\/p>\n

SYDNEY–(BUSINESS WIRE<\/a>)–
\nAccording to Doors Plus<\/a>, it halved its communications costs and eliminated recurring support issues that occurred three to four times per week, after standardising its customer and internal communications on the 8×8 Platform for CX<\/a>, delivered by 8×8, Inc.<\/a> (NASDAQ: EGHT), a leading global business communications platform provider.<\/p>\n

\nFor more than 35 years, Doors Plus has provided high quality doors to homes across Australia. The door specialist, which operates 22 retail locations nationwide, operates a contact centre that handles approximately 200 calls each day. It also coordinates customer fulfillment across stores, the company\u2019s head office, and third-party installers.<\/p>\n

\nDoors Plus\u2019 previous systems created silos in customer data and recurring operational problems. To solve this, it engaged channel partner Reliance Communications<\/a> to assess alternatives \u2013 and selected 8×8.<\/p>\n

\n\u201cWe needed something cost-effective, but also something we could rely on day to day,\u201d said Chris Ebbs<\/a>, Company Secretary at Doors Plus. \u201cThat’s why we selected 8×8. Previously, we dealt with three to four issues a week. That might not sound like much, but they were painful. Now, there are none.\u201d<\/p>\n

\nDoors Plus runs 8×8 Contact Center<\/a> for its customer care team, 8×8 Engage<\/a> across its showroom network for interaction visibility and coaching, and 8×8 Work<\/a> for internal communications connecting warehouse, showroom and head office staff.<\/p>\n

\nReliance Communications led the implementation and provides ongoing support.<\/p>\n

\nAccording to Doors Plus, the deployment, completed in three months, has delivered measurable results: a 50% reduction in communications costs, consolidation from two platforms to one, and the elimination of a support backlog that had created recurring operational friction.<\/p>\n

\nDoors Plus also uses intelligence from conversation data to improve service consistency across its store network. With 8×8 Engage, managers can review interactions, analyse sentiment, identify recurring customer issues, and replicate the practices of high-performing locations.<\/p>\n

\n\u201cWe were confident 8×8 was the ideal platform for Doors Plus because it provides a scalable, enterprise grade communications solution with the flexibility to support its national operations,\u201d said Goran Jovanovski<\/a>, General Manager at Reliance Communications. \u201cSince going live, Doors Plus has experienced improved reliability, enhanced collaboration, and a modern communications platform that is easier to manage.\u201d<\/p>\n

\n\u201cDoors Plus is a household name in Australia, and the solutions it uses need to help cement their reputation,\u201d said David Land<\/a>, Senior Channel Sales Manager at 8×8, Inc. \u201cThe success of this project is a testament to the strong partnership between Doors Plus, Reliance, and 8×8.\u201d<\/p>\n

The 8×8 website has the full Doors Plus case study<\/a>.<\/p>\n

About 8×8, Inc.<\/b><\/p>\n

\n8×8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on one of the industry’s most integrated platforms for Customer Experience that combines Contact Center, Unified Communications and CPaaS APIs. The 8×8\u00ae Platform for CX integrates AI to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8×8.com<\/a>, or follow 8×8 on LinkedIn<\/a>, X<\/a> and Facebook<\/a>.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20260930465619\/en\/<\/a><\/span><\/p>\n

8×8, Inc. Contacts:
\n<\/b>
Media:
\n
PR@8×8.com<\/a><\/p>\n

\nInvestor Relations:
\n
Investor.Relations@8×8.com<\/a><\/p>\n

KEYWORDS:<\/b> Australia\/Oceania Australia<\/p>\n

INDUSTRY KEYWORDS:<\/b> Technology Other Retail Telecommunications Professional Services Software Home Goods Data Analytics Data Management Retail Artificial Intelligence<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Doors Plus Consolidates Contact Centre and Store Operations on 8×8 Platform, Slashes Communications Costs by 50% Australian retailer replaces legacy systems and eliminates recurring support issues across 22 locations SYDNEY–(BUSINESS WIRE)– According to Doors Plus, it halved its communications costs and eliminated recurring support issues that occurred three to four times per week, after standardising its customer and internal communications on the 8×8 Platform for CX, delivered by 8×8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider. For more than 35 years, Doors Plus has provided high quality doors to homes across Australia. The door specialist, which operates 22 retail locations nationwide, operates a contact centre that handles approximately 200 calls each day. It also coordinates customer fulfillment … <\/p>\n

Continue reading “Doors Plus Consolidates Contact Centre and Store Operations on 8×8 Platform, Slashes Communications Costs by 50%”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1007295","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nDoors Plus Consolidates Contact Centre and Store Operations on 8x8 Platform, Slashes Communications Costs by 50% - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/doors-plus-consolidates-contact-centre-and-store-operations-on-8x8-platform-slashes-communications-costs-by-50\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Doors Plus Consolidates Contact Centre and Store Operations on 8x8 Platform, Slashes Communications Costs by 50% - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Doors Plus Consolidates Contact Centre and Store Operations on 8×8 Platform, Slashes Communications Costs by 50% Australian retailer replaces legacy systems and eliminates recurring support issues across 22 locations SYDNEY–(BUSINESS WIRE)– According to Doors Plus, it halved its communications costs and eliminated recurring support issues that occurred three to four times per week, after standardising its customer and internal communications on the 8×8 Platform for CX, delivered by 8×8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider. For more than 35 years, Doors Plus has provided high quality doors to homes across Australia. The door specialist, which operates 22 retail locations nationwide, operates a contact centre that handles approximately 200 calls each day. 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